HPA Call Centres
HPA Call Centres is a BPO company based in Chesterfield, England. They specialize in providing IT and e-commerce services to their clients. With their expertise in call centre operations, HPA Call Centres is committed to delivering high-quality services to their customers.
Introduction to HPA Call Centres
HPA Call Centres is a UK-based company that provides business process outsourcing (BPO) services to various industries, including IT and e-commerce. Established in 2010, the company has gained a reputation for providing reliable and cost-effective solutions to their clients. What sets HPA Call Centres apart from their competitors is their commitment to providing excellent customer service and customized solutions to meet their clients' specific needs.Services & Products
HPA Call Centres offer a range of services that include inbound and outbound customer service, telemarketing, technical support, and back-office support. Their highly trained staff can handle various tasks, such as order processing, data entry, and email support. The company also provides customized solutions to meet the unique needs of their clients.Location
Located in Chesterfield, England, HPA Call Centres is situated in a bustling area that offers a mix of residential and commercial properties. The area is home to several businesses, including retail stores, restaurants, and other service providers. Customers can expect to experience a vibrant atmosphere with plenty of amenities in the immediate vicinity. The nearest public transportation options are Chesterfield Train Station (0.4 miles), Chesterfield Bus Station (0.3 miles), and Chesterfield Coach Station (0.4 miles).Benefits
HPA Call Centres offers several benefits to their clients, including cost-effective solutions, highly trained staff, and customized services to meet specific needs. The company's commitment to providing excellent customer service and attention to detail sets them apart from their competitors. Their ability to handle complex tasks and provide timely solutions has earned them a reputation as a trusted partner in the BPO industry.Good to Know
Customers should be aware that HPA Call Centres is a UK-based company that provides BPO services. The company is committed to providing customized solutions to meet their clients' specific needs and focuses on delivering excellent customer service.Reviews
Customers have praised HPA Call Centres for their professionalism, attention to detail, and excellent customer service. Clients have also noted the company's ability to handle complex tasks and provide timely solutions. Overall, customers have expressed satisfaction with the quality of services provided by HPA Call Centres.Amenities
-
computer -
internet access
-
printer
-
conference room
-
training room
-
reception area
-
office supplies
-
parking lot
-
security system
FAQ
What specific services do you offer as a BPO company?
As a BPO company, we offer a variety of services such as customer service, technical support, sales, back-office support, and data entry. We can also provide customized solutions based on the specific needs of our clients.
Can you provide examples of previous successful projects you have completed for clients?
Yes, we have completed many successful projects for our clients in various industries such as healthcare, e-commerce, telecommunications, and finance. Some examples of our projects include providing customer service support for an online retail company and handling back-office tasks for a healthcare provider.
How do you ensure data security and confidentiality for your clients' sensitive information?
We take data security and confidentiality very seriously and have strict measures in place to ensure our clients' sensitive information is protected. We use secure servers and networks, implement access controls and password protections, and train our staff on proper data handling procedures. We also sign non-disclosure agreements with our clients to ensure their information remains confidential.
What is your pricing structure for your BPO services?
Our pricing structure is based on the specific services and volume of work required by our clients. We provide customized pricing quotes based on their needs and requirements. We aim to provide competitive pricing while maintaining a high level of quality and service.
How do you handle any potential communication barriers with offshore teams or clients?
We have a team of experienced professionals who are trained in cross-cultural communication and have a good understanding of different business cultures. We also use various communication tools such as video conferencing, email, and instant messaging to ensure clear and effective communication with our offshore teams and clients. We make sure to provide regular updates and progress reports to ensure everyone is on the same page.