Heathlands Care Home
Heathlands Care Home is a nursing home located in London, England. They specialize in providing healthcare and medicine services to their residents. With a focus on compassionate care, Heathlands Care Home is dedicated to ensuring the well-being and comfort of their patients.
Introduction to Heathlands Care Home
Heathlands Care Home is a nursing home located in London, England. The company was founded with the purpose of providing high-quality healthcare services to elderly individuals who need assistance with daily activities. The company prides itself on its commitment to providing personalized care in a warm and welcoming environment.Services & products
Heathlands Care Home offers a wide range of services including nursing care, personal care, and dementia care. The company also offers a variety of activities and social programs to keep residents engaged and active. In addition, the company provides transportation services to help residents get to medical appointments and other important engagements.Location
Heathlands Care Home is located in the London borough of Waltham Forest. The area is primarily residential, with a mix of houses and apartments. There are several green spaces in the area, including Jubilee Park and Ridgeway Park. In terms of businesses, residents can expect to find local shops, restaurants, and cafes. The closest public transportation options are the Highams Park train station (1.2 miles away), the Hatch Lane bus stop (0.1 miles away), and the Chingford Mount bus stop (0.5 miles away).Benefits
Heathlands Care Home stands out from other nursing homes in the area due to its commitment to providing personalized care. The company understands that every resident has unique needs and strives to create an environment that is tailored to those needs. Additionally, the company has a team of highly skilled and compassionate staff who are available to assist residents 24/7.Good to know
One thing customers should be aware of is that Heathlands Care Home only accepts private pay residents. The company does not accept Medicaid or other government-funded insurance plans.Reviews
Customers have praised Heathlands Care Home for its welcoming environment, attentive staff, and high-quality care. Many residents and their families have noted that the company goes above and beyond to ensure that residents are happy and comfortable.Amenities
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24-hour nursing care -
wheelchair accessibility
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private rooms
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recreational activities
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meal service
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housekeeping
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social programs
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medical equipment
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emergency response system
FAQ
What is the staff-to-patient ratio in your nursing home?
At Heathlands Care Home, we maintain a high staff-to-patient ratio to ensure that our patients receive personalized care and attention. Our staffing levels are determined based on the specific needs of our patients.Are there any specialized care services provided for patients with specific medical conditions?
Yes, we offer specialized care services for patients with specific medical conditions such as dementia, Alzheimer's, and Parkinson's disease. Our staff is trained to provide tailored care to meet the unique needs of each patient.Can families visit their loved ones at any time or are there specific visiting hours?
We understand the importance of family involvement in the care of our patients, so we have flexible visiting hours. Families can visit their loved ones at any time that is convenient for them.How do you ensure the safety and security of your patients?
At Heathlands Care Home, we take the safety and security of our patients very seriously. We have a comprehensive security system in place, including CCTV monitoring, secure entry and exit points, and trained security personnel. Additionally, we have protocols in place to identify and address any potential safety concerns.Are there any additional fees or hidden costs that patients or their families should be aware of?
We are transparent about our fees and costs. We provide a detailed breakdown of all charges associated with our care services, and we do not have any hidden costs. We believe in providing affordable and high-quality care to our patients and their families.Reviews
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Judy Gilder
Sadly I cannot give 0 stars as if I could I would. Do not put your relatives in Heathlands as you will never have peace of mind. The care if you can call it that is appalling. No interaction at all they are just left to wander on their own. Personal care is non existent. Heathlands say that the staff are dementia trained but they are not able to wash a person with dementia who is agitated by personal care so they leave her unwashed and dirty. Every person deserves dignity and respect no matter what age or what illness they have Heathlands are not able to give the appropriate care that is needed. If you want to leave a care home after a visit feeling that your relative is being well cared for please avoid Heathlands.
28-04-2023
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eileen lloyd
They do minimum interaction with residents. Very rarely will you see staff looking after residents. We are lucky in that finances allowed for my beautiful mother-in-law to be moved somewhere else after nonstop poor care! I can not express how much she has come on since she left. She has severe dementia and this care home neglected her! She had no interaction, just walked the corridors alone day and night, with no encouragement to eat and as a result lost so much weight she was wasting away. She was never clean with the home just constantly reporting it was because they were understaffed. In the few weeks she has been away from this place she has gained weight and her mindset has improved dramatically. Do not leave your loved ones here. It breaks my heart that other residents are left here knowing they are neglected and the CQC is not doing enough to intervene.
28-04-2023
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Maria Sullivan
sadly this home was not what we thought, we had two safe guarding issues one from a resident and one from a member of staff hurting my mum there were several times i had to ask for a quilt for my mums bed and in fact she was left all night in December with just a thin blanket on her i found one of her tablets on her bed she wasn't showered regularly her pad wasn't changed regularly they never picked up on things like water infections and when my mums toe was swollen and inflamed i had to notify them of anything wrong with her they are short staff and the lounge which has now been taken away is a room left unmonitored the interaction and entertainment with residents is poor if you complain the staff tend to ignore you and management evict them if you complain about things not being right this happened to us and another resident we have now moved our mum where she is joining in and much happier. I would say think again before you put you loved one in here
28-04-2023
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G H
Staff are unresponsive to any of your requests and will argue for no reason, lie about you to social workers and threaten you. I would not recommend this care home to anyone for their loved ones. Just got an update from the hospital that our father contracted MRSA while at this nursing home. The level of neglect from the staff there is truly unbelievable.
28-05-2022
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S A
28-05-2022
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Joyce Tunnard
Although my friends seem to have been well looked after, to get anyone to respond to calls is impossible. I have left two messages last week, one the day before my friend died, when I was told that someone would REACH OUT to me, no reply. Today I left two messages with the Remote contact, who emailed the home and then tried repeatedly to phone them, it is now 17.06 as so far no response. The reason for phoning was to arrange to take my friends widow out for the afternoon, obviously this did not happen. I do hope this will encourage the Home to respond in some way.
28-05-2022
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Madalina Boboc
28-05-2021
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Sienna Patra
28-05-2021
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Olena Babiychuk
28-05-2021
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Daniel Keane
Lovely care home, extremely compassionate and friendly staff, they do absolutely everything possible to look after the residents.
28-05-2020
