Highgate Veterinary Clinic
Highgate Veterinary Clinic is a trusted provider of emergency veterinarian services in London, England. Their team of experienced veterinarians is dedicated to providing the highest quality of care for pets in need of medical attention. With a focus on healthcare and medicine, Highgate Veterinary Clinic is committed to ensuring the health and well-being of all animals in their care. Whether it's a routine check-up or an urgent medical situation, pet owners can rely on Highgate Veterinary Clinic for compassionate and professional service.
Introduction to Highgate Veterinary Clinic
Highgate Veterinary Clinic has been serving pets and their owners in London, England for over 50 years. The clinic strives to provide the best possible care to all pets, including emergency veterinarian services. What makes this clinic unique is their team of highly experienced veterinarians who are dedicated to providing compassionate care to all pets.Services & products
Highgate Veterinary Clinic offers a wide range of services including wellness exams, vaccinations, surgeries, and dental care for pets. They also sell a variety of pet products such as food, treats, and grooming supplies.Location
Highgate Veterinary Clinic is located in the heart of London, in the bustling area of Pond Square. The area offers a mix of residential and commercial properties, with many local shops and restaurants nearby. Public transportation options include the Highgate tube station, which is just a 5-minute walk away, as well as several bus stops in the area.Benefits
Customers should choose Highgate Veterinary Clinic for their pet's healthcare needs because of their experienced and compassionate team of veterinarians, as well as their dedication to providing the best possible care to all pets. The clinic also offers emergency veterinarian services, which can be a lifesaver in critical situations.Good to know
Customers should be aware that appointments are required for all services, and the clinic may not be able to accommodate walk-ins. Additionally, the clinic may have different hours on holidays and weekends, so it is important to check their website or call ahead before visiting.Reviews
Customers have praised Highgate Veterinary Clinic for their knowledgeable and caring staff, as well as their excellent service and attention to detail. Many have mentioned that they feel their pets are in good hands at this clinic, and would recommend it to others in need of veterinary care.FAQ
What are your hours of operation for emergency veterinary services?
Our emergency veterinary services are available 24/7, every day of the year. This means that if your pet requires urgent medical attention, we are always here to help.How experienced are your veterinarians in treating specific conditions or breeds?
Our veterinarians have a wide range of experience in treating various conditions and breeds of pets. They have undergone extensive training and are committed to providing the best possible care for your pet.What is your pricing structure for routine checkups and emergency services?
Our pricing structure varies depending on the specific service or treatment required. We strive to provide affordable and competitive pricing while maintaining the highest standards of care.Do you offer any preventive care plans or packages for regular services?
Yes, we offer a range of preventive care plans and packages to help keep your pet healthy and happy. These plans include regular checkups, vaccinations, and other preventive measures to help catch and address potential health issues early on.How are emergency fees calculated and what payment options are available?
Emergency fees are calculated based on the specific services and treatments required for your pet's condition. We offer a variety of payment options, including credit cards, cash, and pet insurance. Our team can work with you to determine the best payment plan for your needs.Reviews
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Sophie White
Extraordinary service I experienced with my husband, we couldn’t be more grateful for how thorough Jennie was, the receptionists were very welcoming too.
26-04-2023
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Jake Williams
My cat was traumatised from an accident that happened on Tuesday. I registered at Highgate vet and they dealt with it swiftly. The nurse I believe to be called Wendy took care of her in terms of calming her down and gave lots of information which I haven’t experienced in other vets. Jennie and Matt really have built a strong cohort here!
26-04-2023
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James Hutchins
Can’t thank the team at Highgate enough, you’re all gems! Thank you.
26-04-2023
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Natalie S
I brought my dog yesterday for a consultation with Dr Jennie and I can’t thank her enough for how attentive and caring she was. She gave a clear and concise explanation for all my queries and follow up for the after care. It’s refreshing to have a vet that truly cares about its clients. Thank you and I highly recommend.
