Hendy Land Rover Southampton

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Reviews

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  Pete Kempton

  We purchased an approved used Range Rover from Colleen at Hendy Land Rover Southampton. She was a pleasure to deal with and the colleagues of hers that we engaged during our visits were all very polite and helpful. Any niggles post purchase have been dealt with quickly and with minimum fuss. One of the better main dealers I have worked with over the past twenty years.

  21-05-2023
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  Liam Bowers

  Get your vehicle serviced elsewhere, suggest Guy Salmon in Portsmouth. Want to get through to them on the phone? Think again. The people answering in the phone aren't in the dealership, say they've tried to call the depertment but have only tried for barely 3 rings. Say they leave a message for a call back but this doesn;'t happen, even after multiple calls. This is for a customer who turned up to be told head office hadn't booked them in and would have to come back another time or leave the car for 2 days. No offer of courtesty car. Then didn;'t call me on the second day to say the car was ready and after 5 calls did not return my call. Had to fight with the telephone staff to insist to be put through to someone else at the dealership who could physically go to service to get them to call me, was told my car was ready but now service has closed and couldn't get there in time to collect the car so they had it another day. After all this, I get the car back, hear a knocking whilst driving it the next week or so, and find out they haven't secured a panel in the wheel well and it was hanging off. Again, sturggled to get through to speak to someone about this. Eventually did, and give credit they were able to get me in the same day to resolve, but no apology or offer of goodwill for the extra time I had to spend to get them to finish the job! Shame, as I was quite happy with the service recieved from them on my last car when the dealership was Inchape.

  14-05-2023
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  Brook Ayles

  Bit annoyed really at the service. After emails with the dealership to book a test drive and 3 phone calls today confirming that we are still coming, 1 hour before our test drive we get a call from George to say no cars at all are available to drive today (let alone the ones we had requested) George said we can still come and have a look but he said himself that is pointless (not a great attitude when we’re looking at buying a car for £60,000-£70,000) We got the picture that the lads there today just weren’t one bit interested in having us there. Unfortunately this has put us off and we shall be taking our business elsewhere, looking at your Google reviews it doesn’t look like the first time the service has let you guys down. So annoying when we have 3 children and arranging childcare and moving plans today especially for our test drive. Went to a local dealership instead and just put a deposit down and picking it up at the weekend, the local dealership stayed open an extra hour for us and couldn’t do enough for us. Felt nice spending our money with the small company as well. (I have emailed the address that was sent to me, I’m not sure what this will achieve)

  28-04-2023
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  Chris Hayes

  Another favourable visit to Jaguar Land Rover, and they really looked after me. I had some major works to be undertaken and was presented with quite a list of advisories on the health check, but sensible advice was given as to when the advisories should be looked along with priorities. You half expect to be told everything needs doing straight away, but they were really open and honest and conscious of the costs which is really refreshing. Needed brake pads doing as well, and this could easily have become discs too (classic extra add on costs), but again the check came back that the discs were all good and didn't need replacing. In the current climate and 21st century, it really is satisfying and reassuring to receive such customer service. A big thanks to the team, especially Karla who was there throughout the booking.

  28-04-2023
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  Tom Webber

  Hendy takeover has created a ‘cheap’ experience rather than the prestige one it should be. Major service on my Discovery was very disappointing - booking now done through central team who know nothing about Land Rovers, no loan car available, car not ready at end of day as agreed (no pre-warning, found out when I went to collect it) and ad blue not checked / filled as part of major service. Also, no follow up call to get feedback which was a nice touch previously. On the plus side, the ‘host’ ladies are very friendly and attentive.

  28-03-2023
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  Catherine Steel

  28-03-2023
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  Olly Prints

  Amazing Service and Hospitality

  28-03-2023
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  Nick

  I travelled several hundred miles to purchase my Jaguar from Hendy's due to their professionalism & competitiveness. Their approach is second to none and this has remained the case post purchase. I cannot speak highly enough of everyone at Hendy Southampton and would recommend travelling the extra miles to benefit from their approach

  28-03-2023
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  Chris Berwick

  Shocking service and support. No call back from Service Manager or Dealer Principle, . Car 5 months old hybrid that will not work in Electric.... Nown sold car and brought German , absolutely appalling Dealer and Land Rover no better

  28-03-2023
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  Mrsrdiamond

  Lovely people. Great choice of vehicles.

  28-02-2023