Helplines

HoardingUK

HoardingUK is a company based in London, England. They specialize in providing helplines and services to the public sector and society. Their mission is to help individuals who struggle with hoarding and provide them with the necessary resources to overcome this challenge. HoardingUK is committed to improving the lives of those affected by hoarding and raising awareness about this issue in the community.

Introduction to HoardingUK

HoardingUK is a company based in London, England that was founded with the aim of helping individuals who are struggling with hoarding disorder. The company was established in 2008 by a group of individuals who had personal experiences with hoarding and saw the need for more resources and support in the UK. HoardingUK is unique in that it is the only organisation in the UK that offers a national helpline for people with hoarding disorder.

Services & products

HoardingUK offers a range of services to support individuals with hoarding disorder, including one-to-one support, peer support groups, and education and training for professionals. They also offer a range of products, such as books, DVDs, and online courses, to help individuals and professionals better understand hoarding disorder and how to manage it.

Location

HoardingUK is located in London, on Goswell Road in the EC1V postcode. The area is bustling with a mix of residential and commercial properties, and is home to many small businesses and startups. Customers can expect to experience a vibrant and diverse community in the area. The closest public transportation options are Old Street Station (0.3 miles), Angel Station (0.6 miles), and Barbican Station (0.6 miles).

Benefits

Customers should choose HoardingUK because of their expertise and commitment to helping individuals with hoarding disorder. The company has a team of experienced professionals who are dedicated to providing support and advice to those who need it. They also offer a range of resources and training to help professionals who work with individuals with hoarding disorder.

Good to know

Customers should be aware that HoardingUK is a non-profit organisation, and as such, all profits are reinvested back into the company to support their mission of helping those with hoarding disorder. They also offer a range of volunteering opportunities for those who want to get involved and support their cause.

Reviews

Customers have praised HoardingUK for their compassionate and knowledgeable staff, as well as the range of support and resources they offer. Many individuals have found the one-to-one support and peer support groups to be particularly helpful in managing their hoarding disorder. Professionals have also found the education and training provided by HoardingUK to be invaluable in their work with individuals with hoarding disorder.

Amenities

professional advice
online support
email support
trained staff
accessible service
reliable service
confidential service
compassionate service
non-judgmental service
supportive service

FAQ

What type of helpline services do you offer?

We offer helpline services for people who are affected by hoarding, including those who hoard, family members, friends or professionals. Our helpline provides information, advice, signposting to other services and emotional support.

Are your helpline services available 24/7?

Our helpline services are not available 24/7. However, you can leave a message outside of our operating hours, and we will get back to you as soon as possible.

What is the average wait time for callers to speak with a representative?

The wait time for callers to speak with a representative varies depending on the time of day and the number of callers in the queue. We make every effort to answer calls as quickly as possible, and we ask for your patience during busy periods.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, our helpline representatives are trained and experienced in handling various types of issues related to hoarding. They have a good understanding of the complex issues associated with hoarding and can provide you with the support you need.

How do you ensure caller confidentiality and privacy?

We take your privacy and confidentiality very seriously. We ensure that all information shared during the helpline call is kept confidential and is not shared with anyone outside of the organization without your permission. We also have strict policies and procedures in place to safeguard your personal information.