HGEM

Introduction to HGEM

HGEM is a UK-based company that was founded in 2003. The company focuses on providing customer experience management solutions for the hospitality industry, particularly for restaurants, bars, pubs, and brasseries. HGEM's unique selling point is their use of technology to provide real-time feedback from customers, which enables businesses to improve their service quality.

Services & products

HGEM offers a range of services, including customer feedback solutions, mystery guest assessments, and training programs for staff. Customers can purchase these services individually or as a package, depending on their needs. HGEM also provides software solutions that enable businesses to manage their customer feedback and track their performance over time.

Location

HGEM is located in Kings Court, Parsonage Ln, Bath BA1 1ER, United Kingdom. The area is known for its historic architecture and cultural attractions, as well as its thriving hospitality industry. Customers can expect to find a variety of restaurants, bars, and pubs in the area, catering to different tastes and budgets. The closest public transportation options are Bath Spa train station (0.4 miles), Bath bus station (0.5 miles), and Oldfield Park train station (2.1 miles).

Benefits

Customers should choose HGEM because of their commitment to improving customer experience in the hospitality industry. HGEM's solutions enable businesses to identify areas for improvement and make changes in real-time, which ultimately leads to better service quality and customer satisfaction. Additionally, HGEM's use of technology makes their solutions more efficient and cost-effective than traditional methods.

Good to know

Customers should be aware that HGEM's solutions are designed specifically for the hospitality industry, and may not be suitable for businesses in other industries. Additionally, HGEM's software solutions require some technical expertise to set up and use effectively, so businesses may need to invest in additional training or support.

Reviews

HGEM has received positive reviews from customers, who appreciate their innovative approach to customer experience management. Customers particularly like the real-time feedback and insights provided by HGEM's solutions, which enable businesses to make immediate improvements. Some customers have also noted that HGEM's solutions are more affordable and user-friendly than other options on the market.