Hornby Train Restorations
Hornby Train Restorations is a company based in Solihull, England. They specialize in restoring Hornby trains and providing doll restoration services. They also offer a range of products and services including model shops, toy libraries, art & creative supplies, and shopping experiences. Hornby Train Restorations is dedicated to providing high-quality services and products to their customers.
Introduction to Hornby Train Restorations
Hornby Train Restorations is a company that specializes in restoring model trains, particularly those produced by the Hornby company. The company was founded by a group of passionate train enthusiasts who noticed a gap in the market for high-quality restoration services for model trains. What makes this company unique is their attention to detail and commitment to preserving the history and beauty of these classic toys.Services & products
Hornby Train Restorations offers a range of services, including full restoration services for model trains, as well as repairs and refurbishments. Customers can also purchase vintage model trains and accessories from the company's online shop. In addition, the company offers doll restoration services and operates as a toy library, allowing customers to rent and borrow toys for their children to play with.Location
Hornby Train Restorations is located on Solihull Road in Shirley, Solihull, England. The area is known for its quaint shops and cafes, as well as its close proximity to several local parks. The closest public transportation options are the Shirley Train Station (0.3 miles), the Haslucks Green Road Bus Stop (0.2 miles), and the Cranmore Boulevard Bus Stop (0.4 miles).Benefits
Customers should choose Hornby Train Restorations because of the company's dedication to quality and attention to detail. The team of experienced technicians ensures that each model train is restored to its original condition, and customers can trust that their treasured toys are in good hands. In addition, the company's toy library and doll restoration services make it a one-stop-shop for all toy-related needs.Good to know
Customers should be aware that Hornby Train Restorations is a small, family-owned business, and as such, may have limited availability for certain services or products. It is recommended that customers contact the company in advance to discuss their needs and ensure that the company can accommodate them.Reviews
Customers rave about the quality of Hornby Train Restorations' restoration services, noting that their model trains look better than ever before. The company's customer service is also highly praised, with customers noting that the team is knowledgeable, friendly, and passionate about what they do. Overall, customers highly recommend Hornby Train Restorations to anyone looking to restore or purchase vintage model trains.Amenities
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restoration -
repairs
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refinishing
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re-stuffing
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re-stringing
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parking
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customization
FAQ
What types of toys are available in your toy library?
We offer a wide variety of toys in our toy library, including but not limited to dolls, action figures, board games, puzzles, and educational toys. Our collection is constantly updated to ensure that there is something for everyone to enjoy.Can you provide examples of previous restorations you have done?
Yes, we have restored a vast range of toys, including model trains, dolls, and action figures. Our team of experienced professionals takes great pride in their work and ensures that each restoration is done to the highest standard.What is your policy on damaged or lost toys?
We understand that accidents can happen, and we ask that any damaged or lost toys be reported to us as soon as possible. We will assess the damage or loss and determine the appropriate course of action, which may include repair, replacement, or compensation.Do you offer any guarantees or warranties on your restorations?
Yes, we offer a guarantee on all of our restorations. If you are not satisfied with the work that we have done, we will make every effort to rectify the situation to your satisfaction. We take great pride in our work and want our customers to be completely happy with the end result.Reviews
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Lee Searles
Took far to long. But finally got them back, very very hard to get hold of and was spoken at rather than spoken to. Excuses after excuses and I almost though I’d lost some family heirlooms to this so called company. Steer very clear and go elsewhere if I was you. Never again for me.
26-12-2022
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John Camm
26-05-2022
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Glenn George
Ordered a few parts from here to restore a couple scalextric cars. Never received the parts or even heard from them again. They do not answer emails. Plus they post in scalextric groups trying to recommend themselves. Most of us know what they are like now. And ignore their comments. Now in the process of opening a PayPal dispute.
26-05-2021
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Andrew Mackay
Don't mind the cost for a full rebuild, Hornby class 29, £50, but poor communication, if any, and HTR should have explained there was at least a 3 month wait before taking my money. To say I was dissappointed on eventual return is an understatement. The metal clip holding the motor drive gears was off and one gear was in the wrapping! Fortunately I have enough knowledge to fix this and the motor ran superbly thereafter. On placing the loco on the track for a full track test subsequently, I noticed the non motor end was 3mm higher than the motor end. The whole loco was very wobbly too! To obtain better electrical connections, solder is used rather than the original spade clips, but on the trailing bogie, the connection was screwed very neatly to the bogie. All well and good, but nobody checked to see if the new screw actually cleared the chassis, which it didn't! These guys are meant to be experts! Again, 10 minutes with a file to reshape part of the plastic chassis, and clearance now ok, and loco runs beautifully. On looking at other reviews, it is clear the boss at HTR has an unfortunate manner (!) and does not deserve my further custom. I have to say I usually use the excellent Dave Good at Scalespeed who communicates well, and turns round loco repairs in 3 weeks, not 3 months. He fixed 3 of my locos in the time HTR took to do my class 29, for around half the price too, and they worked faultlessly on return as per usual. I only tried HTR because Dave was moving house and couldn't do repairs for a couple of months! Fortunately he is back up and running again. No prizes for guessing where my next repair jobs will go!
26-05-2021
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Jetta Norton
DO NOT USE THIS COMPANY unless you want to wait for over three months for the repair to be carried out - after you had paid in full - and unless you are prepared to put up with the rudeness and arrogance shown to other reviewers, which I experienced when I had the temerity to ask when they might get round to carrying out the work for which I had paid weeks before. I was then harangued at great length as to why I had used a telephone number which apparently was a private family number. "Don't you EVER use this number again!". When I pointed out that this was the number - in fact the only number - on their invoice, did I get an apology? You must be joking! They eventually did the work, so just about merit 1 star. Peter Norton
26-05-2020
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Mike Smith
For all Scalextric & Hornby train repairs.
26-05-2020
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Cal McAuley
If you need spares for retro scalextric cars this is hands down the best company for it. I cant say I mirror peoples opinions on the customer service side of things as they have always been helpful and friendly to me. The max grip tyres they do are great for upping proformance while keeping cars stock, highly recommended
26-05-2020
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Caroline Coombes
Reviewer - David Skinner Phoned this company up to ask where my order was at. Was told to "f*** off and get a refund as my order was so small and worthless to them". This is despite my order being over their minimum order amount. Unfortunately had to explain this to my young son who the parts were for. He wants me to report them to trading standards, which I am currently considering doing. Now going through paypal resolution to get a refund. Absolutely awful company. I only gave them 1 star as I had to give them something in order to write this review. In reality I would give them a minus rating. Just want to warn other innocent people.
26-05-2019
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Stephen Jones
Have delt with this company a couple of times. Good and reliable. Well worth a visit very helpfull and sorted out the problem at a good price.
26-05-2018
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John Diskin
26-05-2016
