HM Passport Office, Durham [Appointments only]
HM Passport Office in Durham is a public sector organization that provides passport services to the residents of Durham and surrounding areas. The office operates on an appointments-only basis and is located on Freeman's Place. As a part of the UK Passport Office, HM Passport Office is committed to providing efficient and secure passport services to the public. The office plays a crucial role in ensuring the smooth functioning of the society by facilitating travel and identity verification through its services.
Introduction to HM Passport Office, Durham [Appointments only]
HM Passport Office in Durham is a public sector company that provides passport services to UK residents. The company has been established to ensure the safety and security of UK citizens while traveling abroad. HM Passport Office is unique because it operates on an appointment-only basis, which ensures that customers receive individualized attention and personalized service. The company has a long history of providing outstanding service, and it is committed to upholding its reputation for excellence.Services & Products
HM Passport Office in Durham offers a wide range of passport-related services, including renewals, first-time applications, and replacements. The company also provides expedited services for customers who need their passports quickly. In addition, HM Passport Office offers a variety of travel-related products, such as travel insurance and traveler's checks.Location
HM Passport Office is located in Durham, a historic city in North East England. The area around the office is bustling with a variety of businesses, including shops, restaurants, and cafes. Customers can expect to experience a friendly and welcoming atmosphere in the area. The three closest public transportation options to HM Passport Office are Durham Bus Station (0.5 miles), Durham Train Station (0.7 miles), and Durham Park and Ride (1.3 miles).Benefits
Customers should choose HM Passport Office in Durham because of the company's commitment to providing exceptional service. The appointment-only system ensures that each customer receives individualized attention, and the staff is highly trained and knowledgeable. In addition, HM Passport Office offers expedited services for customers who need their passports quickly.Good to Know
Customers should be aware that HM Passport Office in Durham operates on an appointment-only basis, and they should schedule an appointment before visiting the office. Customers should also bring all necessary documentation with them to ensure a smooth and efficient process.Reviews
Customers have praised HM Passport Office in Durham for its efficient and friendly service. Reviewers have noted that the staff is knowledgeable and helpful, and that the appointment-only system ensures a quick and easy process. Overall, customers have been satisfied with their experiences at HM Passport Office in Durham.Amenities
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appointment booking
FAQ
What documentation do I need to bring in order to get a passport?
To get a passport, you will need to bring your completed application form, two identical photos, your previous passport (if you have one), and supporting documents that prove your identity and citizenship. These supporting documents can include your birth certificate, driver's license, or government-issued ID.Are there any additional fees I should be aware of besides the cost of the passport itself?
In addition to the cost of the passport, there may be additional fees depending on the type of service you require. For example, if you need to expedite your passport, there will be an additional fee for that service. It's important to check the HM Passport Office website or speak with a representative to understand the full cost of your passport application.Can I make an appointment or do I need to come during specific hours?
At HM Passport Office in Durham, appointments are required in order to apply for a passport. You can schedule an appointment online or by phone. It's important to arrive on time for your appointment and bring all necessary documents.How long does it typically take to receive a new passport?
The processing time for a new passport can vary depending on a number of factors, including the type of service you request and the time of year. Standard processing time is usually around 3 weeks, but it may take longer during peak travel seasons.Do you offer expedited services for customers who need their passport in a hurry?
Yes, we offer expedited services for customers who need their passport in a hurry. The processing time for expedited services is usually around 1 week. However, there is an additional fee for expedited services, so it's important to factor that into your budget when applying for a passport.Reviews
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Aaron Hughes
Just scammers! I live abroad and needed to renew my son's passport, they had issues with my countersignatures and decided the best way to contact me was via mail (mail takes a month to get here since Brexit). They asked for a new countersignature and asked me to fill in a form for UK residents only despite the fact I live abroad. I sent a new countersignature back to them via mail as they wanted it via mail it also takes a month to go back to the UK. They eventually send me an email saying my countersignature is too difficult to check despite being acceptable under their rules and they asked if I could get my son's teacher to do it to which I replied I wasn't able to. They then passed the application on to someone else because this person didn't want to do the work, they withdrew the passport application and said we can accept your countersignature but you need to pay us again and fill in more forms again. I put in a complaint to which they didn't reply. I waited 2 months and put in another complaint to which they replied that the passport application was withdrawn because there was no contact and try to blame me for their mistake!!! Can't believe I let them scam me for £75!! Thankfully my son has dual nationality, his other passport took 2 weeks from sending the forms in to receiving it at a cost of about £6.50 (yes less than 10% of the British passport cost). I'm eligible for an Irish passport so I'm getting my first Irish passport now (about £40 cheaper than British) so I don't need to deal with this passport office again and eventually due to the cheaper costs I will get my money back that way.
