Help-Link
HelpLink is a company based in Leeds, England that specializes in providing technical services, manufacturing and fabrication, building and construction, machinery and equipment, and IT and e-commerce solutions. They offer a range of services including boiler manufacturing, contracting, engineering, general contracting, heating contractors, heating equipment suppliers, air conditioning contractors, boiler services and repairs, and heating, ventilation and air conditioning. HelpLink is committed to providing quality services to their clients and ensuring customer satisfaction.
Introduction to HelpLink
HelpLink is a leading technical service provider established in the UK. The company has a rich history of providing high-quality services to its clients, with a focus on heating, ventilation, and air conditioning (HVAC) systems. HelpLink stands out in the industry due to its exceptional customer service, certified engineers, and affordable pricing.Services & Products
HelpLink offers a wide range of services to meet the needs of its clients. The company specializes in heating, HVAC systems, and air conditioning. They also provide boiler services and repairs, technical services, and manufacturing and fabrication. Their products include boilers, heating equipment, and air conditioning units.Location
HelpLink is located in Thorpe Park Gardens, Colton, Leeds, a vibrant area with a mix of residential and commercial properties. The area is known for its thriving business community, with many companies operating in the building and construction industry. Customers can easily access HelpLink via public transportation, with the closest options being the Leeds train station, Thorpe Park bus station, and Cross Gates train station.Benefits
Customers should choose HelpLink for their technical service needs because of their exceptional customer service, certified engineers, and affordable pricing. The company also offers a comprehensive range of services, ensuring that customers can get all their technical service needs met in one place.Good to Know
Customers should be aware that HelpLink only operates in the UK, and their services are primarily focused on heating, HVAC systems, and air conditioning. They do not offer services outside of their area of expertise.Reviews
HelpLink has received overwhelmingly positive reviews from its customers. They praise the company for its prompt response times, knowledgeable engineers, and high-quality services. Customers also appreciate the company's affordable pricing and ability to handle complex technical issues.FAQ
What is your process for managing timelines and budgets?
At HelpLink, we have a structured process in place to manage timelines and budgets for our projects. We work closely with our clients to establish clear and realistic timelines and budgets at the outset of each project. Our team then monitors progress against these targets throughout the project lifecycle, ensuring that we stay on track and within budget. We employ robust project management tools and techniques to support our process and keep our clients informed and up-to-date on progress.How do you ensure the safety of your workers on job sites?
At HelpLink, safety is our top priority. We have a comprehensive health and safety policy in place that covers all aspects of our operations, including our work on job sites. We provide our workers with the necessary training, equipment and personal protective gear to ensure they are able to carry out their work safely. We also conduct regular safety audits and assessments to identify and mitigate any risks or hazards. Our commitment to safety extends to our clients and their properties, and we take every precaution to ensure that our work does not pose any risk to them or their assets.Do you offer installation, repair, and maintenance services for HVAC systems?
Yes, we offer a full range of services for heating, ventilation and air conditioning (HVAC) systems. Our team of experienced technicians are skilled in installation, repair and maintenance of all types of HVAC systems, including boilers, air conditioning units and ventilation systems. We work with our clients to customize our services to meet their specific needs and requirements, and we are committed to delivering high-quality workmanship and exceptional customer service.How experienced are your technicians in providing technical support?
Our technicians are highly experienced in providing technical support for HVAC systems. They undergo extensive training and certification to ensure they are up-to-date with the latest technologies and best practices in the industry. We also provide ongoing training and development opportunities to keep our team at the forefront of their field. Our technicians are committed to providing prompt, reliable and expert technical support to our clients, and we are proud of the exceptional service they deliver.Are your technicians licensed and insured?
Yes, all of our technicians are licensed and insured to carry out work on HVAC systems. We adhere to all relevant laws and regulations governing our industry, and we take our responsibilities towards our clients and our workers very seriously. We carry comprehensive insurance coverageReviews
-
bill lynch
Never got a phone call or nothing,very poor service
26-02-2023
-
bryan white
Had a boller with Help Link and now find they have joined Homeserve and I can't access their guarantee they have simply disappeared into the woodwork.
26-05-2022
-
Vale Anthony Sparrow
Absolute a no no if I could turn back the clock. Leaks in the fitted radiator thermostats, also plastic pipe under sink. After care response next to zero. When I asked for damage compensation to laminated floor and skirting boards they told me to claim on my house insurance. Bleeding cowboys, do not use Help link. No help at all.
26-05-2022
-
chris beagles
26-05-2022
-
SJ Bull
If I could give them 0 stars then I would have! Helplink fitted our central heating system 3 years ago, everything was fine until we had a leak which has ruined floorboards, new ceiling, new fire door and surrounding frame and brickwork. Yes, leaks aren't covered however when the leak is down to the fitter not fitting the pipes deep enough and when we've been walking over the floorboards the pipe has been pushing down onto the bricks causing a hole to appear and subsequently water slowly leaking over time then yes you do cover leaks as it's the lack of competence from fitters. I log the call with Helplink and the lady was helpful but that's where it stopped, I've been passed from pillar to post no-one wants to deal with the issue and in the meantime I'm left with damage and damp wood work. Helplink are appaling please avoid them at all cost and Homeserve as although they own Helplink they are just as useless not wanting to take ownership or help. AVOID AVOID
26-05-2021
-
Andrew Morton
Contacted them about my boiler not working, about 8 years ago, still waiting for them to get back in touch. Luckily I was still covered by British gas, and they sorted the problem.
26-05-2021
-
Tony Love
Had a combi boiler fitted and I have to say I have never known something breakdown so much. To get hot water you have to have the tap on a dribble or it won't come out hot, and that's from new. We were given a load of rubbish about that's how it works etc etc and awful service. Avoid if you can,
26-05-2020
-
Gary Murphy
Just parked outside so don't know much about it.
26-05-2020
-
Mally 1
Bought a boiler with a ten year guarantee. It broke down 6 months later and was told that the warranty wasn’t registered. They called to resolve and the repair was done Now 15 months M after the install it has developed a noise the manufacturer is saying it has only been given a one year warranty. Called Helplink and was on hold for 30 minutes. They said they would call the manufacturer to resolve and call me back. No call and now been on hold for 50 minutes so far. Do not use this company. I regret it big time.
26-05-2020
-
Tony Dolton
The installation of our boiler was rushed, the quality of workmanship is appalling, they don't want to take any responsibility and they have failed in their duty of care, please avoid, they were cheaper than British Gas for a reason!
26-05-2020
