Hough End Leisure Centre

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Reviews

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  Marco Di Bari

  WHAT A SHAME! The gym, have several issues that are compromising the cleanliness and safety of the facility. Firstly, the gym has not been presented in a clean condition from the moment that you set your foot in at 5.30am. Despite being a place where people come to improve their health and well-being, the gym is frequently untidy and poorly maintained. There are often misplaced gym equipment and trash not properly disposed of. This not only creates an unpleasant environment for members but also poses health and safety risks. Furthermore, at opening time you will have to deal with many heavy weights ( especially barbells and dumbells) left unracked, loose, and fully loaded, creating hazards throughout the gym. There is no excuse, this negligence poses a significant risk of accidents and injuries to gym users and is ridiculous that no one from the closing/opening shift can't get bother to look after this important matter. It is the responsibility of the gym staff to ensure that all gym equipment is properly organized and stored to prevent any potential harm to members but unfortunately no one seems to take this issue seriously, even after several complains. It is unacceptable for a facility that promotes fitness and wellness to neglect basic cleanliness and safety protocols. In addition to the health and safety concerns, there is the disappointed for the recent fee increase . The decline in service quality, as evident by the lack of cleanliness and safety measures, does not justify the increase in fees.

  19-05-2023
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  Joe Salem

  The facilities are fine but the front of house staff are in desperate need of customer service training. They are very rude, discourteous and will leave people queuing rather than putting aside their current tasks aside to deal with customers. The automatic scan-in doesn’t work and rather than fix this the staff curtly explain that you need to register another email otherwise call some telephone number.

  19-05-2023
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  Ryan Skillen

  APPALLING customer service... or should I say lack of. I have been a member of the gym (which is more just a room of running machines) and used the pool which isn't great. If you ask the staff any kind of question for any reason they speak to you like you have taken the first born child. I've observed that they seem to go out of the way to be extra rude to people of colour. If you can I would use an alternative centre.... once my sons swimming lessons are complete I'll be moving on.

  19-05-2023
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  Lee Benson

  Very poor, it's got worse, week by week, and now the groups are over crowded and witnessed a child starting to drown and have to be pulled out of the pool only because his mum noticed him downing not the instructors and then after this there was 3 instructors all talking and not watching the kids. This is a shambles and is a accident waiting to happen save your money and your kids lives and don't visit

  19-05-2023
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  Miguel Prados rassul

  Perfect place to have a nice swim trust me if you don't believe me then o don't know what to say great and nice staff AND Great gym to work out and if you need help you only have to ask staff witch is nice and efficient

  12-05-2023
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  Jeremy Walker

  12-05-2023
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  Rachel Shepherd

  12-05-2023
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  Tracey Brown

  Just been to join hough end and pauline on the front counter was very very helpful 😀👍

  12-05-2023
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  Manuela Quesada

  Customer service serious need to be improved. Staff at the reception rude and unprepared, they never have solution for your needs, you e-mail customer service then and will never have answer back. They only happy to take your money or steal your money. They have this ridiculous booking system and you get fined if you don't cancel your class within 4h if you cannot attend, which is fair enough. The problem is that you might get fined even if you attend the lesson and scan your code. Then nobody can remove this fee or help. And you cannot book your activity if you don't pay the fee first. So you pay monthly membership but are not actually able to book unless you pay a fee that was applied unfairly! And that no one can remove or help you with! Which I did! You ask for refund and customer service is silent 4 or 5 days! So I thought to write here a review and see if something happens! I noticed they sometimes answer to negative review! You wouldn't need 30 grumpy members of staff. You'd need a third of it but prepared and smiley and happy do do their jobs.

  12-05-2023
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  neck brooklyn

  I love this place

  12-05-2023