Hertz - Manchester Airport

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Reviews

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  Dominic White

  Worst hiring experience ever! I'd provided my flight details and my flight was late, I arrived to the hotel to find the rental office was shut, no information left. I had to stay at the hotel and the next morning (after queuing for more than 45 minutes) was told that the category of my car wasn't available so I needed to pay more. I refused and was ultimately given a van which turned out to have a faulty wiring to the handbrake and was in need of a service. I rent cars on a regular basis due to travel and will never use Hertz again.

  19-05-2023
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  Cory T

  No signage, not even the airport shuttle driver knows where the location is.

  19-05-2023
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  Pat Ger

  Total scam artists. Didn’t mention that tax was not included in the price stated for super cover. Good job on being con artists

  28-04-2023
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  Brandy Smith

  The car was dirty, smudges all over the windshield to the point I had to wash it again in order to see. No one walked around the car before I left and there were dings in the car and so e paint missing on one side. The receptionist was decent but could have had a better personality.

  26-04-2023
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  Roel Hubben

  I just can't fault these guys! Super helpful and friendly staff, great selection of cars ( I can recommend a Polestar 2) at very competitive prices. Yes, they moved further away from the airport now, which does take a little longer than the other options available. But in return you get super friendly staff, which are super helpful all the way. The selection of cars, is great as well, which are all very low mileage. At least the 4 I rented over the past 2 months. (I can recommend a Polestar 2, which comes with free Shell charging) The other thing, which is a great plus for me, is the hassle free open and honest return. The shuttle service to and from the terminals is also pretty decent. Nice modern van with plenty of space and a friendly driver which also stops at the train station. Keep up the good work!

  26-04-2023
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  Richard Kenny

  The car was expensive, old, smelled of cigarettes and sweat, stained seats on the front and in the back and had more scratches and dents on it than a taxi in Rio. Simply one of the worst Hertz branches in the UK, customer service and customer loyalty are close to non-existent. I have been a member of the Hertz gold club for 12 years and a President Circle member for 10. None of this customer loyalty matters, and they are happy to put you in a car that closely resembles a banger race entry that cats and dogs have lived in for about 20 years. When you complain you are met with a blank stare from the staff and management that make excuses for their inadequacy and bad management as opposed to taking it on the chin and resolving your issue. Dreadful dreadful dreadful branch….might be cheaper than most but you will pay in the long run.

  26-03-2023
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  Lazarina Ilieva

  Obduday you side...make sure that every one can get there

  26-03-2023
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  Tim McLean

  Appalling experience last night and it seems that Hertz drop the ball frequently these days. I am a Five Star Member and Hertz Gold. After an interminable wait for the shuttle bus I was second in to the Rental Car village at Manchester. In front of the the Hertz counter were two large banners instructing gold members to go directly to the carpark and pick up their cars. So, fool that I was, I did what I was told and went out to the carpark to find screens switched off an no-one there. When I got back there was a massive queue and I was at the back of it. First person in queue took a full 15 minutes and there were five more. I protested to the sole person at the counter and she just told me she was on her own. So I walked across to the Avis counter and rented a car in minutes. The queue at Hertz was still there when I left. Thanks to Hertz, I almost missed the kick off at Anfield and only made it by literally running across Stanley Park in the pitch dark.

  26-03-2023
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  sissi Kracher

  (Translated by Google) Hello folks, we have had very bad experiences. Flew with Lufthansa from Frankfurt Main to Manchester and together with the flight ticket (via the Lufthansa app) rented/reserved a rental car from the Hertz Airportvillage Manchester car rental company. When we got there, there was a lot of trouble because neither our EC cards nor our daughter's Visa card (19) were accepted!!!! Paying cash was supposedly just as impossible!!! We stood there bag and baggage in the car rental (it's quite a way from the airport, you have to take a shuttle bus to get there) and we didn't get a car. Had to go further to Middlesbrough and couldn't get any further. There was also no car available from the other providers on site, since only and exclusively ONLY Visa card and American Express... are accepted! It was pure horror!!!! Nobody felt responsible for us and we were literally stranded there! The only and last option was to hire a TAXI for a whopping £440 to take us back and forth to Middlesbrough!!! By the way, we were able to pay for the taxi with our EC card without any problems, it went smoothly. Unbelievable and NEVER again!!!!!! (Original) Hallo Leute, wir haben ganz schlechte Erfahrungen gemacht. Sind mit Lufthansa von Frankfurt Main nach Manchester geflogen und haben zusammen mit dem Flugticket (Über die Lufthansa-App) einen Mietwagen bei der Autovermietung Hertz Airportvillage Manchester gemietet/reserviert. Als wir dort ankamen gab es einen riesigen Ärger, weil weder unsere EC-Karten, noch die Visa Karte unserer Tochter (19) akzeptiert wurden!!!! Bar zahlen war angeblich ebenso unmöglich!!! Wir standen da mit Sack und Pack in der Autovermietung (liegt ein ganzes Stück weg vom Flughafen, man muss mit einem Shuttlebus hinfahren) und bekamen keinen Wagen. Mussten noch weiter nach Middlesbrough und kamen nicht mehr weiter. Auch bei den anderen Anbietern vor Ort war kein Wagen zu bekommen , da nur und ausschließlich NUR Visa Karte und American Express... akzeptiert werden! Es war der reinste Horror!!!! Keiner fühlte sich für uns zuständig und wir sind da wortwörtlich gestrandet! Einzige und letzte Möglichkeit war ein TAXI für sage und schreibe 440 Pfund zu mieten um uns nach Middlesbrough zu bringen hin- und zurück!!! Das Taxi konnten wir übrigens ohne Mühe mit unserer EC-Karte bezahlen, das ging reibungslos. Nicht zu fassen und NIE wieder!!!!!!

  26-02-2023
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  Richard de Vries

  Reseved car type unavailable, even though parking lot was completely full. Only options were at a surcharge. Staff was extremely uninterested, while frequently coughing and sneezing in our direction. It became very clear why Hertz was the only car rental without a qeue, what a mess!

  26-02-2023