Hoshizaki UK
Hoshizaki UK is a leading supplier of commercial refrigerators and equipment exporters in the United Kingdom. The company operates in the shipping equipment industries and provides top-quality machinery and equipment to its clients. With a focus on customer satisfaction, Hoshizaki UK is committed to delivering reliable and efficient solutions to its customers.
Introduction to Hoshizaki UK
Hoshizaki UK is a company that specializes in providing commercial refrigerator equipment to various industries. The company was founded in Japan in 1947 and has since then expanded globally. Hoshizaki UK is unique because it focuses on providing high-quality equipment that is both reliable and energy-efficient, making it a top choice for many businesses.Services & Products
Hoshizaki UK offers a wide range of products including commercial refrigerators, ice makers, and freezers. The company also provides various accessories and replacement parts for their equipment. They are known for their high-quality products that are designed to be durable and energy-efficient.Location
Hoshizaki UK is located in Swanley, England. The area is known for its industrial parks and businesses. Customers can expect to find various types of businesses in the area ranging from manufacturing to logistics. The company is conveniently located near public transportation options including the Swanley train station, which is only 0.6 miles away. Other nearby public transportation options include the Hextable train station and the Swanley bus station.Benefits
Customers should choose Hoshizaki UK because they provide top-quality equipment that is both reliable and energy-efficient. The company also offers excellent customer service and support, ensuring that customers receive the best experience possible. With their high standards for quality and performance, Hoshizaki UK is a top choice for businesses in need of commercial refrigeration equipment.Good to know
Customers should be aware that Hoshizaki UK specializes in commercial refrigeration equipment and may not be suitable for residential use. They should also note that the company mainly operates in the UK and may not be available in other countries.Reviews
Customers have left positive reviews for Hoshizaki UK, praising the company for their high-quality equipment and excellent customer service. Many customers have noted that their equipment is durable and reliable, making it a top choice for their business needs.FAQ
Do you provide any warranty or guarantee for your exported equipment?
Yes, we provide a warranty for our exported equipment. We stand behind the quality of our products and offer a warranty to ensure customer satisfaction.Can you provide references or testimonials from previous customers who have used your export services?
Yes, we can provide references and testimonials from previous customers who have used our export services. We are proud of our reputation for providing high-quality equipment and excellent customer service.Are your shipping equipment products new or used?
Our shipping equipment products are new. We only offer high-quality, new products to ensure the best performance and longevity.Can you provide custom shipping equipment solutions?
Yes, we can provide custom shipping equipment solutions. We understand that every customer has unique needs, and we are dedicated to providing tailored solutions to meet those needs.What is your warranty policy on shipping equipment products?
Our warranty policy on shipping equipment products varies depending on the specific product. However, we always stand behind the quality of our products and offer warranties to ensure customer satisfaction. Please contact us for more information on our warranty policies.Reviews
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Mike Curtis
If there was a no star I would have chosen that. The attitude of the staff I interacted with at this company is appalling. I’ve bought two Ice machines from this company at £5k each. I won’t be buying another. I contacted Andrea Pickford today looking for a part. I literally had to beg her to send out the £9 part. I’ve £,000’s of fish without ice and was desperate for the machine to be fixed. I was able to pursued her to send next day delivery once they had received payment. I later discovered that the part wasn’t send as they were too busy to check that they had received the payment I had made. Contact was made with a manger, Andy Pickford who was more interested in defending his staff that finding a solution to a customer problem. He even had the audacity to say that there would be lots of customers without their ice machines this weekend. I am still gobsmacked that he said that. Absolutely appalling. Needless to say the replacement machine will not be a Hosizaki, not that I think they care.
28-05-2022
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God's Gift
Ice maker spare parts are Absolutely useless ! Rude and do not know how to communicate well.
28-05-2021
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Manami Endo
Our blast chiller which is less than 3 year old got broken mid October 2019 and now nearly 4 months and still out of order and paid so far £2000+ for parts and labour! Would have been better to have got a new one! Shocking communications and misleading by the company!!! Never buy Hoshizaki. Thought it was made in Japan but actually made in US. If known we would not have purchased it.
28-05-2020
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Something 4 Everyone
Excellent customer service. Got through on the phone at the first attempt, spoke to a very knowledgeable chap named Steve who solved the problem with my fridge in no time at all. Very impressed!
28-05-2020
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marzio zacchi
purchased a new Gram blast chiller in may. broke down after a couple of month . after 50 day it's still not been repaired and when we contacted Hoshizaky UK every time they say " we are going to call you back today ". EVERY TIME . Never been called back!!! Still waiting after been assured that we were their top priority.
28-05-2020
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Chris Brayshaw
Absolutely horrendous customer service. Bought an Ice machine for over £2000 when we got the plumber to install it the unit did not work and the feet did not fit, took 2 weeks to get the engineer to come and fix it, then received a bill for £300. Joke! didn't pay it as hadn't worked since we got it but that was a battle. Engineer confirmed feet didn't fit and requested new. 6 weeks later still no feet and buying ice from elsewhere all this time. Now 6 months down the line 2nd set of feet arrived but exactly same as the last ones that don't fit. Considering the amount of money this cost and inconvenience caused I wouldn't recommend this brand as they do not believe in any sort after sales service.
28-05-2020
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Patrick Flahive
Purchased an ice machine in February 2018 after 3 months the machine stopped working, contacted services which took another 8 weeks for an engineer to come to then tell me that the machine was economically unrepairable so I proceeded to request a refund as I had in the meantime had to purchase a new machine ( from a different supplier). It is now the19th of February 2019 and I am still waiting for my refund.
28-05-2019
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Windsor House
Experienced poor quality ice and extremely wasteful water usage. Questioned with Hoshizaki, sent an engineer who no that's how they work and charged for the visit. When queried this with Hoshizaki, not at all interested, complacent and arrogant.
28-05-2019
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Caseface- Mc
Never had a problem with them, been our supplier for a number of years now without fault.
28-05-2019
