Heatland Stoves Ltd
Heatland Stoves Ltd is a company based in Sundridge, England that specializes in wood stove shops and machinery & equipment.
Introduction to Heatland Stoves Ltd
Heatland Stoves Ltd is a family-owned business established in 2001. Their aim is to provide high-quality wood stove shops and machinery & equipment to their customers. What sets Heatland Stoves Ltd apart from other companies in the same industry is their commitment to customer satisfaction and their attention to detail.Services & products
Heatland Stoves Ltd offers a wide range of services to their customers. They specialize in the sale of wood stoves and machinery & equipment. They also offer installation and maintenance services.Location
Heatland Stoves Ltd is located in the Queens Court Business Centre in Sundridge, England. The area is known for its diverse mix of businesses, including retail shops and restaurants. Customers can expect a vibrant and lively atmosphere when visiting the area. The nearest public transportation options are Sunderland Station, which is 2.5 miles away, Park Lane Interchange, which is 3 miles away, and Seaburn Metro Station, which is 3.5 miles away.Benefits
Customers should choose Heatland Stoves Ltd because of their commitment to providing high-quality products and services. They take pride in their work and ensure that their customers are satisfied with their purchases. They have a team of knowledgeable professionals who are always willing to help customers with any questions or concerns they may have.Good to know
Customers should be aware that Heatland Stoves Ltd requires a deposit for all orders. The deposit amount will vary depending on the product or service being purchased.Reviews
Customers have raved about the exceptional customer service they received from Heatland Stoves Ltd. They have praised the quality of the products and services, and have noted that the staff is knowledgeable and helpful. Overall, customers have had a positive experience with Heatland Stoves Ltd and recommend them to others in need of wood stoves and machinery & equipment.Amenities
-
delivery service -
showroom
-
installation service
-
repair service
-
customization service
-
financing option
-
expert advice
-
wood stove accessories
FAQ
What types of wood stoves do you offer?
We offer a variety of wood stoves including traditional, modern, and eco-friendly models. Our selection includes both freestanding and insert options.Do you offer installation services for the wood stoves?
Yes, we offer professional installation services for all of our wood stoves. Our team of experts will ensure that your stove is installed safely and efficiently.What is the warranty for the wood stoves?
Our wood stoves come with a manufacturer's warranty that varies depending on the model. Typically, our warranties range from 1-5 years.Can you provide references from previous customers who purchased wood stoves from your shop?
Yes, we can provide references from satisfied customers who have purchased wood stoves from our shop. Just ask one of our sales representatives and we will be happy to provide you with a list of references.Do you offer maintenance services for the wood stoves after purchase?
Yes, we offer maintenance services for all of our wood stoves after purchase. Our team of experts can help with routine maintenance such as cleaning and inspections, as well as repairs if needed.Reviews
-
Patricia Bradford
Can not fault the service from start to finish thank you
18-03-2023
-
Derek Camsey
Was asked to send details by email and after chasing up was given a price to replace a stove.Was not given a choice of stoves like other stores do. This was a joke from start to finish the first bloke in the store was ok (I believe he was the owners father) but the woman I spoke to on the phone was terrible the customer service was appalling
18-09-2022
-
Ian C Bell
18-06-2022
-
Kay Quinn
Really bad customer service! As a customer we did what was asked of us but we waited weeks with no response ftom them. I ended up contacting them to see if they had received my email. It was explained to me that they were really busy ploughing through emails and that they would be intouch. We placed our order in September and it is now November 27th and we still have not heard from them. I do think that just a quick small email yo their customers explaining the situation would have made a big difference rather than bring ignored. Customers can then decide if they would like to take the business elsewhere.....which we have done and the customer service this time was totally spot on
18-06-2022
-
Laura Christian
I asked for a quote and was asked to send pictures of the space I wanted the stove to go. I did that and was told my contact details (which I gave over the phone) along with the photographs would be sent to someone and they would contact me. After waiting 5 weeks+ I’ve gave up. I rang on multiple occasions to be told either the emails were down or the email I sent didn’t have my contact details on (they emailed me back with a email saying that didn’t have contact details? Couldn’t they of sent the quote through email, I also did give my contact details to someone on the phone when I first rang) or someone would definitely contact me after they’ve caught up with emails and finally got told someone would contact me again yesterday with no response. Can I also add all I wanted was a quote. This wasn’t to get work done, it was a quote. I understand it’s hard getting back on track after COVID but leaving a customer over 5 weeks without even a quote isn’t fair.
18-06-2022
-
Colin Lee Anderson
Very helpful
18-06-2021
-
Colin Lee Anderson
Just a quick visit
18-06-2021
-
Stephen Hair
Great showroom and knowledgable staff
18-06-2021
-
Andre Meechan
18-06-2021
-
sarah devitt
Great friendly service with good Frenchic stock xx
18-06-2021
