HM Passport Office
HM Passport Office is a government agency located in London, England. They specialize in providing visa and passport services to the public. In addition, they offer training and coaching centers, as well as helplines for those in need of assistance. The office also provides machinery and equipment for mailing and shipping purposes. They are dedicated to serving the public sector and society, and offer job and education opportunities in the IT and financial services industries.
Introduction to HM Passport Office
HM Passport Office is a UK government agency responsible for issuing passports to British citizens. The company has a long history, dating back to the 19th century, when it was known as the Passport Office. In 2006, it became a part of the Home Office, and in 2013, it was renamed HM Passport Office. What makes this company unique is its role in ensuring the security and integrity of British passports, as well as its commitment to providing excellent customer service.Services & Products
HM Passport Office offers a range of services to British citizens, including passport applications, renewals, and replacements. Customers can also request expedited processing for an additional fee. Additionally, the company provides a passport checking service for those who want to ensure their application is correct before submitting it.Location
Located in Pimlico, London, HM Passport Office is in a bustling area with a mix of businesses, including coaching centers, training centers, and technology parks. The area is easily accessible by public transportation, with the closest options being Victoria Station (0.6 miles), Pimlico Underground Station (0.3 miles), and Vauxhall Station (0.7 miles).Benefits
Customers should choose HM Passport Office for its reputation for excellent customer service, its commitment to security and integrity in the passport application process, and its reliable and efficient processing times.Good to know
Customers should be aware that HM Passport Office is a government agency and therefore may have longer processing times than private companies. It is also important to ensure all application materials are correct before submitting them to avoid delays in processing.Reviews
Customers have praised HM Passport Office for its helpful and friendly staff, efficient processing times, and clear communication throughout the application process. However, some have noted long wait times for appointments and processing delays during peak travel seasons.Amenities
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on-board restroom -
online booking
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parking
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wheelchair accessibility
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meeting room
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notary public
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document shredding
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passport services
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wi-fi
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credit card payment
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appointment booking
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online services
FAQ
Can I make an appointment or do I need to come during specific hours?
Yes, appointments can be made with HM Passport Office. This can be done online or by phone. It is recommended to make an appointment to ensure prompt service.Do you offer expedited services for customers who need their passport in a hurry?
Yes, HM Passport Office offers a fast track service for customers who need their passport urgently. This service is available for an additional fee and can be requested when making an appointment.How does your office ensure transparency and accountability in its operations?
HM Passport Office operates under strict guidelines and regulations set by the UK government. Our operations are regularly monitored and audited to ensure compliance. Additionally, we have a customer feedback system in place to address any concerns or complaints.Are your helpline representatives trained and experienced in handling various types of issues?
Yes, our helpline representatives undergo extensive training to ensure they are able to provide accurate and helpful information to customers. They are equipped to handle a variety of issues related to passports and visas.How can I stay informed about upcoming city meetings and events?
HM Passport Office is not involved in city meetings and events. However, you can stay informed by checking the city government's website or social media pages. Local newspapers and community bulletin boards may also have information on upcoming events.Reviews
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Zoe Healy
Absolutely awful experience , my partner applied for his passport over two months ago due to him loosing it , we go on holiday next week, we have called every single day and have been told different things by different people who do not have a CLUE we aren't getting anywhere, we even spoke with managers who gave us false information about how they can get it sorted before next Thursday and we can't. I have never experienced something quite like it absolutely disgraceful, we have lost over £1300 as we cannot get a refund.. I will absolutely be taking this further. I am devastated. Extremely unprofessional and just a mess.
25-05-2023
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Tiffany Neunie
I am having issues with applying for a new passport for my son along with an application for myself for a name change. I was transferred through to Winifred from the processing team and she was absolutely fantastic. She took down all of the information of when my documents were sent and was able to link the 2 applications to push things along. Although the issue hasn’t been sorted she was just so pleasant and she made me feel that she really done her best to try to help. She has impeccable customer service skills and I hope she gets recognition for it!
26-04-2023
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Tobie Burn
Absolutely dyer
26-04-2023
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Lauren
No empathy, understanding or general politeness. Don’t know the answer to 90% of your questions and hardly give you a resolution, just pass you on to endless people who continue the cycle or say will get someone to ‘call you back’.
26-04-2023
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Magali White
Thank you for delivery of my passport. Your service was prompt and efficient. I received it just as you said it will come.
26-04-2023
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Mathan Kumar
This passport office is closed now. They have moved to E16 1DR It’s impossible to get an appointment online. If you have a twitter account search for UK Fast Track & Premium Passport Appointments, follow them. You have to select push notification option. Every time there are appointments available you will get notification and you can click on it, go in the Q and select appointments. It had worked for me. We drove to London Passport office, Liverpool passport office but they didn’t let us in without appointments. To everyone who is on Strike: There are billions of people without drinking water or a warm meal a day!
26-04-2023
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Damian Phillips
I am still being given no answers in relation to contacting embassies in London under the Freedom Of Information Act ! I would like to leave the UK! After having my degree ruined and been given no answers ! This has gone on long enough! All my ideas have appeared on the internet & I feel I am responsible for making someone extremely wealthy and am now on Universal Credit! I will be a success ? At least I have my fitness ! !
26-04-2023
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Kelly Chilvers
Shocking process!!! Its the 21st century. Ring for emergency appointment , lucky enough to get one, then someone from a different department has to ring you back to take payment and by that time someone else on line has taken that appointment!!!
26-04-2023
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Jack Harper
The service provided has been absolutely shocking, my girlfriend and I are due to travel at the end of April and she applied for a new passport at the beginning of March/end of February to get this sorted with time to spare. The passport was delivered to the wrong address (not her fault) and since then she has been jumping through hoops for WEEKS trying to get a response, only ever being told she will be referred, then that she will be referred from the person she was referred to ad infinitum. There has been no concrete progress made in resolving the mistake HMPO have caused, it was even found out that nearly two weeks after she initially logged this issue not a single email had been sent about it by them, essentially keeping her on the back burner the whole time. The general attitude to her case and effort made to help her has been absolutely abysmal, nothing but empty promises and frankly worthless words of consolation. “I’m very sorry to hear this has happened, that must be so frustrating, I’ll make a note on your file so that my colleagues know you’re frustrated by this.” About as much good as a screen door on a submarine. If you ever at all need to get your passport updated I’d advise doing it a year in advance, the state that this branch of government is in should ensure you get it at least a week before you need it. I hope they get whatever they’re striking for if it helps them pull their thumb out and actually be of service for once.
26-04-2023
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Anne Gifford
I got through to a real person within a few minutes. She was very helpful and answered my query without a problem.
26-04-2023
