HSS Hire Old Kent Road

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Reviews

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  Caitlin Yates

  Appalling customer service. Got the floor sander pack with all sanding paper etc, turned out it was faulty and had to get in touch with the team. Took them forever to come to a conclusion about breaking the contract due to their part - but fine. Sander was only hired for one day, so why did it take a whole 5 days for them to pick it up? Worst part is, a driver came out to pick up the set and stood outside our flat and didn’t press the buzzer to collect?! So he just assumed I would have had super brain intelligence to assume he was waiting outside. He then took photos of himself outside the door (apparently), to prove he had been - but apparently didn’t have the brain comprehension to press a buzzer. I then got in contact with the online customer service which was appalling - the person had an absolutley awful attitude - no apologies, nothing - just seemed very annoyed at me for not magically realising someone was at our front door (we live in a group of flats too). I then asked customer service to get it sorted in which he told me to sort it myself, and to call transport myself. Is this not your job?! I then received an incorrect text saying that the driver was coming to pick it up, just to be told it was an ‘error’. Seriously, sort it out. Anyway, I then had to get a professional team in to get my floor sanded due to this machine being faulty. They said that these machines are so awful / outdated that even he would struggle to use it. Oh and on top of that, i’m still waiting for my refund and it’s been two weeks. I will be submitting a chargeback with my credit card company - what an absolute sham of a business. I would never use this company for anything again, nor would I recommend this company to anyone.

  05-05-2023
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  Joe Morgan

  Appalling experience through-out. Hired the floor sander combo pack Thursday-Monday; delivery fine but on Friday morning found out the edger was faulty, so contacted the call centre immediately. Was told it would be passed onto the technical team as a priority given it was mid-booking. Heard nothing and had to sort alternative solution at own further cost. Called again first thing Monday morning to explain issue at that it was now due for collection this morning - Was told again I would be contacted. Midday Monday and equipment still not collected I called again to chase collection and was told it would be mid-afternoon. After waiting in all morning I was warned to not being around for afternoon collection would result in fine despite it being confirmed on booking call, and the call Monday morning that it was a morning collection. Heard nothing further, so called again and again at 3 day intervals since; communication ranging from I've raised this with my manager, the team member handling this is on another call and will call you straight back, a full refund has been processed, the refund takes 3 days, the refund takes 3-5 working days. Never once receiving a call back, let alone from that elusive technical team in the first place about the faulty equipment. The only time I received a call back was from the team in Northern Ireland who I had been put through to one time to only explain that they couldn't find my order reference. Time of writing its now 24 days since equipment returned with un-used sanding sheets/dust bags. The refund for these sheets/bags still hasn't been returned. Disgusting service from start to, well... time of writing. Staggered they can withhold money for this long because you know late fees and fines would be mounting if positions reversed.

  26-04-2023
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  Mark Ring

  Very helpful staff that are happy to help

  26-04-2023
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  Eltjon Stena

  The best service you could ask for. Keith is the man

  26-04-2023
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  Aleksandr li

  The slowest hsss branch. Please put another person! Bad management! The service is veryyyyy slow

  26-04-2023
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  Star Cronin

  26-03-2023
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  Sean Henry

  Good staff and received quick service.

  26-03-2023
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  Manuel De Caires

  26-01-2023
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  Rachel Ellor

  Really easy to use. Parked right up by the door. Friendly serviceman,easy and quick process after securing my order online. They do good black Friday savings so worth a look if you'd planned on doing any DIY.

  26-12-2022
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  Sean Anderson Bey

  All I hired was a hand drill... 2 days it took to return due to stores, old Kent road hss is a joke, very poor..advertising there open but they were closed over 2 days.. £50 was the deposit which came as a surprise because you will be notified of this after you purchase your hired item and very slow, never again. I can guarantee if the hired item was returned late or damaged we all now the pitch that would follow. Run a mile people don't waste your time or money.

  26-09-2022