Herts Carpets
Herts Carpets is a furniture and interior design company located in Harpenden, England. They specialize in providing high-quality bedroom furniture and have established themselves as one of the leading bedroom furniture stores in the area. With a focus on customer satisfaction, Herts Carpets offers a wide range of furniture options to suit any style and budget. Their team of experienced designers is dedicated to helping clients create the perfect space for their needs. Whether you're looking for a complete bedroom makeover or just a few new pieces, Herts Carpets has everything you need to transform your space.
Introduction to Herts Carpets
Herts Carpets is a family-owned business that has been providing quality carpets and flooring to the residents of Harpenden, England for over 20 years. The company takes pride in its commitment to providing excellent customer service and high-quality products at affordable prices. What sets Herts Carpets apart from other bedroom furniture stores is their attention to detail and personalized service. They understand that every customer has unique needs and preferences, and they strive to exceed their expectations.Services & Products
Herts Carpets offers a wide range of flooring options, including carpets, vinyl, laminate, and wood. They also provide bespoke rugs and stair runners to enhance the beauty of your home. In addition to their flooring services, they also offer interior design consultations to help customers create the perfect space for their needs.Location
Herts Carpets is located on Piggottshill Lane, which is a quiet residential area in Harpenden. The area is known for its beautiful homes and gardens, as well as its proximity to the countryside. There are several other small businesses in the area, including a bakery and a florist. The nearest public transportation options are the Harpenden train station, which is 1.5 miles away, and the bus stop on Crabtree Lane, which is a 10-minute walk.Benefits
Customers should choose Herts Carpets because of their commitment to quality and customer service. They offer a wide range of flooring options to suit every budget and style, and their team of experts is always available to provide guidance and support. Additionally, their interior design consultations can help customers create a cohesive and beautiful space.Good to Know
Customers should be aware that Herts Carpets is closed on Sundays and Bank Holidays.Reviews
Customers have raved about the excellent service and quality products they received from Herts Carpets. Many have praised the team for their attention to detail and willingness to go above and beyond to ensure customer satisfaction. Overall, customers have had a positive experience and would recommend Herts Carpets to others.Amenities
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delivery -
in-store pickup
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free design consultation
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online shopping
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warranty
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gift cards
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free returns
FAQ
What types of bedroom furniture do you offer?
We offer a wide range of bedroom furniture including beds, dressers, nightstands, wardrobes, and more.Do you provide custom bedroom furniture options?
Yes, we do offer custom bedroom furniture options. Our team can work with you to design and create a piece of furniture that meets your specific needs and style preferences.What materials are used to make your bedroom furniture?
We use high-quality materials to make our bedroom furniture, including solid wood, metal, glass, and more. Each piece is carefully crafted to ensure durability and longevity.What is the typical delivery timeframe for bedroom furniture orders?
Our typical delivery timeframe for bedroom furniture orders is 2-3 weeks. However, this may vary depending on the specific item and your location. Our team will provide you with an estimated delivery date when you place your order.Do you offer a warranty or guarantee on your bedroom furniture products?
Yes, we offer a warranty or guarantee on all of our bedroom furniture products. The length and coverage of the warranty may vary depending on the specific item. Our team will provide you with more information about the warranty when you place your order.Reviews
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George Bevan
Really disappointing experience with these guys. Chris was very helpful in finding a carpet for us which was low on stock, and then getting fitters in to do this. The trouble came when I highlighted one of the joins had not been done to standard. Chris agreed and then said someone would be out soon to re-do the join....then nothing. Have called several times and have been ignored. Such a shame because the rest of the work until this point was good, but they have been very unprofessional. Will not be using again.
21-05-2023
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Emma Hancock
Have always used Herts carpets and am always satisfied Jason is so helpful and will do his best for you lovely company highly recommend
28-04-2023
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Justin Harpin
Update25.03.2023 Finally a call from Jason, blaming poor fitters for our issue not being resolved. Promised a call next day to arrange a fitter to come and look at the problem. And AGAIN NO CALL!!! This is beyond ridiculous Update 23.03.2023 Another promised appointment, another let down 19.03.2023 - several cancellations we did eventually get our carpets fitted, however after calling with a complaint that our stair runner has not been fitted correctly we have been ignored and let down. If you use this company cross your fingers a follow up is not required. Worst customer service I have ever experienced. We are still waiting after 4 weeks and two promised visits and now Jason or the shop will not take our calls.
28-03-2023
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Anna
Avoid using this company! We had new carpet fitted with them on two separate occasions. When the first carpet was fitted, newly painted walls were ruined with dirty hand prints and blood. For our second fitting, we arranged a date and time for the fitters to come and they never arrived. We had to call relentlessly to get a response from anyone. In the end someone came to fit the carpet the following day at 8pm at night after chasing the issue multiple times. When they attempted to fit the carpet they discovered it hadn’t been stored properly and it was mouldy so had to be taken away. We were really frustrated and disappointed by this as we had already paid over £1000 for the fitting of our carpets. Again we had to chase to arrange for them to bring new carpet to refit. The worst part of the whole experience was that nobody apologised at any point for this appalling customer service. I never leave bad reviews (especially for small, local businesses), but felt like it was needed here to warn people that some of the reviews on Google do not reflect what current customer service is like.
28-03-2023
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skt00
Jason at Herts carpets was very helpful in supplying carpet samples and advice on the carpet I had in mind. Fitting was within 2 weeks and Chris communicated well to inform me of a date for fitting. Scott was an excellent carpet fitter and very pleasant and professional. The carpets are amazing and just what I was looking for. Thank you.
28-02-2023
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karen Belcourt
28-02-2023
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Herts SEO
Great carpets and service throughout! Highly recommended.
28-01-2023
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Vari Wileman
Very pleased with new stair carpet, great service and very reasonable. Highly recommend.
28-01-2023
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Emma Burrows
Sent cowboy fitters. Sanded my door inside (everything was covered in dust) in the process chipped my living room door twice as well as my kitchen door. New blind I have installed were bent Never answered my messages. Spent £800 with no form of compensation Then to be ignored by Jason who everyone rates? No thank you won't be coming back
28-01-2023
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johanna perrin
GO TO 1to1 FLOORING INSTEAD! They have real customer service Let down! That how we feel. We paid almost £10k for a quote big order from herts carpet. One of the main reasons why we picked them is because they also flexibility. Nothing seemed to be an issue. We discussed during the quotation process that a new wardrobe will be fitted in the master and that they will come back after to finish the project to fit the carpet around it and that it was easy and not a problem at all. Clearly it was all a sales tactic. I made the mistake to pay them in full trusting their words. Well I have been chasing them for a week now to get my carpet fitted as promised. My phone calls are being ignored, my calls not returned and when finally we managed to get a hold of them they booked us in.... in the end the fitter did it turn up and I waited 1hr and 30mins, chased twice and since no update... Conclusion: you are just an invoice to them! Don't trust what they tell you and if you agree on a part of the project that has not been completed don't paid them. Retain a % of the fee. They are cowboys and they will never come back. Disgusting practices. I will never order from them. Go to 1to1 flooring instead. Those guys hold their end of the bargain and understand that a happy customer is a returning customer who will refer you to other customers
28-11-2022
