Herts Careline
Herts Careline is a company based in Letchworth Garden City, England that specializes in Assisted Living Facilities and Healthcare & Medicine. They are committed to providing high-quality care and support to their clients. Herts Careline is dedicated to improving the lives of those they serve and ensuring their well-being.
Introduction to Herts Careline
Herts Careline is a leading provider of Assisted Living Facilities in the United Kingdom. Founded in 1985, the company has been providing quality care for over 35 years. What makes Herts Careline unique is their commitment to providing individualized and compassionate care to each resident. They strive to create a warm and welcoming environment for all residents to feel at home.Services & Products
Herts Careline offers a range of services including 24-hour care, medication management, personal hygiene assistance, meal preparation, and social activities. They also provide specialized care for residents with dementia and other memory-related illnesses. Their team of experienced and qualified staff is dedicated to providing exceptional care to each resident.Location
Herts Careline is located in the heart of Letchworth Garden City, England. The area is known for its peaceful and picturesque surroundings. The city is home to a variety of businesses, including restaurants, cafes, and shops. The city is easily accessible by public transportation, with the closest bus stop just a 2-minute walk away. The nearest train station is Letchworth Garden City Station, which is a 10-minute drive from the facility.Benefits
Customers should choose Herts Careline because of their commitment to providing personalized care to each resident. The staff at Herts Careline is highly qualified and experienced in providing quality care to residents. The facility is also equipped with state-of-the-art technology to ensure the safety and well-being of each resident.Good to Know
Customers should be aware that Herts Careline is a private pay facility and does not accept Medicaid or Medicare. However, they do offer payment plans and assistance with financial planning for those who need it.Reviews
Customers have consistently praised Herts Careline for their excellent care and attention to detail. Residents and their families have noted the warm and welcoming environment and the individualized care provided by the staff. Overall, Herts Careline is highly recommended for their exceptional care and dedication to their residents.FAQ
What level of care do you provide for residents?
We provide a range of care options to meet the individual needs and preferences of our residents. This includes assisted living, memory care, and skilled nursing care. Our team works closely with residents and their families to develop personalized care plans that prioritize their comfort, safety, and wellbeing.What is the staff-to-resident ratio at your facility?
We maintain high staffing levels to ensure that our residents receive the attention and care they need. Our staff-to-resident ratio varies depending on the level of care required, but we always aim to provide a sufficient number of trained professionals to meet our residents' needs.How are residents' medical needs addressed and managed?
We have a team of licensed nurses and healthcare professionals who are responsible for managing our residents' medical needs. This includes administering medications, monitoring vital signs, and coordinating with physicians and other healthcare providers as needed. We also offer on-site therapy and rehabilitation services to help residents recover from illnesses or injuries.Are there any additional fees or charges beyond the monthly rate?
We strive to be transparent about our fees and charges, and we do not charge any hidden or unexpected costs. Our monthly rate covers the cost of accommodations, meals, and basic care services. Additional services, such as transportation or personal care assistance, may incur additional fees, but these are always discussed with residents and their families in advance.How are family members or loved ones involved in the care of residents?
We believe that family involvement is an essential part of the care process, and we encourage family members and loved ones to be involved in their loved one's care as much as possible. We keep families informed of their loved one's health status and care plan, and we welcome family visits and participation in activities and events. We also offer support services and resources for families to help them navigate the care process and stay connected with their loved ones.Reviews
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Stephanie Straub
Absolutely lovely people and wonderful service.
28-07-2022
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Kaeren Shepherd
Knowing that my Father has the Careline Service in place gives myself and the family peace of mind knowing that should he need any help its only a press of a button away
28-05-2020
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Alexandria Martins-Hesp
Amazing customer service, I felt like I was in safe hands always!
28-05-2019
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Denise Shephard
I am a vunerable lady of 26 and every time i used to ring for help i wasnt being helped more like questioned i found out yesterday that ny claim for an alarn has been denied now im left to find money i havent got just to pay this bill if i knew this company were going to treat me like this i would of gone somewhere else
28-05-2019
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Todd Morris
28-05-2019
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Carole O'donnell
My 96 year old vulnerable beloved gramma with limited mobility had a care line alarm for emergency help. Her name was Margaret McKeever. In the early hours of 16 th August 2017 ,she activated her alarm due to a fire in her bedroom. The call was answered, but surprisingly the person answering the call seemed apparently unable to identify the alarm as being a fire alarm. When it finally registered, she then put my grandma ,who was on the floor in a burning room screaming, burning and begging for help ,on hold for a whole five minutes.. before returning to the phone. That’s not care, in my opinion it’s negligence. She died alone and scared. The coroner instructed herts care to provide an explanation to her family and then and to report what changes were they making to their processes to the coroner too. To date we have had no response. So Herts “care,” what are you doing to make sure this never happens again ??????
28-05-2019
