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Assisted Living Facilities, Vehicle Inspections, Food Courts, Sanitary Inspections, Non-Governmental Organizations

Heartlands Care & Nursing Home - Country Court

Heartlands Care & Nursing Home Country Court is a healthcare and nursing home located in Birmingham, England. They specialize in providing aged care, assisted living facilities, care homes, rehabilitation centers, retirement homes, and home care services. The company also works with non-governmental organizations, nursing associations, social workers, and district justices to provide the best possible care to their patients. In addition, Heartlands Care & Nursing Home Country Court is involved in sanitary inspections and vehicle inspections to ensure the safety and well-being of their patients. They also have food courts and restaurants on-site for their patients' convenience. The company is committed to providing high-quality healthcare services and is dedicated to improving the public sector and society.

Introduction to Heartlands Care & Nursing Home Country Court

Heartlands Care & Nursing Home Country Court is a renowned company that specializes in providing aged care services to the elderly. The company has been in operation for many years and has established itself as a leader in the industry. What makes this company unique is its commitment to providing personalized care to each resident to ensure that they are comfortable and happy.

Services & Products

Heartlands Care & Nursing Home Country Court offers a range of services to its clients. These include assisted living facilities, care homes, rehabilitation centers, and home care services. The company employs highly qualified and experienced social workers, nursing associations, and district justices to ensure that residents receive the best possible care.

Location

Located in Yardley, Birmingham, Heartlands Care & Nursing Home Country Court is situated in a peaceful and serene environment that is perfect for the elderly. The area is filled with various businesses, including restaurants, bars, and pubs, providing residents with a variety of choices for entertainment. The company is also located near public transportation options, including the Yardley Green Road bus stop, Gilbertstone Avenue bus stop, and the A45 Coventry Road bus stop.

Benefits

Heartlands Care & Nursing Home Country Court offers several benefits to its clients. The company provides personalized care to each resident, ensuring that they feel comfortable and happy. The staff is highly qualified and experienced, providing residents with the best possible care. Additionally, the company is committed to maintaining high standards of hygiene and cleanliness, with regular sanitary inspections and vehicle inspections.

Good to Know

Customers should be aware that Heartlands Care & Nursing Home Country Court is a non-governmental organization that works closely with various associations in the healthcare and medicine sector. The company is committed to providing the best possible care to its clients and is always looking for ways to improve its services.

Reviews

Customers have given Heartlands Care & Nursing Home Country Court rave reviews, praising the company for its commitment to providing personalized care to each resident. The staff is highly qualified and experienced, and residents feel comfortable and happy living in the facility. Overall, Heartlands Care & Nursing Home Country Court is an excellent choice for anyone looking for quality aged care services.

Amenities

  • amenity
    wheelchair accessibility
  • amenity
    respite care
  • amenity
    geriatric care
  • amenity
    nursing care
  • amenity
    medical assistance
  • amenity
    dietary assistance
  • amenity
    activity program
  • amenity
    social support
  • amenity
    transport service
  • amenity
    24-hour staffing
  • amenity
    transportation
  • amenity
    meal service
  • amenity
    housekeeping
  • amenity
    social activities
  • amenity
    rehabilitation services
  • amenity
    mobility assistance
  • amenity
    medication management
  • amenity
    private room
  • amenity
    pet-friendly
  • amenity
    outdoor space
  • amenity
    wifi access
  • amenity
    tv access
  • amenity
    24-hour care
  • amenity
    medical supervision
  • amenity
    dementia care
  • amenity
    security system
  • amenity
    visiting specialists
  • amenity
    pharmacy service
  • amenity
    parking
  • amenity
    online services
  • amenity
    payment options
  • amenity
    appointment scheduling
  • amenity
    free wi-fi
  • amenity
    outdoor seating

FAQ

What types of aged care services does your company provide?

We provide a range of aged care services including care homes, assisted living facilities, home care services, rehabilitation centers, and retirement homes. We strive to provide personalized care to meet the unique needs of each resident.

What benefits can I expect to receive by becoming a member of this nursing association?

As a member of our nursing association, you can expect access to professional development opportunities, networking events, and resources to enhance your career in nursing. We also offer support and advocacy for our members.

How are family members or loved ones involved in the care of residents?

We encourage family members and loved ones to be involved in the care of our residents. We provide regular updates on their health and wellbeing and welcome visits and communication with our staff. We also offer support and resources for families who may have questions or concerns.

What measures are taken to ensure the quality and freshness of the food served within the food court?

We take great care in ensuring the quality and freshness of the food served in our food court. We work with reputable suppliers and conduct regular inspections to ensure food safety and cleanliness. Our staff are trained in proper food handling and preparation techniques.

How can individuals get involved or support your NGO's work?

