Helix House Orthodontics

FAQ

Reviews

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  Emily Davies

  26-05-2023
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  Jessie

  Amazing practice, would highly recommend to anyone looking for a straighter smile. Their patient care is second to none. Thank you to the whole team.

  19-05-2023
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  Jack Jones

  Very pleased with the results of my treatment. The team are friendly and helpful. The journey from start to finish has been smooth and consistent.

  26-04-2023
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  Meghan Cawkwell

  I would 100% recommend this Orthodontics. I had been so insecure about my smile for absolute years and for as long as I remember always put “want straight teeth” on any dental forms when they asked what I wished to fix about my smile. I previously had a few disappointing experiences with previous dentists which really made me hesitant to try another, but I decided to go with Helix House & I can hand on heart say it was the best decision i’ve ever made for my teeth! The staff are extremely friendly and always make you feel comfortable. They listen to you and make sure you’re happy with the next steps. You get given a Dental Monitoring Kit which allows you to track your journey via scans which get checked every week by professionals. It sounds very silly but I will actually miss coming to my appointments because the staff are so lovely and down to earth and I always felt very comfortable at my appointments. If you’re looking for somewhere to go for braces, please check out Helix House! Thank you - Meghan x

  26-03-2023
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  Audrey Tam

  Every appointment was easy and fast， staffs there were really nice and would chat with you making the atmosphere really relaxed。 questions i had were well answered and the whole process was really smooth。 the dentists are also really gentle on your tooth so there were no uncomfortable situations on the teeth ( unless inevitable) overall, this one and a half year with them is the best dental treatment i had. I highly recommend Helix House Orthodontics :)

  26-03-2023
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  L W

  I had treatment for Damon clear braces back in March 2018. I was initially told my treatment would take 18 months, but this got dragged out to over 3 years!!!! (I had consultations at two other practices and they both estimated 12-18 months for my treatment.) The treatment started well, however, it was clear halfway through my treatment at the orthodontist was struggling with my case, as he spent months and months and months trying to move the same couple of teeth at each appointment. I made it very clear at the start of my treatment that I wanted to broaden my smile as I had a large buccal corridor that was showing which I was unhappy about & hated to show off my smile because of it. My Dentist kept agreeing he could rectify this, but this didn’t improve at all . Nearly 2.5 years after starting my initial treatment my braces were removed during lockdown. The orthodontist dealing with my case didn’t even check my teeth before the orthodontist assistant removed the braces. I still had gaps around my front 4 teeth, and wasn’t able to get a permanent retainer fitted due to covid restrictions. When I got home I cried as I was so unhappy that after 2.5 years my teeth still looked horrible. I immediately called and told them I was not happy with the end result, in which they kindly fitted another brace free of charge. I was told that the clarity brace that was now being fitted was much better and would provide a better result. I’m not sure why they waited nearly 3 years to tell me this, as this could’ve been changed earlier during treatment and could’ve saved a lot of time for both parties. Finally in May 2021 my braces were removed. Whilst my teeth did look better than they did previously, they still didn’t meet my expectations. My overall smile still looked narrow, and my incisors still looked like they turned inwards, but at this point I just wanted my braces off so agreed for them to be removed. Be warned you will have to wait a week for your removable retainers to be made, and your teeth WILL move during this time, so please bear this in mind when choosing your orthodontic practice. My teeth moved quite a bit whilst waiting for my retainers and I’m now left with a lovely gap!!!! On a positive note, the team are all very friendly and accommodating and they always managed to fit me in if I had issues with a bracket falling off etc. I just feel this orthodontist takes on too many patients and they do not have enough time to spend with each individual patient to make sure the treatment plan is working for them, as you only get probably 15/20 minutes max with your orthodontic between each appointment. On a separate note, their referral scheme is a joke. I referred a friend who went on to spend over £4000 and all I got in return was a £10 coffee voucher!!!!!….Other orthodontics will offer things such as free tooth whitening or an electric toothbrush.

  26-01-2023
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  S B

  Really would not recommend this place. I haven’t had full treatment but had an initial consultation. The treatment plan I was quoted was for a severe case, however other orthodontists have said I am a mild case. I asked for a second opinion of my X-rays from the other specialist, due to having conflicting advice from other orthodontists, and was told they will not give me any specialist time unless I pay £150 to have another consultation, a new set of X-rays, and a new scan. It takes 5 mins for a specialist to review an X-ray, and this was for a consultation that I’ve already paid for. I then struggled to get a refund for my initial consultation fee (despite it being free through an offer) and they also would not honour their Black Friday offer, even though I followed all the instructions listed on their website for the offer - stating some condition of needing to pay a £500 that isn’t listed on the offer, which clearly states no hidden fees. Really unhappy with how helix house have treated me as a potential patient. They’re difficult at every stage so far and can’t even offer something as basic as a second opinion of an X-ray without wanting more money, but expect you to agree to a £5000+ treatment. Avoid and go elsewhere.

  26-11-2022
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  Jessica Cooper

  Straightened my teeth in less than 2 years ready for my wedding!

  26-11-2022
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  Danielle Neilson

  All the staff are nice and very welcoming although I am really disappointed with their website when calculating the price as it’s not at all accurate and can build someone with false hope especially when on a low income like myself. Everything else is spot on! I would definitely recommend them to anyone that can afford it.

  26-11-2022
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  Charlie Vinning

  My daughter had her braces through Helix. The Helix team were all amazing! Always so welcoming, smiling and kind. The dental monitoring was great and meant visits only when necessary. The treatment was quicker than expected and without any intrusive intervention that the NHS dentist had told us we would have to have. Thank you very much. Tilly’s teeth look fantastic!

  26-10-2022