HYDROPOOL SCOTLAND
Hydropool Scotland is a company based in Glasgow, Scotland that specializes in hot tub stores and building & construction. They offer a wide range of hot tubs and related products to meet the needs of their customers. With their expertise in construction, they are also able to provide installation services for their products. Hydropool Scotland is dedicated to providing high-quality products and exceptional customer service to ensure customer satisfaction.
Introduction to HYDROPOOL SCOTLAND
HYDROPOOL SCOTLAND is a company that specializes in hot tub stores and building and construction services. Founded in Glasgow, Scotland, the company has been in the industry for several years, providing customers with top-notch products and services. What makes HYDROPOOL SCOTLAND unique is their dedication to quality and customer satisfaction.Services & products
HYDROPOOL SCOTLAND offers a wide range of services and products that cater to their customers' needs. They provide hot tubs of various sizes and styles, as well as hot tub maintenance and repair services. In addition to hot tubs, the company also offers building and construction services, including landscaping and decking.Location
HYDROPOOL SCOTLAND is located in Glasgow, a vibrant city in Scotland. The area surrounding the company is filled with businesses of all types, including restaurants, shops, and entertainment venues. Customers can expect a lively atmosphere when visiting HYDROPOOL SCOTLAND. The closest public transportation options are the Pollokshields East train station, the Shields Road subway station, and the Maxwell Park train station, all within a mile of the company.Benefits
Customers should choose HYDROPOOL SCOTLAND because of their commitment to quality and customer satisfaction. The company uses only the best materials and equipment to ensure that their products and services meet the highest standards. Their team of experts is knowledgeable and experienced, providing customers with the best advice and solutions for their needs.Good to know
Customers should be aware that HYDROPOOL SCOTLAND takes the safety and health of their customers seriously. They follow all necessary safety protocols and guidelines to ensure that their products and services are safe and secure.Reviews
Customers have praised HYDROPOOL SCOTLAND for their excellent customer service and high-quality products. They have also noted the company's attention to detail and their willingness to go above and beyond to ensure customer satisfaction. Overall, customers have had a positive experience with HYDROPOOL SCOTLAND and would recommend them to others in need of hot tubs or building and construction services.FAQ
What are the different types of hot tubs available and which one would be best suited for my needs?
At HydroPool Scotland, we offer a variety of hot tubs including self-cleaning, swim spas, and portable hot tubs. The best type of hot tub for your needs will depend on your budget, the available space for installation, and your desired features.What materials are used to construct the hot tub and how long will it last?
Our hot tubs are constructed using high-quality materials such as acrylic, PVC, and stainless steel. The longevity of the hot tub will depend on how well it is maintained, but we offer a warranty of up to 20 years on our hot tub shells.What is the warranty on the hot tub and what does it cover?
We offer a comprehensive warranty on our hot tubs, covering the shell, plumbing, and electrical components. The length of the warranty varies depending on the model of the hot tub, but can be up to 10 years on some components.Do you offer installation and maintenance services for the hot tub?
Yes, we offer installation services for all of our hot tubs and can even provide site visits to ensure that the installation location is suitable. We also offer maintenance services including regular cleaning, chemical balancing, and repairs.Can you provide references or testimonials from previous customers who have purchased hot tubs from your store?
Absolutely! We have many satisfied customers who have purchased hot tubs from us and we are happy to provide references and testimonials upon request. Just give us a call or stop by our showroom to learn more.Reviews
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David Robb
26-04-2023
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Angela Boyd
Let me start by saying the product is very good after owning it since June 22. What isn't good is Hydropool Glasgow staff. Booked a wet test in Dundee told the day of the appointment its cancelled due to them moving stock around and the installers left the test one off so it was cold (yes alarm bells were ringing at this point but Alison assured me I would be looked after). We traveled to Glasgow to try it there, again product good, staff average. We go ahead with the install a few weeks later and get told its on its way at back of 9. Then we get a text, they have broken down (a puncture) at Stirling so they have turned back. I'm no mechanic but you don't turn back with a puncture, you fix it and keep going. I phoned 3 times to eventually be told they will be with me by 4pm. They turned up nearer 5pm, they rushed, they struggled to communicate as there English was limited and they left us with the tub to sort out getting it filled etc which we now know is because they want extra money to provide that service but most other companies we spoke to dont. The filters for it never really fitted, kept floating around eventually Alison admitted there was a problem and new filters would be sent out. Then we needed an engineer to fit collars to the filter unit before the new filters would fit. Even with them they arent great and it takes ages to get them to stay in. Then in early February I break the clips on my lid, I call up Andras for 2 new clips. £9 for DPD postage plus the parts. I wait a week nothing, I call up at weekend, I expect a call back Monday, nothing. They tell me they will send again, another week still nothing i call again and say im coming in. Didn't get in on the Friday so went on the Sunday, noclips for me as parts not open on a Sunday. So I expect a call back on the Monday but still nothing. I'm then told they will bring them too me the next day. Granted there was a major incident in Perth and roads were closed so they couldnt get to me. They then try to leave in Dundee but leave the wrong envelope. Today now a month from my issue startingI am going to Dundee to collect my clips. I understand mistakes happen (my clips were twice sent to another customer called Angela) but where Hydropool Scotland cannot be forgiven is use the phone, communicate with customers, don't lie, don't ignore my calls calls. Kirstine in Dundee is lovely but she needs the back up of a good team or her efforts are in vein. I worry if we ever need a waranty job done as a simple job of post out my clips proved to be above their capabilities!
26-03-2023
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jacek kulesza
(Translated by Google) It's worth a visit to have fun and relax later (Original) Warto zajrzeć by później się świetnie bawić i odprezyc
26-03-2023
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Seamus Cambeul (Warrior4Justice2022)
Closed and tired looking Yard
26-12-2022
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Steve Perry
Great service, quick to respond, effective and friendly when solving a query.
26-11-2022
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billy tudhope
Having an absolute nightmare with Hydropool, sold me a faulty hot tub, replaced it 14 month later with another faulty hot tub won’t give me a refund, costing me a fortune for lawyers,ready to take them to court! REAL BAD!☹️👎👎
26-11-2022
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Carol Woollcott
I agree with the lady below . If I could give them no stars I would. Started off well with Gemma and mark coming out for a site visit.,From then on it was downhills. Mark didnt send drawings as promised and no one could contact him. Endless phone calls emails and whatsapp messages from our contractors and ourselves,sent to no avail. Let us down with delivery with a last minute phone call, when we had all the men and forklift ready.Second time haulage company we’re on site and no swim spa to pick up. No one replying to calls from me or my contractors and mark ignoring everyone. It was finally delivered and was anything but professional and they damaged it. Hoping it works okay but not expecting any assistance going forward. This is a summary of what really happened. Very dissapointing. The swim spa is sunk into the ground so the lever for the lid cannot be used. No one mentioned this yet again I’ve called. Allison took control at the end and seems the only professional member of they’re team. Also 3 different companies were involved not quite sure who we were dealing with. We never yet heard about saunas we enquired about so have taken that business elsewhere . Future products we will have to do the same. Awful experience .
26-06-2022
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Stuart Grieve
These guys are the best out there. From sales to after care
26-05-2022
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Ian Rankin
The Glasgow team were superb, brought mine over to Rothesay & the istallation guys were first class 👏👏👏👏👏
26-05-2022
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Anorob
Decent
26-05-2022