21-05-2023
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Margaret Milligan
Total appalling the lack of care and support from this service. Live in Auzz Waited 8and a half months for my passport to come through. Only to discover they have the wrong date of birth on my passport. Was told to sent quickest way possible for them to fix the mistake costing additional $230. Then to be told they have a a back log and not sure when the mail will be opened. Even thought this was the instructions given to me by them for them to fix the mistake as I Booked a holiday for my 50th birthday meeting friends and family to join to to celebrate. Zero care factor no one apparently can help when you call they don’t have managers or supervisor you can be transferred to. They won’t send a email admitting responsibility for their mistake they might not have it printed and returned to me even though they had 3 full weeks to do so. So I Loss out on celebrating my 50th with my family and friends on holiday they will all be on holiday without me because of their mistake. I also loss $8500 because someone can’t take the time to reprint the passport and send it back. They have all the information that is required to do so tracking number person who receive the parcel. Old passport PEX number passport with the mistake letter to support the documents new passport application. How can this not be fixed and returned when this was their mistake to begin with. 100% dissatisfied it’s a joke especially when they have plenty of time to fix their mistake. The one star is a mistake they should have minus stars
21-05-2023
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Donna Flood
Fantastic staff going above and beyond to help , so pleasant and polite thank you to each and everyone of you .
21-05-2023
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Loren Vasey
(Caitlin) Customer advisor really supporting and encouraging, very considerate of insuring the caller gets the exact advice and support they need. Very lovely girl we need more like caitlin in the world especially regarding customer service, she delivered very nicely.
14-05-2023
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Peter French
Quick and easy
07-05-2023
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Jamie Thomas
07-05-2023
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gail johnson
Although I understand it’s a difficult time for the staff just now I must say, excellent service with regards to my fast track application. Appointment on time, even though we had to travel a couple of hours. Staff very thorough and helpful and appointment itself only took about 15 mins. Was told to expect my new one by 11 may but it arrived less than 48hrs after my visit. Extremely happy with the result. Thank you to all involved.
07-05-2023
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Gary Glover
Office opens at 8:30am, phones still saying they are out of hours at 8:50am. Promises every time I do speak to someone that I will receive a call within 2 weeks. It's now been 8 weeks and still no call.
07-05-2023
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em
applied for passport and sent documents in january at the start. they received my documents a week later and approved my application. i heard nothing back from them till march saying if i didn’t send my documents over in the next 5 days my application would be cancelled and not be refunded. i called and waited on hold for about 40 minutes for them to tell me that i had the wrong birth certificate and they had failed to notify me in almost 2 months. then i had to buy and wait for a new birth certificate to come and then pay to post it off. again. they received my documents then it was approved again. then i had a passport interview date set. they rescheduled my interview without even telling me and only told me at the time my new interview was meant to be via phone call asking if i could do it right then and there. this was no issue however the lack of communication from a government agency is absolutely shocking. anyway, had my interview it went fine then two days later i get an email saying my photo was rejected saying it doesn’t look recent. this photo was taken in January and i believe passports last 10 years so what is 3 months going to do? so then i had to pay for even more photos to be taken and sent off costing me more money. this then got approved and i am expecting to receive my passport in the next two weeks. this passport office needs a complete system overhaul and new staff put in place as they are clearly incompetent and should not be working for the government when peoples travel is at stake. it has cost me over £100 now in postage and re taking photos for this and i am still yet to receive it.
28-04-2023
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Lia Weli
28-04-2023
