Hyperdrug Pharmaceuticals
Hyperdrug Pharmaceuticals is a company based in Middleton-in-Teesdale, England. They specialize in veterinary pharmacies and healthcare and medicine.
Introduction to Hyperdrug Pharmaceuticals
Hyperdrug Pharmaceuticals is a UK-based company that specializes in veterinary pharmacies. The company was founded in 1828, making it one of the oldest pharmacies in the country. Hyperdrug Pharmaceuticals is unique because it is a family-run business that has been passed down through several generations. The company's mission is to provide high-quality healthcare and medicine to animals.Services & Products
Hyperdrug Pharmaceuticals offers a wide range of products and services for animals. Customers can buy medicines, supplements, grooming products, and more. The company also offers veterinary services such as consultations, vaccinations, and surgeries. Hyperdrug Pharmaceuticals is committed to providing the best possible care for animals.Location
Hyperdrug Pharmaceuticals is located in the Station Industrial Estate in Middleton-in-Teesdale, England. Middleton-in-Teesdale is a small town in County Durham, known for its beautiful countryside and historic buildings. The area is home to many small businesses, including shops, restaurants, and cafes. Customers can easily reach Hyperdrug Pharmaceuticals by bus or train. The nearest bus stop is Middleton-in-Teesdale, which is 0.2 miles away. The closest train station is Bishop Auckland, which is 16 miles away.Benefits
Customers should choose Hyperdrug Pharmaceuticals because of the company's commitment to providing high-quality healthcare and medicine to animals. The company has a long history of serving the community and has built a reputation for excellence. Hyperdrug Pharmaceuticals also offers a wide range of products and services, making it a one-stop-shop for all animal-related needs.Good to know
Customers should be aware that Hyperdrug Pharmaceuticals specializes in veterinary pharmacies and may not offer the same services as traditional pharmacies. The company is also closed on Sundays and bank holidays.Reviews
Customers have raved about Hyperdrug Pharmaceuticals, praising the company for its knowledgeable staff, excellent customer service, and high-quality products. Many customers have been using the company for years and have built a strong relationship with the staff. Overall, customers highly recommend Hyperdrug Pharmaceuticals for all animal-related needs.Amenities
-
pharmacist -
prescription filling
-
compounding
-
pet medication
-
veterinary medicine
-
pet supplies
-
refrigerator
FAQ
What type of medications do you offer for pets?
We offer a wide range of medications for pets, including but not limited to flea and tick treatments, heartworm preventatives, pain relief medications, and antibiotics.Do you require a prescription from a veterinarian for all medications?
Yes, we require a prescription from a licensed veterinarian for all prescription medications. However, we also offer over-the-counter products that do not require a prescription.What is your process for shipping medications to customers?
Once we receive a prescription from a veterinarian, we process the order and ship it directly to the customer's address via a reliable courier service. We also offer free shipping for orders over a certain amount.How do you ensure the safety and quality of your medications?
We source our medications from reputable manufacturers and suppliers who follow strict quality control standards. Additionally, we have a team of pharmacists who carefully review each prescription before dispensing the medication to ensure accuracy and safety.Do you offer any discounts or loyalty programs for long-term customers?
Yes, we offer discounts and loyalty programs for our long-term customers. Customers can sign up for our loyalty program to earn points for every purchase, which can be redeemed for discounts on future orders. We also offer special promotions and discounts throughout the year.Reviews
-
Basak Merritt
We ordered two seperate vital heart medications for our dog and when it didn't arrive after four days were informed that the order hadn't even been processed as one of the items wasn't in stock. No notification, no updates whatsoever. This was outrageous. We still required the other item urgently but the company refused to send it to us via next day post as it would cost them £13 to do so! Completely unreliable, untrustworthy and frankly pathetic for not trying to resolve at least half of the issue by sending the remaining item out by overnight post. Do not use this company under any circumstances, there are plenty of other providers who can actually provide a basic level of customer service and professionalism.
11-06-2023
-
Karina S
I can only say I will never use this website again. Terrible customer service!
11-06-2023
-
David Dowson
Very slow delivery
11-06-2023
-
Fudgey
im going to copy pretty much another persons review, as exact thing happened to me. I bought from Hyper drug for the first time and the customer service was appalling. I paid £7.50 extra for “Express” delivery. The website said Express delivery is next working day. If you charge a customer for express delivery, you should dispatch the same day and courier overnight to the local delivery depot so it arrives the next day. That was also implied by their website, which promised “next working day delivery.” To compound it What a terrible company. Avoid at all costs. Update : after writing this, they challenged this review , i did email them & the response i got was " they order the items in , before they get shipped out"... so on there website when it says in stock, it actually means in stock somewhere else, were they order themselves to then ship out. ( hence the massive wait for delivery's ) Update 2 : if you look at their reply to this feedback. ( they are now stating I'm a pet shop - ( I'm not - ) ) .. anything for a sorry excuse of bad customer service
18-05-2023
-
Nicola Robertson
Fantastic service and quick delivery, would definitely recommend
18-05-2023
-
Karen Morris
18-11-2022
-
Snoo
This company's processes do not work (this is a reoccuring experience). Upon order confirmation you are required to send a copy of your prescription, not a problem. The issue arises in the fact that the company does nothing with this information, it must go to an inbox that isn't monitored. Resulting in unnecessary delays and emailing. What's the point in paying for a next day delivery service when it's actually only next day once they've bothered to check the black hole email account. On the flip side, once they actually process your order, the goods are always delivered as described and well packaged. If anyone with influence reads this, please change your processes, on several occasions my dog has been left for days without the medication he needs because of incompetence and poor processes.
18-10-2022
-
Gavin Lewis
Do not recommend using these due to a recent experience which was very poor. Purchased Chloramphenicol from these recently, however, it took ages to arrive and as the product is required to be stored between 4-8 degrees centigrade before thermal degradation takes place I had to dispose of it. They think that placing a small cryopak in the parcel is acceptable, despite the parcel taking an age to arrive with the cryopak pierced, which then spilled all over the product inside. I did mail Hyperdrug outlining my concerns relating to heat degradation of Chloramphenicol but they were not interested in the slightest. Very rude reply and nothing mentioned about their 14 day customer satisfaction. Thank heavens the product was only £10. I managed to get it from my local chemist in the end for £5.98. Fresh from their fridge! AVOID!
18-09-2022
-
Sue Mcauley
Great until you have to ring them to sort a problem out with an out of stock order that you need desperately that is available for a different animal.in the same strength but not for a pet pig. It.took me 5 calls to them, and 5 to the vet between 8am n 4.30 and not a single returned call to update me.. Then when I rang a final time just before the end of the day, the manager was unhelpful to the point of bring rude. I needed the prescription urgently and it was.like a fight to get any help at all. Poor custoner relations of you cannot.order on.line.
18-08-2022
-
Abi Webster
Royal Mail lost parcel, desperately needed it so asked for a refund or replacement item to be sent out. They refused and told me to wait for the item to show up, when it did they told me to refuse the delivery and return to sender which I did and still no refund or replacement item. Please avoid, customer service is appalling, wish I read the reviews first.
18-08-2022
