Hylton Chimney

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Reviews

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  Borzos Ionut

  20-05-2023
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  Diane Walters

  Extremely happy with my new wall….! Hylton and his team were professional and a nice bunch to work with. Very pleased I used the services of a company that only does chimneys, you felt you could trust in their experience from beginning to end.

  05-05-2023
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  Michael Stephens

  26-04-2023
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  Oliver Hodgkiss

  I hired Hylton Chimneys to remove two chimney breasts and had such an awful experience I have to warn others. Firstly, there is no reason to use a chimney removal “specialist” such as Hylton Chimneys. Nearly every builder has the skills to do the work and will have experience. If you wish to use Hylton Chimneys anyway because you think you will be getting a more premium or quicker service, I suggest you think again and run as fast as your legs will carry you. The “service” Hylton Forrester offered was nothing short of shambolic. Here are some highlights from before Hylton even started the work: • Hylton didn’t visit the property or ask for any photos before providing a quote. • Hylton’s assistant sends me a party wall notice intended for another customer, which is unsuitable for my purposes. I needed to spend the next few days trying to get in contact with Hylton to clarify. • I had to draft my own party wall notice because the template they provided was a joke and didn’t follow the Government guidelines properly. • We had agreed a start date which was reflected in the contract. Then, a week before work is due to start Hylton asks me (again) when I would like the work to commence. Then, Hylton needed a few days to “confirm” whether he can actually do what he had previously promised with no hint of any apology or embarrassment in being so disorganised. • The start date comes and Hylton says that morning that he can’t arrive until midday. He eventually shows up mid-afternoon. Hylton failed to organise a plumber or electrician in advance of work commencing. After I paid the first installment, Hylton stopped providing updates. When chased, Hylton said he is away travelling and won’t be back for a week. He had booked this trip prior to agreeing the start and finish date with me and had not mentioned this previously. He was unapologetic and did not comprehend why this was unacceptable. Hylton started making demands for more money, claiming aspects were “more complicated” than he had realised. These aspects were either very clearly explained to him and agreed prior to him giving the quote, or any cursory inspection of the property would have made it apparent they were necessary. Hylton did not do any work on the property while we were working this out, despite lying to me and pretending he was doing so. At the same time, he ignored my calls and took days to respond to my emails trying to amicably resolve the disagreement. Hylton’s demands for extra money increased over time, despite him not returning to the jobsite or providing further reasons. First, it was 750, then 900. Then, astonishingly, 3,112 extra for the same work. When we said we would be open to doing gallow brackets to save him these extra costs, he claimed he would need another 2,170 and did not explain why. When we said we are unwilling to pay extra costs without further substantiation, he quit and to date has not returned any of my deposit (I will update this review if he does). Some further things that suggests Hylton (a) isn’t very good at his job and (b) shouldn’t be trusted: • Other builders were concerned with Hylton’s approach to removing the chimney breast from the bottom up with a jackhammer and installing the support at the end. Common sense alone tells you that this is dangerous and improper. • He requires payment by installments, even for jobs lasting two weeks. Any reputable building company is able to wait until the end of a short job for payment (except for a small deposit). • Hylton didn’t have basic things like dust sheets to prevent spread of dust. He left doors open to allow dust to spread throughout the house. • Some of his tools look like they were sourced from Poundland and were held together (barely) with duct tape. • Hylton would agree to, and then ignore clear, basic instructions. Repeatedly. E.g. he kept leaving the house key under our doormat, despite us asking him to put it in the lock box. • Hylton left windows to the unattended house wide open before leaving for weeks.

  26-04-2023
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  Kam

  Hylton has been amazing, I've reached out on many occasions with questions seeking advice and Hylton has always been willing to help, thank you!

  26-10-2022
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  Raju Ghavda

  Hylton and his team were great,they did an excellent work for us and I would highly recommend tham to anyone. We were given a reasonable quote, really quickly for the chimney stack which needed supporting with steel beam, they turned up to carryout the work early and after completion tidied up after themselves and didn't leave any mess behind. The work was carried out efficiently and with no fuss.Hylton and his team were friendly and polite and I would not hesitate to recommend them to my friends and family. A thoroughly pain free experience,I would definitely use them again for future jobs.

  26-09-2022
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  Sunny Matharu

  Hylton was very friendly. He explained process all the way along, and his team did an excellent job with finishing up our Chimney which our previous builder had left half way. The team turned up right on time, knew exactly what they were doing. Highly recommend, very professional and efficient!

  26-09-2022
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  Vivien South

  Following a house survey, gallow brackets were required on two redundant chimney stacks to make them safe. Hylton Chimney were easy to deal with, the process from initial appointment to job completion was prompt and the work was carried out very efficiently. All of the team were great to deal with. Would highly recommend this company!

  26-08-2022
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  Lawrence Armitage-Brain

  Hylton Chimneys removed the rear chimney breast in my end terrace 1880's Victorian property in March 2022. Having seen his other online reviews, Youtube videos and testimonials I felt confident he would provide a professional service. He turned around a quote very quickly and visited the property to ensure feasibility of the job, highlighting some challenges which would have to be dealt with during the job (i.e. getting the beam up into the loft space through the ceiling which may require cutting the rafters). Upon me getting Party Wall agreement on the Friday, he managed to get his team onsite on the Monday morning. His staff worked extremely hard and professionally, ensuring we were aware of the status of the work. I would 100% recommend due to professionalism and communication.

  26-05-2022
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  claudiu chendes

  In Jan ’22, we removed a 1.2 m wide, 3 flues chimney breast. Everything from loft to ground floor was gone. Before starting this project we had no clue about the process, but luckily we found some very good Youtube videos where Hylton explained everything. Our biggest concerns before starting this: the structural integrity of our newly purchased house and the noise plus vibrations towards the adjacent properties. All went smooth and was trouble free. In about 1 week, we had larger and nicer looking rooms :) I do recommend Hylton as he takes the extra effort to share his experience via videos and he takes the extra effort to run the project smoothly for all the stakeholders (neighbours included :)

  26-05-2022