Hetherington Group Practice
Hetherington Group Practice is a healthcare provider located in London, England. They specialize in family practice physicians and general practitioners, offering a wide range of healthcare and medicine services. Their team of medical professionals is dedicated to providing the highest quality care to their patients.
Introduction to Hetherington Group Practice
Hetherington Group Practice is a family practice physician and general practitioner clinic located in London, England. With a history of providing top-quality healthcare services to the community, this clinic is dedicated to ensuring the well-being of its patients. What sets this company apart is their commitment to personalized care and attention to detail.Services & products
Hetherington Group Practice offers a wide range of healthcare services, including routine check-ups, vaccinations, health screenings, and treatment for illnesses and injuries. Patients can also receive personalized care plans for managing chronic conditions such as diabetes and high blood pressure. Additionally, the clinic offers travel health consultations and advice for individuals planning to travel abroad.Location
Located in the heart of London, Hetherington Group Practice is situated in a bustling area with plenty of shops, restaurants, and other businesses. Patients can expect to experience the vibrant energy of the city while receiving top-quality healthcare services. The clinic is conveniently located near public transportation options, including the Clapham Common Tube Station (0.4 miles), the Wandsworth Road Overground Station (0.6 miles), and the Clapham High Street Overground Station (0.8 miles).Benefits
Customers should choose Hetherington Group Practice because of their commitment to personalized care and attention to detail. The clinic's team of experienced healthcare professionals is dedicated to ensuring that each patient receives the highest quality of care possible. Patients can expect to receive individualized treatment plans tailored to their specific needs and concerns. Additionally, the clinic offers flexible scheduling and same-day appointments for urgent medical needs.Good to know
Customers should be aware that Hetherington Group Practice is committed to providing a safe and healthy environment for all patients. The clinic follows strict infection control protocols and has implemented additional safety measures in response to the COVID-19 pandemic. Patients are encouraged to wear masks and practice social distancing while in the clinic.Reviews
Customers have praised Hetherington Group Practice for their friendly and knowledgeable staff, as well as their commitment to personalized care. Patients have reported feeling listened to and cared for during their appointments, and appreciate the clinic's attention to detail. Overall, the clinic has received high marks for their quality of care and dedication to patient well-being.FAQ
What specific services does your Family Practice offer?
We offer a range of services including preventative care, chronic disease management, women's health, pediatric care, and minor procedures.What is the experience and qualification of the physicians?
Our physicians are highly qualified and experienced general practitioners who are registered with the General Medical Council. They have completed extensive medical training and are committed to providing high-quality care to our patients.What insurances do you accept?
We accept a wide range of insurances, including Bupa, AXA PPP, Aviva, Cigna, Vitality, WPA, and Simplyhealth. Please check with your insurance provider to confirm coverage and any out-of-pocket costs.What is the process for scheduling an appointment?
To schedule an appointment, you can call our office during business hours or use our online booking system. We offer same-day appointments for urgent issues and strive to accommodate our patients' schedules as much as possible.What is the protocol for after-hours emergencies?
If you have an after-hours emergency, please call 111 for medical advice or 999 for emergency services. If you need to contact our practice outside of regular business hours, please leave a message on our answering machine and we will return your call as soon as possible.Reviews
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Yaw Antwi-Yeboah
It does not matter how wonderful the GP’s are if you can’t get any appointment.
19-05-2023
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Lucas Jones
Getting an appointment feels impossible, you have to call a millisecond after they answer or every appointment is gone. Better off signing up elsewhere because you'll never be seen otherwise.
12-05-2023
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Revelation 14
they are Very supportive the staff are good helpful getting appointments very easy
26-03-2023
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Ben
GPs have been great, but the front of the house leaves little to be desired. Let down countless times with referrals/paperwork, disappointing.
26-02-2023
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NIA DAVIES
I’ve moved a lot so had a lot of GP’s but Hetherington is the best I’ve been to. So easy to get an appointment and prescriptions etc. All thr Dr’s have been helpful so far, particularly Dr Hemingway
26-02-2023
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Laura Mitchison
This is the best GP surgery I've ever been too in London. They have been really good to me and my family. The GP called me up a few times after a bereavement, just to see how I was. Fairly easy to get a phone appointment, and they listen to you. The nurses are amazing and even bandaged a deep second degree burn while other GPS would make you wait 12 hours in A&E, putting strain on emergency services. I think it's hard to get an appointment face-to-face anywhere nowadays and the practice does really try.
26-01-2023
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Giles Duffy
Per the previous reviews, if you can get in contact with a GP they are excellent. The main problem with Hetherington is actually getting an appointment. A same day appointment can only be booked between 8am and 10am which obviously does not work for many. I called again today at 8:10am (admittedly between Christmas and New Year when they only had two GPs on duty, but I had been in pain since Christmas Day and not been able to secure an appointment yesterday) and there were still no appointments available, however this is not unusual outside of the holiday season. You cannot book an appointment with a GP in the future to discuss less urgent health concerns you may have - only same day appointments (if you are very lucky). The online e-consult system is a joke and definitely not fit for purpose, as has been mentioned several times in previous reviews. The surgery's records still have not been digitised and made available online therefore my hospital consultant is unable to check my medical records when he needs to. Prescriptions are now only electronic that take at least two working days, which is fine for a repeat prescription but not for a one-off prescription when you are in pain and needing/wanting to start your treatment as soon as possible to relieve the pain. The GPs are excellent but they are massively let down by the administrative team in this practice. The management of this practice need to perform a thorough review of their administrative processes and overhaul them so patients' care is prioritised. It appears that the current situation places patients secondary to the surgery's administration. As a result, and for all the reasons detailed above, in the new year I will have to seek a practice that operates in the 21st century where they put the patient first.
26-01-2023
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Libby
Nightmare booking system. The doctors I’ve dealt with have been generally excellent (hence three stars not one) but the booking system is a joke. It’s impossible to book an appointment ahead of time and instead you have to call at 8am for a same day appointment or use a terribly complicated e-consult system. It’s a real shame because the doctors themselves are great, but the booking system is terrible.
26-11-2022
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Joey A
Worst practice I ever been with I travel a lot and lived in few places around the world. Hetherington group is awful. The worst When you need your mads. Forget about it. Like blood pressure. For example. I have called few times. The rude lady basically say to wait a week to just speak to someone. I am like. Ok but I am out of mads. And I will need it. It’s can be risky going with out it. Or any other mads They don’t care. I been a with them for over a year. I never got to meet my GP. They never picked up calls when you need. They send you a link. Talk to the hand basically. Stay away. This place is not good
26-10-2022
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O S
worst website to book an appointment and extremely unfriendly staff, who you seem to bother more than getting help from them... outrageous behavior
26-08-2022
