Home Lights Direct
Home Lights Direct is a company based in Birmingham, England that specializes in providing high-quality lighting fixtures and equipment. They also offer services related to agriculture and building and construction. Additionally, they are known for being reliable hay suppliers. Home Lights Direct is committed to providing exceptional customer service and ensuring customer satisfaction.
Introduction to Home Lights Direct
Home Lights Direct is a company based in Birmingham, England that specializes in providing high-quality lighting fixtures and equipment. The company has been in business for several years and has established a reputation for being a reliable and trustworthy supplier of lighting products. What makes this company unique is their focus on catering to the needs of not only the general public but also to those in the agriculture and building and construction industries.Services & Products
Home Lights Direct offers a wide range of services and products including lighting fixtures and equipment for residential and commercial spaces. They also provide hay suppliers with the necessary lighting equipment for their agriculture needs. Their products are of high quality and are sourced from reputable suppliers to ensure customer satisfaction.Location
Located on Bannerley Rd, Garrett's Green in Birmingham, Home Lights Direct is situated in an area that is bustling with commercial activity. In the vicinity, customers can expect to find a variety of businesses including retail stores, restaurants, and service providers. The area is well-connected with public transportation options, with the closest bus stops being the 97 Bus Stop (0.1 miles), the 11A Bus Stop (0.2 miles), and the 11C Bus Stop (0.2 miles).Benefits
Customers should choose Home Lights Direct because of their commitment to providing high-quality products and services. The company has a team of experts who are knowledgeable about the products they provide and are always willing to offer advice and guidance to customers. They also offer competitive prices, making them an affordable option for those looking to purchase lighting fixtures and equipment.Good to Know
Customers should be aware that Home Lights Direct has a strict return policy and that items cannot be returned or exchanged after 30 days of purchase. They also have limited stock of certain products, so customers are encouraged to make their purchases as soon as possible.Reviews
Customers have praised Home Lights Direct for their excellent customer service and high-quality products. Many have commented on the company's willingness to go the extra mile to ensure customer satisfaction. Overall, Home Lights Direct has received positive reviews from customers who have been happy with their purchases.FAQ
What types of hay do you offer?
We offer a variety of hay types including Timothy, Orchard, and Alfalfa.Do you offer delivery services?
Yes, we offer delivery services to our customers.How do you ensure the quality of your hay?
We ensure the quality of our hay by carefully selecting our suppliers and conducting rigorous quality control checks. We also make sure that our hay is stored in a dry, clean, and well-ventilated area.What is your warranty policy for your products?
We offer a satisfaction guarantee for all of our hay products. If you are not satisfied with your purchase, please contact us and we will work to resolve the issue.Can you provide references from other clients who have used your services in the past?
Yes, we can provide references from other clients who have used our services in the past. Please contact us and we will be happy to provide you with this information.Reviews
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Luke M
Great customer service when I called to tell them that my parcel had been lost it wasn't a problem and sent out my replacement which arrived in 24 hours.
26-05-2022
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denise smith
I am pleased with the products I have received quick service
26-05-2022
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michelle wild
Beautiful products unfortunately let down my terrible customer service. Waited a month for delivery of my order (I appreciate the Covid-19 situation has led to delays but a month has stretched my patience - especially given no updates from them in the meantime or any indication the order would be delayed to this extent). The light arrived eventually with a damaged glass pane - 2 weeks later I haven't recieved a replacement or an indication of when it will arrive. Customer service staff are in the wrong vocation as they couldn't care less. My advice would be to find an alternative outlet with which to place your custom.
26-05-2021
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Paul Meyers
Awful customer service. Order took over 2 weeks to arrive and staff were rude and unhelpful when I contacted them. Avoid.
26-05-2021
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Mia Evans
Beautiful lights, great price, quickly delivered- will definitely use again and would recommend!
26-05-2021
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Daniel Lawrence
Great lights absolute bargain, good communication saved a fortune so cant grumble,
26-05-2021
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Debbie Galley
Such an awful company avoid! First placed an order on the 10th June, recieved no confirmation of whether item has been sent out had to contact them myself for this information. Was then given tracking details on 24th June for it to remain "with the courier out for delivery today" for a further 2 weeks. Emailed Home Lights Direct for them to reply that they are "investigating", contacted courier myself who confirmed on that same day that they lost the parcel. Sent company screen shot of the reply from courier asked for refund and ended up having to open an dispute via PayPal. I obviously understand that these are difficult times and from your telephone voice mail that you have furloughed staff but your clearly still getting orders and alot of frustrated customers so surely if you aren't equipped with being able to provide customer service then surely you should temporarily close?
26-05-2021
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Maisie Williams
I appreciate that ordering products from online shops during the Covid-19 situation may lead to longer delivery times, and delayed responses, however I have made multiple attempts to get answers to questions via the advised email address about a purchase and how to return unwanted items; and despite the answerphone message stating that a member of the team would respond I have yet to hear anything. This is not helpful and not good customer service. There are other small electrical companies online who are still managing to communicate and process returns efficiently. So far not impressed although the lights were good value for money.
26-05-2021
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Peter Benning
Excellent company to deal with. I ordered two ceiling lights and they came within two days. Having fitted one I decided that the second would not be suitable for the room intended so I returned it for a refund; postage was my responsibility. When I checked my CC statement I had been refunded for the two lights not just the one I returned. I rang the company to tell them and was thanked for my honesty but told that they would leave the refund as it was. I will certainly use this company again and highly recommend it to anyone.
26-05-2020
