Home Telecom Ltd
Home Telecom Ltd is a telecommunications company based in Horsham, England. As experienced telecommunications contractors, they provide a range of services to meet the needs of their clients. Their expertise in the field of telecommunications allows them to deliver high-quality solutions to businesses and individuals alike. Home Telecom Ltd is committed to providing reliable and efficient services to their clients, ensuring that their communication needs are met with the utmost professionalism.
Introduction to Home Telecom Ltd
Home Telecom Ltd is a telecommunications contractor based in Horsham, England. Founded in 1996, the company has been providing quality services to its customers for over two decades. The company's purpose is to provide reliable and efficient telecommunication services to homes and businesses in the local area.Services & Products
Home Telecom Ltd offers a range of services to its customers, including broadband, phone, and TV packages. The company also provides installation and maintenance services for its products. Customers can choose from a variety of packages to suit their needs and budget.Location
Home Telecom Ltd is located in Horsham, a town in West Sussex, England. The area is known for its historic buildings, beautiful parks, and bustling town centre. Customers can expect to find a range of businesses in the area, from boutique shops to national retailers. There are also plenty of restaurants, cafes, and bars, making it a popular destination for locals and visitors alike. The nearest public transportation options are Horsham railway station (0.5 miles), Horsham bus station (0.3 miles), and North Street bus stop (0.1 miles).Benefits
Customers should choose Home Telecom Ltd because of their commitment to providing excellent service at a competitive price. The company has a team of experienced technicians who are dedicated to ensuring that customers receive the best possible service. Home Telecom Ltd also offers flexible packages to suit the needs of their customers.Good to know
Customers should be aware that Home Telecom Ltd only provides services in the local area of Horsham. The company does not offer services outside of this area.Reviews
Customers have praised Home Telecom Ltd for their excellent customer service and reliable products. Many customers have commented on the professionalism of the company's technicians and their willingness to go above and beyond to ensure customer satisfaction. Overall, customers have had a positive experience with Home Telecom Ltd.Amenities
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wi-fi -
phone line
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fiber optic cable
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network router
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modem
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cabling
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installation
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repair
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maintenance
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troubleshooting
FAQ
What types of telecommunications services do you specialize in?
We specialize in a wide range of telecommunications services including installation, maintenance, and repair of telecommunications infrastructure, fiber optic cabling, network design and implementation, and voice and data solutions for businesses of all sizes.Can you provide references from past clients in the telecommunications industry?
Yes, we are happy to provide references from past clients in the telecommunications industry. Our satisfied clients include small businesses, large corporations, and government agencies.What is your approach to project management for telecommunications projects?
Our approach to project management for telecommunications projects is centered around clear communication, attention to detail, and timely execution. We work closely with our clients to understand their unique needs and develop a customized plan that ensures a successful outcome.How do you ensure quality control and safety during telecommunications installation and maintenance?
We take quality control and safety very seriously and have rigorous processes in place to ensure that all installations and maintenance are completed to the highest standards. Our team is highly trained and experienced, and we use the latest equipment and techniques to ensure that every project is completed safely and efficiently.What is your availability for emergency repairs or maintenance outside of regular business hours?
We understand that emergencies can happen at any time, which is why we offer 24/7 availability for emergency repairs and maintenance. Our team is always on call and ready to respond to any urgent needs that may arise.Reviews
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Chris Flower
This company is awful avoid at all costs! I used their Wifi for a year in my old flat we paid for a good mbps speed so that 3 people in our flat could work from home with no issues. Our wifi never went above 20mbps download speed, we had to call up almost at least twice a month to get it reset to boost the signal, we were then told the best way to do this is to upgrade the box to boost the speed which would cost a further £60 to install, needless to say we declined. After our year with the company we called up to cancel the wifi and let them know we were moving they then tried to charge us another £60 to cancel the box and that we might have to pay for the box to be sent back to them. Since then now 2 months on they are still trying to take direct debits for the wifi. They called just now to say "where is our money" and after speaking to 3 different people and telling them that we cancelled 3 months ago they finally agreed and hung up
12-05-2023
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Tamarin Philpott
Worst company ever
05-05-2023
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Alex Rosu
Worst service ever, never got my line installed after a month of waiting, my router didn’t get send to me till after the first appointment ,they lied saying I missed an 2nd appointment when I phoned them before the appointment and after because they didn’t show up, got charged 195£ for this to close the contract. The phone team they just sell the product with out care for the coustumer, not transparent and straight forward at all. WORST CUSTOMER SERVICE EVER EXPERIENCED WHEN THEY ARE AT FAULT!!! DO NOT USE THIS
05-05-2023
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Matty
DO NOT USE! CHARGED US £100 SETUP FEE AND 3 WEEKS LATER STILL NOT INTERNET. CLOSED ON SATURDAYS WHAT COMPANY DOES THAT! ATROCIOUS COMPANY SHOULDN’T BE ALLOWED TO OPEN. HORRIFIC.
05-05-2023
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Kirsty Whaler
The actual worst company I have ever dealt with! An all round awful experience! Internet speeds are awful, customer service is disgusting and the complaints department is so clearly overwhelmed it takes weeks to get back to you with an excuse, always different from the last person’s excuse. They refuse to be accountable for anything are not part of any speed guarantee. I signed up for 12 month contact and they are saying it was 18 months and not trying to charge £280 pounds for a cancellation fee. Avoid like you would avoid the man in a trench coat on the street.
05-05-2023
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Keeley Collier
Great company: - Customer Service good, Prices Unbeatable however the only issue I have is speed is slow and laggy. Only receiving 72 MBPS
28-04-2023
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Albert Bert
What a joke! Contract riddled with strange clauses to exploit their customers. No reply to emails, customer service team is clueless, an absolute joke. Don't use them!
28-04-2023
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david
I was informed my monthly broadband bill of £32.46 would be increased by 8.2% from 1st May 2023 in line with the government RPI increases. I wasn't aware that Home Telecom could increase prices mid contract and that this is included in the terms. Then Home Telecom took £43.03 from my bank account on the 17th of April! I contacted them to enquire why and they had no explanation. My 24 month contract ends in December 2023. I'd prefer to cancel rather than have to pay any additional amount as I believe I should have the right to do so but I was informed I'd have to pay the remaining months in full plus a cancellation fee! I was also offered the option to pay a reduced amount if I agreed to sign up for another 24 months! Offcom is reviewing inflation linked mid-contract price rises and launched an enforcement programme in December 2022. Under their rules if a provider included potential future price rises in the terms of a contract, they had to be set out prominently and transparently at the point of sale. If the customer hadn’t agreed to those terms when signing up – because they hadn’t been made sufficiently prominent and transparent – providers should have notified them of the price increase and offered them a right to exit penalty-free. Any potential mid-contract price increases were not made prominent when I entered my agreement with Home Telecom and I will be reporting my experience to Offcom.
26-04-2023
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Monika
The worst company I've ever dealt with. They offered me broadband, couldn't install and never did but 4 months later send me invoice. This is not company but JOKE.
26-04-2023
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Кадзуо Ямамото
Worst company ever. What a disgrace to Horsham. Completely a scam. Very expensive fee and slow internet speed. Charge me £42 a month with about 50mbps. All the high rating reviews from Trustpilot are either bots or false!
26-04-2023
