Hurrecane Ltd

FAQ

Reviews

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  BH Crypto

  The worst company you can ever deal with, their bikes are so bad that they need maintenance every 10 days, and they are racist, moody, don't keep their promises, dodge so they don't assume their responsibilities. Stay away from them if you want peace of mind!

  27-05-2023
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  -AIDAN-

  Great company. Amazing service. Very friendly and helpful people. Great Communication fast reply’s. Can’t fault them. Bike was delivered today, was walked through how to use it, for anybody considering using this company/ wanting to try out ebikes.. JUST DO IT! Seriously you will not regret it.

  21-05-2023
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  rob hatwell

  Very good customer service, kept updated through process, freindly on time delivery, and absolutely fantastic bike!.

  21-05-2023
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  Luke Suter (Ex7remeSp1der)

  Very helpful staff on both the phone and emails, the bike engineers are very helpful and quick and flexible when a repair is needed for the bike and I will always recommend them to anyone who looking for a ebike Thank you hurrecane team for being so helpful :)

  07-05-2023
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  Sharon Curd

  I’ve hired my Hurrecane RS8 for nearly a year now and remain extremely impressed with the quality of my e-MTB. Hurrecane’s customer service is amazing too. Mel and Francesca are friendly, knowledgeable and stay in regular contact to ensure you are completely satisfied with your bike. Highly recommended

  28-04-2023
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  PC SIM KING

  Was going well for a while... Needed work doing on the bike, they turned up to 'service it' but the guy said he couldn't fix it and it needed to go back to the warehouse to repair he gave me paperwork for this and told me i would have the bike back on Tuesday and left . Tuesday morning comes round and i get an email accusing me of trying to steal the bike and sell it on social media, and that i would not be getting the bike back? i couldn't be bothered as 1 its poorly put together and 2 i don't ride it much anyway so i just said fine return my deposit and that's that. Here are my issues: They have accused me of trying to sell the bike, no evidence provided to me at all. They came to so called service my bike when in fact i have it on cctv the guy changing settings on the controller of the bike so it would appear to be faulty giving them an excuse to take the bike away. They are refusing to refund me even though their own terms and conditions stipulate that the deposit is protection of none payment and damage/loss of the bike, none of which are applicable in this case. so here is my position I will give them 7 days to refund my deposit, failure to do so will result in the following A CCJ claim against hurrEcane Posting the CCTV of the employee tampering with the settings causing a deliberate failure. that will be posted on Facebook insta TikTok and YouTube. Post an honest review on YouTube about your business and its practices as i see from other reviews you have a habit of keeping deposits. Take whatever measures i deem appropriate to persuade potential customers of your business not to use your services, this will achieve 2 things cost the business far more than the deposit owed to me, and enlighten people to your shady practices.

  28-04-2023
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  Hamish Axten

  Really easy ordering process on the website, I was able to specify everything that I needed to place my order. I received confirmation within a couple of days and loads of contact over the next few weeks keeping me informed of the progress of my order. The delivery process was easy and flexible allowing me to get my bike delivered when it suited me. I’ve now had the bike nearly a month using it to commute to work which is around 9 miles, the bike is great, looks good and comfortable. At my level of fitness I couldn’t manage to cycle to and from work on an unassisted bicycle and I couldn’t really afford to go out and buy a new one so this has been the perfect solution. I’ve not needed to contact customer support at any point but given the ease of contacting them during the ordering process I have no worries that if they are needed they will be on hand. Super happy with the bike and service.

  28-04-2023
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  Thinesh babu Sudharsan

  28-04-2023
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  Lee Turner

  I have been with HurrEcane for 2 months now and its been such a pleasant experience. The booking process was simple, the ladies that answer the phone are always courteous and happy to chat about any concerns that you may have. The bike ( I went for a 410 in the maroon colour) is comfortable and despite other reviews maybe stating otherwise, I am 20 stone man and the motor is plenty powerful enough to make the long gradual hills and steep hills on my journey to and from work a breeze, even overtaking other bikes on the way up. I like that it comes with integrated lights and the back light even pulses when you have the brakes on, to let others know you are slowing down. I can`t fault the service and it`s saving me £200+ per month on public transport costs, so double win

  28-04-2023
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  Adeel Choudhry

  Extremely dangerous!! Very poorly manufactured! I was riding the bike and all of a sudden the seat snapped causing me to fall and injure my back. I'm now out of work and have spinal pain. These bikes should not be on the road. Luckily, inwas riding on the sidewalk at the time, The situation could've been a lot worse if I was on the road with traffic. Do not rent !

  28-03-2023