Henderson Setterfield
Henderson Setterfield is a real estate and housing company based in Broadstairs, England. They specialize in apartment complexes and provide top-notch services to their clients. With their expertise and experience, Henderson Setterfield is committed to helping individuals find their dream homes.
Introduction to Henderson Setterfield
Henderson Setterfield is a real estate company based in Broadstairs, England. The company has been in business for over 20 years and has established a reputation for providing exceptional service to its clients. What sets Henderson Setterfield apart is their focus on apartment complexes and their commitment to finding the perfect housing solution for each individual client.Services & Products
Henderson Setterfield offers a range of services related to apartment complexes and housing. They provide assistance with buying, selling, and renting properties. Additionally, they offer property management services for landlords who wish to outsource the day-to-day management of their properties.Location
Henderson Setterfield is located on High St in Broadstairs, a charming seaside town in the southeast of England. The area is known for its beautiful beaches, quaint shops, and excellent restaurants. The company is situated near several public transportation options, including the Broadstairs train station, which is only a 5-minute walk away.Benefits
Customers should choose Henderson Setterfield because of their extensive knowledge of the local housing market and their commitment to finding the perfect housing solution for each client. They provide personalized service and work closely with clients to understand their needs and preferences.Good to know
Customers should be aware that Henderson Setterfield specializes in apartment complexes and may not have as much experience with other types of properties. However, their expertise in this area allows them to provide exceptional service to clients looking for apartments or other types of multi-unit housing.Reviews
Customers have consistently praised Henderson Setterfield for their professionalism, knowledge, and personalized service. Many have noted that the company goes above and beyond to ensure that clients find the perfect housing solution.Amenities
-
on-site laundry -
parking
-
security system
-
air conditioning
-
elevator
-
balcony
-
storage unit
FAQ
What is the screening process for tenants?
We have a thorough screening process that includes a background and credit check. We also require proof of income and rental history. Our goal is to ensure that all tenants are reliable and responsible.Are there any additional fees besides rent and security deposit?
We do charge a non-refundable application fee, as well as a pet fee for those with pets. We also offer optional amenities such as parking spots or storage units that have an additional fee.What amenities are included in the rental price?
Our rental prices include basic amenities such as water, sewage, and trash removal. Some properties also include additional amenities such as a fitness center or pool, which are reflected in the rental price.How is maintenance handled and how quickly are requests addressed?
We have a dedicated maintenance team that responds to requests promptly. Tenants can submit maintenance requests online, and we strive to address all requests within 24-48 hours. In case of emergency repairs, we have a 24/7 hotline that tenants can call.What is the policy on renewing leases and rent increases?
We typically offer lease renewals to tenants who have a good rental history and have not violated any terms of the lease. Rent increases are evaluated on a case-by-case basis and are influenced by market trends and property maintenance costs. We always provide at least 30 days' notice before any rent increase.Reviews
-
Chris Smith
Rental: A potentially stressful situation looking for a property at short notice for my mum and dad (dad also has dementia) was made hassel free and as easy a transition as I've ever experienced looking for a property. A special mention goes to Mandy who went above and beyond in all areas of the move and was fantastic with my dad. I can't thank her enough. Another mention goes to Lucy, available when needed and made life easy for me where required. Communication and friendly approach from both was first class. Both brilliant at their jobs. Thank you ladies.
28-04-2023
-
Mark Websper
Absolutely no support with an uncooperative landlord. The landlord's themselves were absolutely terrible, the house was a complete bodge with insufficient insulation, useless kitchen extraction, no ventilation, mould that they refused to have rectified and so many broken contractual promises, not to mention they were laughably incompetent when it came to the deposit procedure which they dragged out for an obscenely long time (still waiting months after moving out for them to provide evidence), and we had absolutely no support or help from the letting agent.
26-10-2022
-
Erin Torrance
We have just purchased our first property via Henderson Setterfield and had the pleasure of dealing with Johnnie. He is friendly and helpful and ready to answer any question you might have. What could have been a difficult process was made easier by his helpful prompts.
26-08-2022
-
AD Williams
Excellent and professional service. Johnnie was literally amazing throughout the process of us purchasing our property. He kept us updated at all stages and coordinated the whole thing. Many thanks Johnnie.
26-08-2022
-
Rachel Eberlin
We had many problems with our landlord who was using Henderson Setterfield as his agent. We emailed and sent various letters to the agent about the issue and had no response at all. Not very happy with the service.
26-05-2022
-
Lianne Derrick
Positive: Professionalism, Quality, Responsiveness, Value
26-05-2022
-
Douglas Thomson
As appointed Accountants to several of your block management properties, we at Kent Coast Accounts enjoy working closely with all of your staff. I have particularly been working with Susan and Steve at your Birchington Office and highly commend their professionalism and attention to detail. I would not hesitate to recommend the team at Henderson Setterfield to any future client seeking assistance with their block management properties.
26-05-2022
-
anetabester
Absolutely excellent service! Best letting agency in Thanet District area! You won't find any other that highly professional, friendly and caring about their tenants letting agency than Henderson Setrerfield. I've been with Henderson Setterfield more that 4 years and couldn't be more happier. Their are always available and willing to help/resolve or explain any questions or issues you might have.. I'm absolutely devastated that in place I currently moved into there's no Henderson Setterfield office because without any hesitations I would stay with them forever.
26-05-2022
-
Faye Blamire
We had an excellent service and we can't thank johnnie enough for his hard work and dedication. Johnnie did everything he could to make the purchase go as smoothly as possible and was very quick to respond to any questions i had. He has really made our house buying experience less stressful than our previous experience! Highly recommend and appreciate all the effort in helping us get our dream home!
26-05-2022
-
OH
We viewed a property with Your Move then Henderson Setterfield took it over the day after. We told Henderson Setterfield we had already viewed the property and would like to be put forward to the landlord for consideration, but they said we had to view the property again as they need to meet any prospective tenants. They did offer us a viewing slot but it was in the middle of the afternoon which we couldn't do as we both work. We reminded them they had already met us recently when we viewed another property with them. We even offered to drop into their office at an agreed time so they can meet us again in order to put us forward. But the response we got was just 'We can't put you forward without you viewing the property' and there was no alternative time slot offered if we did want to go through the rigmarole of viewing it again. I didn't get the impression the person who wrote the email had even discussed it with anyone higher up in the business. Will be avoiding all lettings through them now. Just really unhelpful.
26-05-2022
