Hyperoptic
Hyperoptic is a telecommunications company based in London, England. They specialize in providing internet services to their customers and are known for their expertise in cable and telecommunications contracting. As one of the leading internet service providers in the United Kingdom, Hyperoptic is committed to delivering high-quality services to their clients.
Introduction to Hyperoptic
Hyperoptic is a UK-based company that provides broadband services to homes and businesses. Founded in 2011, the company's goal is to provide high-speed internet that is faster and more reliable than other cable companies. Hyperoptic is unique because it uses a fiber optic network to deliver its services, which allows for faster download and upload speeds.Services & products
Hyperoptic offers a range of broadband services, including packages for both homes and businesses. Customers can choose from a variety of speeds, ranging from 30 Mbps to 1 Gbps. The company also offers phone and TV services, as well as a range of installation options to fit any building type.Location
Hyperoptic is located on Hammersmith Road in London, close to a variety of restaurants, shops, and other businesses. The area is well-connected by public transportation, with the Hammersmith tube station, Shepherd's Bush station, and Ravenscourt Park station all within a mile of the office.Benefits
Customers should choose Hyperoptic for its fast and reliable internet speeds, which are delivered through a fiber optic network. The company also offers a range of installation options to fit any building type, and has a reputation for excellent customer service.Good to know
Customers should be aware that Hyperoptic's services are not available in all areas, and that installation may take longer than with other internet service providers. However, the company does its best to minimize disruption during the installation process.Reviews
Customers have praised Hyperoptic for its fast and reliable internet speeds, as well as its helpful customer service. Some customers have noted that installation can take longer than with other providers, but that the end result is worth the wait.FAQ
What internet speed packages do you offer?
We offer a range of internet speed packages depending on your needs, ranging from 30Mbps to 1Gbps. You can choose the package that best suits your household or business needs.Are there any additional fees, such as installation or equipment rental?
We do not charge any additional fees for installation or equipment rental. Our pricing is transparent and straightforward, so you won't be surprised by any hidden costs.What is your customer service availability and response time?
Our customer service team is available 24/7 to assist with any issues or questions you may have. We pride ourselves on our fast response time and aim to resolve any issues as quickly as possible.Do you offer any discounts or promotions for new customers?
Yes, we offer various discounts and promotions for new customers. You can check our website or contact our customer service team to learn more about our current offers.What types of telecommunications services do you specialize in?
We specialize in providing high-speed internet services to households and businesses. We use our own fiber optic network to deliver reliable and fast internet services.Reviews
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Robin Bennett
I've been with Hyperoptic for several years and not had a single negative experience, from the initial installation to the quality and speed of the service to the ease of moving house. Milica who I spoke to today for service activation was particularly helpful. Finally the speed of call answering is great, and you never feel like they are trying to rush to end the call which is so refreshing.
26-05-2023
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Steven McNeill
Just wanted to share my recent frustrating experience with my ISP, Hyperoptic. I've been with Hyperoptic for about 4 and a half years and until now, they've been fairly decent with minimal outages and resolved within a reasonable timeframe. Though I believe that what really shows a service's worth is how they act when there is a reasonable impact and Hyperoptic have been incredibly bad in that sense. On the morning of May 20th our internet was completely out. This came at a terrible time for me as I'm in the middle of an important work-related certification online bootcamp. I've been forced to use my limited mobile data, which is running low and is causing my course to lag or disconnect at times. Hyperoptic is insisting that they can't send an engineer until May 31st. That's a 12 day outage, is it just a post covid thing that generally slowed response times down? They claim this is pretty standard. Furthermore, there seems to be a pattern where after an engineer visit, a new outage occurs elsewhere in the building. I reported this to Hyperoptic, but they seem to insist that it's a "isolated incident". It's clearly not isolated as I've confirmed there are other residents with the same issues in the same building that utilize the same patching switch. As I understand it, in the beginning of May there was a general outage, some users were impacted. An engineer came to resolve the issue and other users that previously had no issue had outages. Another engineer came to fix their internet and at the very least 2 of us are now out of internet. I find it hard to fathom that it's an isolated incident and it's not just a negligent engineer that's not fixing the root cause or causing impact which attempting to fix others. Meanwhile, I've heard from another resident that there was an engineer on site yesterday to resolve an issue of their neighbour with what sounds like the same issue. Hyperoptic had told me that they requested an earlier time slot and their scheduling team denied it twice. Seems like they have an incredibly poor scheduling processes in place. Overall, I've been disappointed with Hyperoptic's handling of this issue. It's made me consider switching ISPs. I believe the true measure of a company is how they handle problems, and so far, Hyperoptic hasn't been impressive. Just thought I'd share this for anyone thinking about using Hyperoptic. It could save you some hassle.
25-05-2023
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ANJU ABRAHAM
Very poor customer service . No broadband connection even after a month .
23-05-2023
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Sa Go
Stupidest decision to trust hyperoptic Zero speed Zero customer care No response to complaint 1GB or 500MB or 100MB all plans have same speed and company is so pathetic they won't even bother to reply or listen to complaint
21-05-2023
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Zhi Hang Low
I needed to downgrade my package and Hyperoptic was flexible and swift in offering me a better package that I had originally asked for! Shout out to Todor Laka for making it happen!
20-05-2023
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Gabriel Cross
I live in central London. I have been requesting Hyperopic for 3 years now. Every time I contact them they say service will be available within the next 6 months. As I am the freeholder of the building there is no issue regarding permission for installation and a building 20 meters away has Hyperoptic. It appears that this company is only interested in supplying access to there service to apartment blocks with large numbers of units.
19-05-2023
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Ian Stokes (IanVanCheese)
19-05-2023
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Goran Novkovic
19-05-2023
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michal kawiak
Liars, Horrible experience, very poor Customer service, bad communication, they can’t provide speed of connection what they promised and you still have to pay for it, Avoid!!!
12-05-2023
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Nicolás Brando
12-05-2023
