House of Watches
House of Watches is a renowned watch store located in Kidderminster, England. They offer a wide range of watches from top brands and are committed to providing exceptional customer service. With their prime location at Weavers Wharf, customers can enjoy a unique shopping experience. House of Watches is the go-to destination for anyone looking for quality watches and a memorable shopping experience.
Introduction to House of Watches
House of Watches is a popular watch store located in Kidderminster, England. The company was established with the purpose of providing customers with high-quality watches at affordable prices. What makes House of Watches unique is the diverse range of watches they offer, including luxury and designer brands.Services & Products
House of Watches offers a wide variety of services and products to its customers. They have a massive collection of watches, including sports watches, dress watches, and fashion watches. Customers can also buy watch accessories, such as watch straps and watch winders. Additionally, House of Watches provides repair and maintenance services for watches.Location
House of Watches is located in the bustling area of Weavers Wharf in Kidderminster. The area is known for its numerous shops and shopping centers, making it the perfect location for House of Watches. Customers can expect to find various retail stores and eateries in the area. The location is easily accessible by public transportation, with the closest bus stop being the Weaver Wharf bus stop, just a 2-minute walk away. Alternatively, the Kidderminster train station is just a 10-minute walk away.Benefits
Customers should choose House of Watches because of the store's commitment to providing excellent customer service. Their knowledgeable staff is always on hand to assist with any questions or concerns. The store also offers competitive prices and a wide variety of products, making it easy for customers to find the perfect watch.Good to Know
Customers should be aware that House of Watches is closed on Sundays and bank holidays. Additionally, the store has a strict return policy, so customers should ensure that they are satisfied with their purchase before leaving the store.Reviews
Customers have left positive reviews for House of Watches, praising the store's excellent customer service and wide range of products. Many customers have also commented on the store's competitive prices and knowledgeable staff.Amenities
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luxury brand -
online shopping
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repair services
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gift wrapping
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delivery
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in-store pickup
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engraving
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customization
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battery replacement
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watch winder
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water resistance testing
FAQ
What brands of watches do you carry?
At House of Watches, we carry a wide range of brands including popular ones such as Rolex, Tag Heuer, Omega, and Breitling, as well as lesser-known but equally high-quality brands such as Frederique Constant and Ball Watch Co.Do you offer any warranties on your watches?
Yes, we offer warranties on all the watches we sell. The length of the warranty varies depending on the brand and model, but most warranties are for at least two years. Our warranties cover any defects in materials or workmanship and provide peace of mind for our customers.Do you offer any financing options for watch purchases?
Yes, we offer financing options for watch purchases. We have partnerships with several financing companies and can help our customers find a plan that works for them. Financing options are subject to credit approval and terms and conditions apply.Are your watches guaranteed to be authentic?
Yes, all the watches we sell at House of Watches are guaranteed to be authentic. We are an authorized dealer for all the brands we carry and source our watches directly from the manufacturer or authorized distributors. We stand behind the authenticity of every watch we sell.Do you offer any repairs or maintenance services for watches purchased from your store?
Yes, we offer repairs and maintenance services for watches purchased from our store. Our experienced watchmakers can perform a range of services from battery replacements to complete overhauls. We also offer regular maintenance services such as cleaning and lubrication to keep watches running smoothly.Reviews
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Paul Guille
Always very helpful and a really good range of stock.
30-04-2023
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Clare Simmonds
Update: refund through PayPal resolution centre. I also hadn't heard anything from them in two weeks This company, which trades under T H Baker and House of Watches (same staff) told me I could return a faulty watch for "exchange or refund" but when it arrived they immediately sent it back to the manufacturer for checking and possible repair. The problems so far: 1. Didn't acknowledge receipt of the watch for 2 days after I emailed to check if it had arrived, by which time it had been sent away 2. Did not mention in any emails that their policy is to send watches to the manufacturer if they think they've suffered accidental damage 3. Misleading information in their initial responses to a request for a refund 4. Tried to phone ONCE on one of the two numbers on my paypal account to let me know they would send it back but couldn't get through. Then sent me an email missing out why they would be sending it back 5. I recieved these emails after it had been sent back so I was unable to recall the watch 6. The watch is legally mine but it was sent to the manufacturer for 6-8 weeks without my permission 7. They refuse to give me a refund. So they now have both my money and my watch 8. Would have charged me for repairs had I not intervened and requested that the watch be sent back directly to me at their expense. 9. Roger, Head of ECommerce has not provided me with proof that the watch has gone to Casio, nor accepted any culpability for the poor communication.
28-03-2023
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Mark Purmal
What a useless company this is. Bought a watch for my wife and it arrived not working. Sent it back at my cost and asked for a refund inc. my postage fee. Then emailed them again when I checked the tracking and it had arrive to confirm I wanted a refund. 2 days later it arrives by post. No refund for my postage. What a shambles. Avoid these useless cowboys at all cost.
28-01-2023
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Αλέξανδρος
DO NOT BUY FROM THIS STORE AT ANY COST!! We bought a 2000-pound watch with free international delivery that takes maximum 10 business days. The tracking number they gave us with royal mail (should be DHL or similar for something that expensive) on the 11th day was saying that the royal mail didn’t receive the package yet! After many phones calls and with emails claiming for refund the deliver the product to them taking another 16 days to reach me. I called them again and the said they are affected by the strikes but on their website, it says ‘we are not affected by royal mail strikes’. For my sake the watch is working, can’t imagine what it takes to get refund from this store. There is absolute 0 customer service. They answer 1 in 10 emails, and they have a rude lady answering the phones giving 0 solutions to your problems. I don’t even know why they still exist as a company. AVOID THEM.
28-12-2022
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nick peters
Don’t buy! No customer service, no delivery. Hopefully I’ll be able to get a refund somehow
28-12-2022
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Andrew Leen
Delivery didn’t arrive and no one answer the phone. Not what I expected when spending £400 Avoid!
28-12-2022
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Martin Penrose
Avoid! Order a watch for my sons 21st and had it gift wrapped. A Raymond Weil at over £650.Thought I would take a quick look and its a good job I did. The watch did not work!!! Also, manufactures time stamp shows this 'new' watch is already 4 years old!! Customer service very hard to get through and not a great deal of help, simply send it back for so we can check it! Now have nothing to give my son on his 21st. Avoid!!!
28-12-2022
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Alicia Ferguson
Really poor customer service. Ordered a watch almost two weeks ago and still haven’t received it, chased via email with no reply, so rang a day later to be told it was with a courier and therefore wasn’t their problem anymore. Apparently a courier had been and left a calling card - nobody has knocked on my door or indeed left any cards. I rang the courier (as this company refused to do so) who were equally as unhelpful and my watch may or may not arrive within the next few days but other parcels will be prioritised. The watch (for a birthday gift tomorrow) now probably won’t arrive so I will have to get something else. I ordered from here to save a few pounds. Moral of the story - don’t bother ordering from here to save money, instead invest a bit more to deal with a place with good service. Things can and do go wrong for sure - but why don’t companies adopt an own it attitude instead of this blame culture and a ‘no longer my problem attitude’ Avoid buying from here.
28-12-2022
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n
Ordered a new RW Freelancer Dive watch which arrived promptly. Unfortunately the watch received was far from new and was missing packaging and tags. The watch was well used with scratches, dirt and dinks. The only saving grace being that they refunded the payment quickly once it had been returned. Very disappointed.
28-12-2022
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Dan Morton
Really poor service, awaiting a refund.
28-12-2022
