Home Emergency Assist | Home Emergency Cover & Insurance
Home Emergency Assist is a leading provider of home emergency cover and insurance. Based in Poole, England, the company offers comprehensive coverage for a variety of home emergencies. Their team of experts is dedicated to providing top-notch service and support to their clients. Home Emergency Assist is one of the most trusted home insurance agencies in the United Kingdom, offering peace of mind to homeowners across the country.
Introduction to Home Emergency Assist Home Emergency Cover & Insurance
Home Emergency Assist is an insurance agency that provides emergency cover and insurance to homeowners. The company was established in 2010 and has since been offering its services to people in need of home insurance. What makes Home Emergency Assist unique is its focus on providing immediate assistance to customers during emergencies. The company is dedicated to helping homeowners in the UK get through difficult situations, such as plumbing or electrical issues, by providing fast and reliable assistance.Services & products
Home Emergency Assist provides a variety of services to its customers. The company offers a range of insurance policies that cover emergencies such as boiler breakdown, plumbing, electrical, and pest infestations. Customers can also choose from different levels of cover, depending on their specific requirements. Home Emergency Assist ensures that its customers are protected during emergencies, providing them with peace of mind.Location
Home Emergency Assist is located in Poole, England. The area around the company is primarily made up of commercial buildings and businesses. Customers can expect to find a range of shops, restaurants, and cafes in the area, as well as other types of businesses. The company is easily accessible by public transportation. The three closest public transportation options include the Poole Bus Station (0.7 miles), Poole Train Station (1.7 miles), and the Parkstone Train Station (1.8 miles).Benefits
Home Emergency Assist stands out from other home insurance agencies because of its fast and reliable assistance during emergencies. The company provides its customers with peace of mind, knowing that they are protected during unexpected events. Homeowners can trust that Home Emergency Assist will be there to help them during difficult times, ensuring that the damage is minimized and repairs are made as quickly as possible.Good to know
Customers should be aware that Home Emergency Assist is a specialist home insurance agency that focuses on providing emergency cover and insurance. The company's policies are designed to cover emergencies that are not typically covered by standard home insurance policies. Additionally, customers should be aware of the specific terms and conditions of their policies, as coverage can vary depending on the level of cover they choose.Reviews
Customers have praised Home Emergency Assist for its fast and reliable assistance during emergencies. Many customers have stated that they feel more secure knowing that they are protected by Home Emergency Assist's policies. Overall, customers have had positive experiences with the company and have recommended it to others.FAQ
What types of coverage options do you offer for home insurance?
We offer a range of coverage options for home insurance, including protection for your home and belongings, liability coverage, and coverage for additional living expenses in the event that you are temporarily displaced from your home.Can you provide a quote for my specific home and needs?
Yes, we can provide a personalized quote for your home and needs. Our team will work with you to assess your unique situation and provide a quote that meets your coverage needs.What is the process for filing a claim and how long does it typically take to receive payment?
To file a claim, simply contact our claims department and provide the necessary information. Our team will guide you through the process and work to resolve your claim as quickly and efficiently as possible. The timeline for receiving payment will vary depending on the specifics of your claim.How does your company handle rate increases and renewals?
We strive to provide competitive rates for our customers and work to keep rate increases to a minimum. When it comes time for renewal, we will assess your policy and make any necessary adjustments to ensure that you have the coverage you need at a fair price.Do you offer any discounts on home insurance, such as for bundling with other policies or for having safety features in my home?
Yes, we offer a variety of discounts on home insurance, including discounts for bundling with other policies and for having safety features in your home such as smoke detectors or a security system. Contact us to learn more about our available discounts.Reviews
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david purver
21-05-2023
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peter hucklesby
Very helpful and easy to renew Sydney very helpful on the phone call that I received to renew policy
12-05-2023
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Mary Husband
12-05-2023
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Amanda Henderson
Although it takes a while to get things done, when they are done, they are done very well! My tumble dryer stopped getting hot, 2 engineers visits to deem it unfix able because it was the gas system, they don’t do gas, it was in use for less than a year! But the company paid me out for the cost of the machine, so that I could buy a replacement. Next my washer broke down, also less than a year in use, it needed a new motor! But despite giving all the details to the company an engineer had to come out and check that I had given them the correct code, not Home Emergency Assist fault but I ended up being without a washer for over 4 weeks waiting for engineers! Now all fixed. Good company but because you are dealing with an insurance firm rather than the engineers directly it takes longer but it’s much cheaper, so swings and roundabouts!
28-04-2023
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Nicky Pearce
Four times they have been out, and twice closed the claim prematurely. Their plumbers can't see leaks right in front of them. I found it myself with my builder who removed the floor. They wanted me to rip floors up everywhere to find the leak. Now left with pipes capped off, and no heating, and they've closed the claim again. Absolute Joke. I have taken 4 days off in total from my work with my patients to be around for them to come and fix the problems. I will be taking this further, as my neighbour's ceiling is ruined because they've taken nearly a month to Capp this off!!!
26-04-2023
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carol jones
Awful company if I could minus stars I would. I made a simple claim plumber came out said cant fix til go ahead from company so was left another 3days. I e mailed complaint was told someone get in touch they never did. Tried couple months later to claim again on phone for 4 hours no reply so paid someone myself to come do job. I had full cover with this company wish I not wasted my money never again
26-04-2023
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Lisa Edwards
What a absolute joke of a company!! I bought this cover for emergencies! My down stairs loo is blocked and I'm dissabled so only use the downstairs loo, but because I have 3 toilets in the house, the other 2 are upstairs I cannot use this!!! What a absolute joke....stay away....
26-04-2023
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Richard Paige
Very disappointing. Leak of the water pipe to the property. I have been passed from "pillar to post" - given about 12 different telephone numbers to call. Eventually managed to speak to somebody and an engineer was arranged. They sent a plumber (for internal leaks). Spoke to someone who then said that no-one else could be sent until the plumber had reported back. Now being told that because it is external it is not an "emergency" and I need to speak to a different team, but no-one seems to know who. No further forwards. Advice: use HomeServe,
26-04-2023
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nicholas taylor
Absolutely shocking service, if I could give a 0 I would. Might be cheap and there's a reason for that, they have every excuse in the book to not do a repair. I thought it was to fix break downs of my heating system, had a radiator that stopped working, was told they only cover whole boiler/ heating systems. Check their terms with a a careful eye, because if you do you will realise, you are paying to receive nothing service wise. A massive red flag, they don't let anyone post on their social media pages. And the only good reviews are from people who have bought the policy, not from people who have tried using it.
26-04-2023
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Michael Goodacre
I dealt with Zoe in customer service who was outstandingly helpful . I give her 10 stars for the assistance she gave me - thanks so much Zoe 👍🤗
26-04-2023
