HT Sweets
HT Sweets is a company based in Birmingham, England. They specialize in providing a wide range of food and beverage products, including aerated drinks, box lunches, confectionery, and produce. They also offer food machinery and processing equipment, as well as ice cream equipment. Additionally, they provide catering food and drink supplies, novelties, and machine shops. As a leading supplier and distributor in the industry, HT Sweets is committed to providing high-quality products and excellent customer service to their clients.
Introduction to HT Sweets
HT Sweets is a confectionery wholesaler located in Birmingham, England. The company has been in business for over 10 years, and their goal is to provide high-quality sweets and confectionery products to their customers. What sets HT Sweets apart from other companies in the industry is their commitment to using only the best ingredients and their dedication to customer satisfaction.Services & products
HT Sweets offers a wide variety of confectionery products, including chocolates, candies, and sweets. They also supply aerated drinks, ice cream equipment, and novelties to their customers. Additionally, the company provides catering food and drink services, as well as box lunch and produce wholesale options.Location
The HT Sweets location can be found at Haider House on Auckland Road in Birmingham. The area is known for its diverse range of businesses, including food and beverage suppliers, machinery and equipment suppliers, and machine shops. Customers can expect to experience a bustling, urban atmosphere when visiting the area. The three closest public transportation options are the Acocks Green Station, the Tyseley Station, and the Small Heath Station, all of which are within a 1.5-mile radius of the location.Benefits
Customers should choose HT Sweets for their confectionery needs because of the high-quality products they offer. The company is dedicated to ensuring customer satisfaction and uses only the best ingredients in their products. Additionally, they offer a wide variety of products and services, including catering food and drink, box lunch supplies, and produce wholesale options.Good to know
Customers should be aware that HT Sweets specializes in confectionery products and may not offer as wide a range of other food and beverage options. However, their commitment to quality and customer satisfaction makes them a reliable choice for anyone looking for high-quality sweets and confectionery products.Reviews
Customers have consistently praised HT Sweets for their high-quality products and excellent customer service. Many have noted that the company goes above and beyond to ensure customer satisfaction, and their dedication to using only the best ingredients is evident in the taste and quality of their products. Overall, customers have had a positive experience with HT Sweets and would recommend them to others in the industry.Amenities
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variety of drinks -
online ordering
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cold storage
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refrigeration
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delivery service
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non-alcoholic beverage license
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gluten-free options
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vegetarian options
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vegan options
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organic options
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halal options
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kosher options
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bulk orders
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discounts
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takeout
FAQ
What brands of aerated drinks do you supply?
We supply a variety of brands of aerated drinks, including Coca-Cola, Pepsi, Sprite, Fanta, and more.What types of food machinery do you offer?
We offer a wide range of food machinery, including mixers, ovens, fryers, refrigerators, and more. Our machinery is suitable for use in commercial kitchens and food processing facilities.What types of beverages do you distribute?
In addition to aerated drinks, we also distribute a variety of non-alcoholic and alcoholic beverages, including juices, energy drinks, beer, wine, and spirits.What is your experience in the industry and how long have you been in business?
We have been in business for over 20 years, and during that time, we have gained a wealth of experience in the food and beverage industry. Our team has expertise in sourcing and supplying high-quality products to meet the needs of our customers.What is your turnaround time for projects and what is your process for project management?
Our turnaround time for projects varies depending on the scope and complexity of the project, but we always strive to work efficiently and deliver high-quality results in a timely manner. Our project management process involves clear communication with our clients, regular updates on progress, and a focus on meeting project goals and deadlines.Reviews
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Ross Pickering
I stupidly purchased through ebay. Think I've had a couple of things from this company. Can't complain, arrived well packaged and quick delivery. Order was updated in a timely manner. Will return but through the website. I can see plenty of negative reviews but so far so good for me.
26-03-2023
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Owen Bradley
Ordered a Spiral for a Mixer which was delivered in good time. Although the Model was correct it turned out that due to the Mixer being after a certain date the Spiral was incorrect. Returned and refunded (minus carriage charges) Excellent service, would use again.
26-02-2023
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gary Johnson
rang one day to request spares availability, ordered same day on website, parts delivered in a couple days, fitted and machine working again, excellent service , would use again. thanks
26-06-2022
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Rowans Tenpin Bowl
Have bought 2 slush machines recently, service has been excelent and the machines work flawlessly and delivered promptly. Really good company to use. Website is a bit of a pain to use.
26-05-2022
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Husnain Zafar
Excellent customer service
26-05-2022
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Firoza Bux
Absolutely rubbish customer service. Rude staff. They make mistakes by sending out wrong order and expect customer to deal with transport company and returns. Would give zero stars if possible.
26-05-2022
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S B
Nothing inviting about HT sweets not helpful couldn't be bothered. Lost the buzz customer service. Lost my custom
26-05-2021
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David Liney
DO NOT BUY FROM THIS COMPANY I can not warn you enough. After buying a spare part for my candy floss machine which unfortunately arrived damaged I sent this back at my cost. Then a new part was sent out. The new part was completely different in size and not fit for purpose again I sent this back at my cost. There was never an apology and no one would speak to me. Finally I received an email from Maroof U who said they would refund but take 20% admin return charge!!! Absolutely ridiculous. Finally after hiding behind his emails (would never speak to me on the phone) agreed to 10% admin return but no refund on my postage. Then to top this of they would not send the money through internet banking they could only send a cheque. I would never purchase from this company again and I strongly recommend you don't.
26-05-2021
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Olga Timofeyeva
Saying AVOID just isn't enough. Perhaps the most shocking buyer experience to date. Bought an item from them – waited for 1+ month and never received it. No refunds, no understanding of your legal responsibilities as a seller are and what the consumer act is. Not even a slightest attempt to provide a customer service – all they want is to get your money and then I swear it's like they don't know you anymore. Basically a bazaar style trade. Read other reviews – they all say the same thing. Now in a legal battle with this so called 'business'. Consider buying from them? Go straight to their t&c which is literally a heap of nonsense such as a 20% restocking fee (isn't even legal in the UK). To sum up, the furious responses from the business owner to each of the 1 star reviews here give you a sense of the experience you may expect if you are unlucky enough to be buying from them. After all my efforts to reach out to these people I doubt that this review will make any difference. Nevertheless an FYI – if you finally hear me and give me my refund I will consider changing this. Otherwise I hope this review will save some people (the more the better) from having to go thorough the trouble of dealing with this company.
26-05-2021
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B L
Please please please be careful of this company spent nearly £2000 with them received some of the wrong items and the young boy on the phone when I called to ask for the issue to be resolved verbally abused me and put down the phone! Considering how much I spent and it was such a little issue I was soo shocked! Each time I spoke to him he had the worst attitude wish I hadn’t of ordered with them. Some of the stock was also opened and not packaged safely which we can’t afford in a pandemic like this. Considering I own a shop and could of been a repeating customer that spent 1000s more with them really showed they don’t give a care about customers or customer service they are money hungry verbally abusive horrible people.
26-05-2020
