Housing Ombudsman Service
The Housing Ombudsman Service is a company based in London, England. They specialize in providing services related to housing associations, housing societies, housing utility companies, public housings, and real estate & housing. Their focus is on resolving disputes between tenants and landlords in the public sector & society.
Introduction to Housing Ombudsman Service
Housing Ombudsman Service is a company that was established in 1998, with a purpose of providing independent and impartial dispute resolution services for the housing sector in England. This company is unique in that it serves both the public sector and society at large, including housing associations and societies, as well as housing utility companies.Services & products
Housing Ombudsman Service offers a range of services, including complaint handling, dispute resolution, and recommendations for improvement in housing services. Customers can submit complaints about issues such as repairs, maintenance, and tenancy agreements. Additionally, the company provides guidance and advice to both residents and landlords.Location
Located at Exchange Tower, Harbour Exchange Square in London, Housing Ombudsman Service is situated in a bustling area with a variety of businesses. The area is easily accessible by public transportation, with the closest options being South Quay DLR Station (0.2 miles), Canary Wharf Underground Station (0.5 miles), and Heron Quays DLR Station (0.5 miles).Benefits
Customers should choose Housing Ombudsman Service for their dispute resolution needs because of their commitment to providing impartial and independent services. The company has a proven track record of handling complaints efficiently and effectively, with the aim of improving the housing sector for all.Good to know
Customers should be aware that Housing Ombudsman Service only deals with complaints about housing associations and societies in England. Additionally, the company does not have the power to enforce its recommendations, but it does have a high rate of compliance from housing providers.Reviews
Customers have praised Housing Ombudsman Service for its efficient handling of complaints and impartial approach. They appreciate the company's commitment to improving the housing sector and providing guidance to both residents and landlords.FAQ
How long has the Housing Association been in operation?
We are the Housing Ombudsman Service, which provides independent redress for complaints about housing associations and other landlords in England. We were established in 1998, so we have been in operation for over 20 years.What is the application process for public housing?
As the Housing Ombudsman Service, we do not handle the application process for public housing. The application process varies depending on the local authority or housing association in charge of the public housing. We recommend contacting your local authority or housing association for specific information on their application process.What amenities and services are included with public housing units?
The amenities and services included with public housing units vary depending on the specific unit and location. Generally, public housing units include basic amenities such as heating, plumbing, and electricity. Some units may also include additional amenities such as laundry facilities, community centers, or playgrounds. It is best to check with your local authority or housing association for specific information on the amenities and services provided.Can you provide information on your customer service policies and procedures?
As the Housing Ombudsman Service, our customer service policies and procedures are focused on providing independent redress for complaints about housing associations and other landlords in England. We aim to provide a fair and impartial resolution process for all complaints. Our policies and procedures can be found on our website, and we encourage anyone with a complaint to contact us for assistance.How do you handle and respond to emergency situations or utility outages?
As the Housing Ombudsman Service, we do not handle emergency situations or utility outages. These issues should be reported to your local authority or housing association, who will be responsible for resolving the situation. We recommend familiarizing yourself with your local authority or housing association's emergency response procedures and contact information in case of an emergency.Reviews
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Michelle Baker
Don't bother with your case if you have Matthew Kerr he basically ignored important evidence I sent him and has now allowed my local council think they can get away with dangerous works that can cause death to me and my daughter either by fire or Electric shock throughout the case he ignored my calls, he ignored emails and evidence I may have well been talking to a brick wall he shouldnt be allowed to investigate case if he cant handle them properly and if he ignores evidence provided he has messed my case up from the start, I called the ombudsman twice over the last couple of day and was told my case was still open yet today he's emailed to say "Please refer to our previous response to your service complaint (attached). It confirms my involvement with your case ended in November 2022. I won't respond to any further communication. Yours sincerely Matthew Kerr Adjudicator, He's done nothing bit make the situation worse
26-05-2023
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Bella Al Maktoum
This service is absolutely brilliant. They thoroughly investigated the problems I was having and came to the conclusion I had not been treated fairly. The level of detail they put into the investigation is somewhat surprising. They're work ethic is amazing. I was a bit skeptical about using this service looking at the other reviews but I have to say they were outstanding. I will definitely recommend anybody using this service as it's a free service and they're totally committed to investigating your claims. In my opinion there 100% fair to. Thank you Housing Ombudsman.😇👍
22-05-2023
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RETCXN
26-04-2023
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jane kurzen
if i could score zero i would, disgraceful, pointless service , lodged a complaint, no one ever contacted me, no reply to any e mails, arranged 3 call backs, they never called, waste of time, close it down
26-04-2023
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Sarah Ann Louise Moore
Give great advice!
26-02-2023
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Villains Snowflake
Waste of time sending email with evidence of discrimination. In my opinion they side with Bromford Housing Association claiming they can not stop these landlords being ableist. Ridiculous organisation.
26-02-2023
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Aleksander Berger
Good advice and helpful seamed to care re housing situation
26-02-2023
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S F 94
Still waiting for my complaint to even be allocated to a handler ONE YEAR later x
26-01-2023
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Alex Thomas
Just another part off this corrupt country and system. Nearly every case that get made to these people are rejected talking around 85% then you are advised to make a complaint to try get the decision I over turned. But then your complaint is sent to just another person in the same office, so as we all know they all work together and it mean it's impossible to ever win a complaint/dispute. Just corrupt organization stealing tex payers money for doing very little to no work and not acting at all in the publics best interest at all. Ombudsman are just theirs stealing our hard earned money
26-01-2023
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An
Absolutely useless, waste of time. They take ages to take their decision. They've issued my landlord with a determination letter and asked them to carry out repairs 8 months ago and the landlord is ignoring them too. This service should be scrapped!
26-12-2022
