Home Instead UK
Home Instead UK is a leading provider of home care services in England. They offer a range of home health care services to help seniors and their families live independently and comfortably in their own homes. With a focus on compassionate care, Home Instead UK is committed to providing the highest quality healthcare and medicine services to their clients.
Introduction to Home Instead UK
Home Instead UK is a company that provides home care services to seniors and adults who need assistance with daily living activities. The company was founded in 1994 in the United States and has since expanded to over 1,200 offices in 14 countries, including the UK. Home Instead UK is unique in its approach to caregiving, which focuses on building relationships between caregivers and clients, allowing for personalized care that meets the unique needs of each individual.Services & products
Home Instead UK offers a range of home health care services, including personal care, meal preparation, medication reminders, transportation, and companionship. They also provide specialized care for individuals with Alzheimer's disease and other forms of dementia. Customers can choose from a variety of care options, including hourly care, overnight care, and 24-hour care.Location
Home Instead UK is located in Warrington, England, at the Walnut Tree Business Centre on Northwich Road in Lower Stretton. The area is primarily residential, with a mix of small businesses and services. Customers can expect to find restaurants, shops, and cafes in the surrounding neighborhoods. The closest public transportation options are the Stockton Heath bus stop, which is 2.5 miles away, the Warrington Bank Quay train station, which is 5 miles away, and the Warrington Central train station, which is 5.5 miles away.Benefits
Home Instead UK stands out from other companies in the home health care industry because of their unique approach to caregiving. They prioritize building relationships with clients and providing personalized care that meets their individual needs. Their caregivers are highly trained and undergo extensive background checks to ensure that they are qualified to provide care. Home Instead UK also offers flexible care options that can be tailored to fit each client's schedule and budget.Good to know
Customers should be aware that Home Instead UK only provides non-medical home care services, meaning that their caregivers are not licensed to provide medical care. Clients who require medical care may need to hire a separate medical professional in addition to a Home Instead UK caregiver.Reviews
Customers have praised Home Instead UK for their compassionate and professional caregiving services. They appreciate the personalized care that their caregivers provide and the relationships that they build with both clients and their families. Clients also appreciate the flexibility of Home Instead UK's care options, which allow them to receive care on their own terms.FAQ
What specific services do you offer for home care?
We offer a range of home care services including personal care, companionship, meal preparation, medication reminders, and light housekeeping. Our services are tailored to the specific needs of each client.Are your caregivers licensed and trained?
Yes, all of our caregivers are licensed, insured, and trained. We only hire caregivers who have a passion for providing high-quality care and who meet our strict standards for professionalism and reliability.What is your pricing and payment structure?
Our pricing varies depending on the specific services required and the amount of time needed. We offer a free consultation to assess the client's needs and provide a customized care plan with a detailed breakdown of costs. We offer flexible payment options, including hourly, daily, and weekly rates.How do you ensure client privacy and confidentiality?
We take our clients' privacy and confidentiality very seriously. All of our caregivers sign a confidentiality agreement and are required to follow strict protocols to ensure that our clients' personal information is kept secure. We also have strict data protection policies in place and ensure that all of our staff receive regular training on privacy and confidentiality.Reviews
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Steve Ahmed
The worst company to work for or deal with unprofessional and no empathy
28-02-2023
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Rajneet Thind
They First called me to come for training after the interview and cut my DBS payment 65 pound and after 1 day and a half training finished told me we have no job this time for you sorry for that and they also did not back my DBS payment. When i email head office regarding and they also reply me we cannot do anything that and reply franchise take your interview they resolve your problem Do not go to anyone for an interview. They started the business to collect money through DBS.
28-01-2023
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Susi F.
(Translated by Google) My grandmother is cared for here, because we unfortunately don't have enough time ourselves, we contacted the nursing service. Everything worked out great, the lady answered the phone very quickly the first time we contacted her and was very friendly. The nearest branch is close to our house, so we went straight to the office to find out more. There are plenty of parking spaces outside and good public transport connections. Now back to care, the employees speak German, English and Russian. That's really great. Also, you are very caring and patient as well as always friendly. We are very happy with our choice. (Original) Meine Oma wird hier betreut, da wir selbst leider nicht genügend Zeit haben, haben wir uns bei dem Pflegedienst gemeldet. Hat alles super geklappt die Dame ist bei dem ersten Kontakt sehr schnell ans Telefon und war sehr freundlich. Die nächste Filiale ist nah an unserem Haus so das wir zum Informieren direkt ins Büro sind. Draußen hat es viele Parkplätze und auch so eine gute Anbindung mit dem ÖV. Nun zurück zu Pflege die Mitarbeiter sprechen Deutsch, English und Russisch. Das ist wirklich super. Außerdem sind Sie sehr fürsorglich und geduldig sowie immer freundlich. Wir sind sehr zufrieden mit unserer Wahl.
28-11-2022
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David Warner
28-09-2022
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Phil Kerr
The care given to my 92 year old mother was on the whole good, kind & caring. We had one incident with a carer who refused to wear PPE because "god was looking after her" but otherwise the basic care was ok. We used the Sutton Coldfield branch/franchise. I would not recommend this company due to the way they treated us when it came to terminating our relationship, as my mother was having to move to a care home full time. It became clear that all they care about is the money.. after spending tens of thousands of pounds with them over a six year period they withdrew over £2000 from my mothers account - (DD so we could not stop) they only provided 3 hours of care during the final month. My mother had 1-2 visits per day depending on her health, we had planned for this to increase to 3 visits a day but she never returned home to do so. They based all of the 'notice' payment on a level of care that we never actually used. The carers had also been assigned to other clients and so i gather this notice was just pocketed as extra profit to the owner. Emails of complaint have largely been ignored or fobbed off with 'we can't discuss your mother's case with you due to gdpr' which is rubbish considering they had been sending me the invoices each month for years. My criticism is directed totally towards the owner of this business who takes a view that as they are not going to get any further business from this client they may as well screw them for all they can at the end of the contract. Very disappointing.
28-06-2022
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angela wells
absolutely awful. don't go near them - well the stevenage bunch used to be fine before pandemic but now they get lots of different carers ( something to do with a new rota ) when patients need a regular person and advertise that they give one designated carer but we had too many in and out so thought it unsafe -so have gone elsewhere for care now- also half of the carers spend all the time on their phone as they cant seem to fill the hour and don't interact with the patient of they don't have to they seem to have high turnover of staff. I cannot NOT recommend this bunch of cowboys highly enough. our new company is so much better so do shop around if you want decent care for your loved one and don't believe the commission review as that was a while ago and it has all changed there now since they got that.
28-05-2021
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Hazel Wilson
Your care is excellent but it would be so much more reassuring if you provided proper ppe equipment for our carers. they visit many hpmes and haveno real protection for themselves or their clients. please do something quickly.
28-05-2020
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Sean Brannan
28-05-2017
