HETAS
HETAS is a company based in Tewkesbury, England that specializes in stove building and gas log supply. They are a trusted name in the building and construction industry, providing quality products and services to their clients.
Introduction to HETAS
HETAS is a UK-based company that was established in 2001. The company's primary goal is to promote the safe and efficient use of stoves and other solid fuel appliances. They are a not-for-profit organization and have become a leading authority in the industry. HETAS is unique in that they offer a range of services to stove builders, manufacturers, and retailers, as well as homeowners who are looking to install or maintain their solid fuel appliances.Services & Products
HETAS provides a variety of services to their customers, including training and certification for stove installers and chimney sweeps. They also offer product approval for manufacturers and retailers, which ensures that their products meet safety and efficiency standards. Additionally, HETAS provides technical support to those in the industry, and they have a consumer helpline for homeowners who have questions about their solid fuel appliances.Location
HETAS is located in Tewkesbury, England, on the Newtown Trading Estate. This area is home to a variety of businesses, including manufacturing companies, warehouses, and distribution centers. Visitors to the area can expect a bustling industrial atmosphere. The nearest public transportation options include the Tewkesbury Bus Station (1.3 miles away), Ashchurch for Tewkesbury Train Station (2.1 miles away), and the Cheltenham Spa Train Station (8.6 miles away).Benefits
Customers should choose HETAS because they are a trusted authority in the industry. They have a team of experts who are dedicated to promoting the safe and efficient use of solid fuel appliances. HETAS offers a range of services to both industry professionals and homeowners, and they are committed to providing the highest level of customer service.Good to Know
Customers should be aware that HETAS is a not-for-profit organization. This means that any profits made by the company are reinvested back into the industry to promote safety and efficiency. Additionally, HETAS is not affiliated with any particular stove or appliance manufacturer, so customers can trust that their recommendations are unbiased.Reviews
Customers have praised HETAS for their excellent customer service and technical support. Many have also commented on the high level of expertise that the company provides. Overall, customers feel that HETAS is a trustworthy and reliable authority in the industry.FAQ
What types of gas logs do you offer and what are the differences between them?
We offer a range of gas logs including vented, ventless, natural gas, and propane gas logs. Vented gas logs require a chimney or vent system to function properly and mimic the appearance of a real wood fire. Ventless gas logs do not require a chimney or vent system and are designed for high heat efficiency. Natural gas logs are designed to be used with a natural gas line and propane gas logs are designed to be used with a propane tank. The choice between these options depends on your preferences and the setup of your home.Can you provide installation services for the gas logs you sell?
Yes, we offer installation services for the gas logs we sell. Our professional installers are trained to safely and efficiently install gas logs in your home. We recommend using our installation services to ensure that your gas logs are installed correctly and function properly.What types of stoves do you build?
We build a variety of stoves including wood burning stoves, multi-fuel stoves, gas stoves, and electric stoves. Our stoves come in a range of styles and designs to fit any home decor.What materials do you use for stove-building?
We use high-quality materials such as cast iron and steel for stove-building. These materials are durable and long-lasting, ensuring that your stove will provide warmth and comfort for many years.Do you offer any maintenance or repair services for the stoves you build?
Yes, we offer maintenance and repair services for the stoves we build. Regular maintenance can help prolong the life of your stove and ensure that it functions properly. In the event of a malfunction or damage, our professional technicians can provide repair services to get your stove back to working order.Reviews
-
Ian Hall
First class support. I found the customer support team responsive, helpful and knowledgeable; more than willing to go the extra mile to ensure customer satisfaction and bring issues to a satisfactory resolution.
05-05-2023
-
Mark Bignell
Excellent customer service, professional and responsive. Extremely helpful and courteous.
26-04-2023
-
B Price
Roxy was a great help when my stove installer appeared to forget to notify HETAS of my installation. I simply forwarded her a copy of my original 'pink slip' from the installer and she was able to use the details on this to complete the necessary registration. Excellent and efficient service which saved me from having to chase my installer.
26-04-2023
-
Veronica Turner
Communication and support has been excellent
26-04-2023
-
William Harrison
Great advice and service provided by Roxy - thank you!
26-04-2023
-
Melanie Naylor
Great advice and quick service provided by Roxy - thank you!
26-04-2023
-
Eve Brooks
Very fast resolution and great communication. Thanks
26-04-2023
-
Jackie Latham
Excellent service; very responsive and extremely helpful. Thank you!
26-04-2023
-
Velorose Limited
Angela was delightful, helpful, and efficient - took no time at all to resolve our issue; thanks
26-04-2023
-
Karen Dixon
Roxy at HETAS was very efficient and helpful. My enquiry was dealt with extremely quickly which really helped as part of our house sale. Their website is also easy to navigate. I had a very good experience with using this company.
26-04-2023