Individuals can get involved or support our NGO's work by volunteering their time, making a donation, or spreading awareness about our mission. We welcome individuals from all backgrounds and skill sets to join our efforts in improving the lives of those we serve.

Reviews

  • Jacqueline Chiles

    19-05-2023
  • Nathan1221

    I feel pushed into writing this review, following the failings at this home. One of my close family relatives are currently here, to which I am ashamed to say. Please find a breakdown of the issues listed below: 1. Staff – All of the staff I have seen upon every visit have not been doing their job, in supporting and helping the residents. The staff use the day room as there own personal space to go on there phones and talk amongst there self, ignoring many of the residents unless they “Have Too”. We put our trust (and money) into this home when putting our loved ones in here to be looked after, and to see this is really not acceptable. 2. Missing Items – Just like many other reviews on here, we have experienced missing items on every visit, even down to labelled clothing which clearly states who they belong to, and is never looked into properly, therefore leading the item to be classed as lost. Other larger forms of items seem to also go missing such as wheelchairs, which are misplaced. When approaching a staff member to ask for where the residents wheelchair is, the response we get is “we had to put it in a room”. The staff then makes no effort to look for it, unless we pester them until we get a response. 3. Unattended situations – Again, like many other reviews state, we also have an issue with situations where we have seen residents unattended, and accidents have nearly happened. One instance is just after Christmas, when we had extremely cold weather. We witnessed a relative being pushed outside for some fresh air, and almost forgotten about, as it took 15 minutes for a member of staff to bring them back in. 4. General Care – Upon getting to know a few of the other residents in the home, I have heard many occasions from the residents themselves where the correct care has not been given. This ranges from being handled a little too rough, to cream not being applied as the carers cannot be bothered. I think a review should be conducted, from both an internal sector, and an external sector to ensure this home is up to standards, as looking at the reviews, this home has been failing so many for the last 12 months.

    26-02-2023
  • Sam Smith

    Hello, I visited Heartland for the first time today to see a relative. I wanted to say how impressed I was with the cleanliness of Heartlands, and how cool and airy the building internally is. I enjoyed seeing the various rooms on offer, and activities available for residents. For example the ' pub room' and cinema room. I was exceptionally happy with the members of staff who were curious and offering a good choice of meal and dessert for my relative . And how polite and happy they were. I read the cqc report when I got home for heartlands and I do feel that after today visits the Heartlands care home in opinion should be re' Rated as 3- 5. My initial visiting time was that I randomly turned up to see my relative but staff were polite and as I was unaware of visit times, I was still able to visit. Overall I am happy that my relative is here, my relative is new in heartlands and I am confident his care needs will be met. Staff are very responsive and overall what a lovely place.

    26-11-2022
  • Lin

    This review is from care received in 2020. I concur with all the bad reviews of that time, including receiving my deceased mother's belongings (shoved at me as I waited outside the door) containing half a dozen items of clothing that were not even hers. Missing a number of items that I had packed. As it was during covid, I wasn't allowed to see her before she was transferred to the hospital and subsequently passed away. Each time I (and 3 other family members) phoned the care home, the phone was answered by a cleaner or helper on a different floor and refused (or didn't know how) to transfer the call. We had very little updates and were constantly phoning trying to get information. Stacey was helpful but it wasn't enough to allay our fears.

    26-10-2022
  • Prisca Aisagbonhi

    Thanks to heartlands care.

    26-08-2022
  • Anita Oakes

    It was a worrying moment when my mother-in-law reached the stage of needing to go into care, but we had no reason to worry because we were fortunate enough to obtain a place for her at Heartlands Care Home and, since she moved in at start of 2022, I find I can't, in all honesty, sing the praises of Heartlands Care Home loud enough to warrant what they deserve. The care and compassion they show to her is amazing, they are so patient with her. The staff are brilliant, all of them seem very commited to their positions within the home. Communication is excellent, they keep me updated with any new developments in her health and care, so I remain involved in decision making as to what is best for her wellbeing. The activities for those able to join in are well thought out, I can see from the Facebook photographs that everyone enjoys the many events organised to keep them entertained. I highly recommend Heartlands to anyone wanting their loved ones to be safe and happy. My thanks to all staff.

    26-06-2022
  • Lyn Bache

    I’m very happy with my mum’s care at the home.

    26-05-2022
  • Raskul X

    The home is lovely and everything about it is either good or great, apart from the receptionist Clare. Very unpleasant woman, and despite our continued friendliness she is insufferably abrasive. Otherwise, we are impressed with the home's care and, most importantly, our family member there is happy with it :)

    26-05-2022
  • Alan White

    26-05-2022
  • jenn stephens

    Live far away and it is good to see the activities that the residents are participating in and the smiles and laughter thankyou

    26-05-2022