26-04-2023
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Duncan Pickstock
Lots of reviews have been left by long standing customers of Highgate Vets when it was owned by Alan, before the present owners bought it as a going concern and inherited all the good will Alan had built up over his many years as a local vet. People trusted him and knew if he said your pet needed something then you knew it did. Lots of people have described how this bond of trust has been broken and the reservoir of good will built up by Alan is now bone dry and pet-owners realise they are being used as a cash cow by the present incumbents. There is no need for me to add to that. It is their competence that I would like to question using the awful experience we had with our dog as an example. Below is a list of events as they unfolded. Thursday 12th. Had a tooth removed. We were given Meloxaid as a pain killer. Berry reacted badly to it over the weekend, began vomiting and having diarrhoea. We called the vet on Monday morning and were given an appointment at the end of the day. At 4.15 the vet said she was pleased with Berry’s progress and she gave her an injection to stop the vomiting and gave Emma medicine to stop the diarrhoea but that evening Berry wouldn’t eat and she started becoming very unwell. She no longer vomited but was confused and distressed and was having watery-jets of red diarrhoea at increasing frequency. Every 15 minutes or so by the morning. We were up all night emailing the vet as Berry’s condition worsened and were waiting for them at the clinic when they opened. They took her in for the day and hospitalised her. They said there was no organ damage and the only problem was the Hemorrhagic gastritis. They called Emma toward the end of the day and said Berry was ready for home at 4.45. They said Berry was responding well but hadn’t eaten but maybe that was because she wasn’t at home. When Emma arrived to collect her she was horrified to see Berry could hardly walk and seemed withdrawn and listless. Emma left with a bag of pills and instructions about how and when to give them. All the medicine had to be taken in food even though Berry couldn’t eat or drink. They never once mentioned infection, sepsis or organ failure. Emma asked ‘What is the prognosis?’ ‘Good’ the vet said. ‘Is her stomach going to be damaged?’ Emma asked. ‘No’ they said. They left a list of various states [ ie sick more than 3 times, call emergency/ begins eating and drinking, book an appointment for the following Friday, no eating then come back in the morning] I arrived home from work at 7.30 and Berry had already soiled the floor and was still refusing to eat or drink. There was bloody discharge coming from her bottom and she started foaming at the mouth, her eyes rolled back and she had very troubled breathing.. That is when we went to the emergency vet who immediately said the thing that most concerned her was infection. She was so worried about Berry’s condition that she didn’t think she would make it through the night. Thankfully she did because of the amazing vet at the hospital. Her subsequent blood test showed she had leucopaenia [ low white blood cells ], hypoglycaemia, haemoconcentration [increased red blood cells], severe dehydration/ hypovolaemia and secondary septic shock. Just to repeat. This is 3 hours after Highgate Vets had discharged her after a day’s critical care saying ‘We are pleased with her progress’ So just to summarise, Highagte Vets knew on Tuesday morning that Berry's had intestinal haemorrhaging but didn't think that her deteriorating condition had anything to do with blood poisoning. she was with them for 8.5 hours in critical care but when she was discharged she was severely dehydrated with very low white blood cells and raised red blood cells which should both flag up 'infection' but no, they were 'pleased with her progress' even though she could barely walk. Mine isn't an isolated incident. Talking to dog walkers on The Heath every day I hear lots of horror stories of incompetence and know people are leaving in droves. Find another vet for your pet's sake.
26-04-2023
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Ozzy ozzy
Used to be good and professional when Alan used to run the place on high road with the lovely, polite, respectfull asian woman at reception. Since new place, careless service. All they want is money for everything and they don't even tell yoi the cost for anything you see it on the bill/invoice. I asked question to receptionist on the phone who accused me of being aggressive and wanted to end call. I asked a serious question and she laughed at my question. Once confronted on why she was laughing she wanted to end the call. Owner matt took worker side without considering to reach out to seek what the issue was, rather sent me mail to say I'm not a customer anymore. Not a problem happy to spend money elsewhere which will take care of my pet rather rob me for consulation. Educate your rude, rubbish 'receptionist' to be more professional. This place is absolute rubbish! As mentions below about threatening or abusive behaviour there is absolute none of it. I confronted and asked for proof the oso called owner matt couldn't answer me and shut the phone to my face like a 4 year old kid. This place is absolute joke. I'd rather go to RSPCA than give these nonsense people my hard earned cash!
26-03-2023
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Gia
There should be no stars. It's all about the money, money, money! This is no longer our lovely Alans' veterinary practice. This woman apparently brought the business from Alan. Sadly, she does not have Alans' ethos, Alan was a pillar in the community, and I don't think this woman is! When I came in with my dog, the vet was in the reception, and she completely ignored me, as did her receptionist. They also wanted to charge me around 60.00 to ask a single question. The question was, how much would it cost to sedate my dog to have her nails clipped?! I pointed out that Alan would have come out to reception and given a polite and friendly estimate... I complained, and I received an email about their overheads and costs and needing to make a profit. Alan was lovely. This woman is not. We went to the RVC Beaumont Sainsbury Animal Hospital, where everyone was lovely. We left and have heard other locals have to. Lastly, there was no miscommunication, as the comment says below. They put the email about needing to make a profit and overheads in writing.
26-03-2023
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simon ekrelius
I love the professional staff at this clinic and my cat had the best surgery possible yday and great teeth cleaning. Highly recommend Highgate Vet.
26-03-2023
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Nicola Ditter
Very clean and lovely vet practice. Front of house and all the staff are alway super helpful and accommodating. Wouldn't go anywhere else!
26-02-2023
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Shirley Chen
Highly recommend!! We have been seeing both Dr Steph and Dr Jennie for a skin issue with one of our cats and both have been incredibly friendly, professional, and patient. They're very gentle with their cats but thorough with their investigations, and have been more than happy to answer the 101 questions we have despite their no doubt busy schedules. The front desk staff have always also been incredibly friendly and helpful, and very responsive to emails. Can't recommend this clinic enough!
26-02-2023
