HCA UK at The Shard

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Reviews

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  Bahaa Alrmeid

  Unfortunately, I have received the worst treatment in my life at this hospital. I can’t believe this is a private hospital and located at the heart of London!!!! I had a spinal injury check appointment at this hospital on 18th of May. I attended my appointment on time. However, the receptionist didn’t recognise me at all and kept me wait for too long. After, he said yes yes ! U are meeting with Dr Peter. Half an hour later, he asked me to go to Room 4. I entered the Room to see someone seating behind his Desk, I assumed to be Dr Peter, because he never introduced himself at all, or even greeted me !!! He was very rude to me and aggressive in the way he talked to me!!! The Doctor was the worst person ever I met in my life, because when he examined me he was too aggressive. He bended my legs till I was crying. He didn’t care. He was beating me with a hammer 🔨 every were on my lower body. When I asked him to stop he refused to stop 🛑 and carried on. When I told him you have to stop beating me. He left me on the bed 🛏️ and went to his desk writing ✍️ the note . I tried to get up after all the severe pain I had. I couldn’t get up, I fall down from the bed 🛏️ on the floor!!! Can you imagine that he didn’t even look at me at all !!! Or asked me if I am ok, or tried to help me. I told him why ? He said I saw you.!!!! I said after you finished your punishment Session any other bad thing you want to do to me . He said I covered everything. I walked off. I will never 👎 go back to this place. And advise everyone not to go to this place ever. Trust me save your money, and don’t spend the money for the people who will increase your pain and cause more damage to your health like what they have done to me! I am in severe pain since 18th 😖.

  23-05-2023
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  Lambros Diamantopoulos

  My wife faced severe back pain and we had to visit Dr Syed Aftab in the clinic. Syed was excellent and super understanding. Syed prescribed the right pills and treated my wife with the appropriate urgency. Thank you Syed !

  21-05-2023
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  Amy Lorde

  Test took 1 month for result and weeks of delay in prescription. Not sure what's wrong for the past few months but my test result came back only after one whole month which I did not expect from a private service provider. In addition, HCA works like an 'agency' with doctors seemingly working as contractors that made making appointments and form-filling very time-consuming. Please invest in your online appointment system.

  14-05-2023
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  Larisa Macovei

  I am very disappointed with this clinic. I was charged £600 for some blood tests after 2 month of doing it but I never received the results. I did the blood tests together with a private consultation to find out what was wrong. After the consultation I decided not to go ahead with further visits as they were not going to be covered by my Medical Insurance Company. Regardless, I wanted to know if my blood results were ok, even because I wanted to know about a possible food intolerance. When I asked about fixing a follow up with the doctor to know about my blood results at least, the reply I got was:”please confirm you made the payment for the initial consultation “. And after that they disappeared. I felt completely ignored because I decided not to go ahead with the further visits. I am trying to get in touch with them everyday. I am calling every single day and I sent two emails and still nothing. I hope someone from the company will see this review and hopefully will get in touch with me. I sent the screenshots of all the conversation I had with their employee so I hope they will check it and contact me and refund me. Anyway, in the meantime I advice everybody to stay away from this clinic.

  07-05-2023
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  L C

  Received inadequate burn treatment. Waste of time. Was in severe pain from hot liquid burn. Useless nurse was unhelpful just placed a scratchy dry bandage. No burn gel. Two other staff then walked in for a chat and to watch at the door which was wide open, so no privacy. All off them should return to medical school or barred from practising! Ended up using cooling and burn creams myself and my wonderful Indian dr friend from another hospital offered me jello cooling bandages which gave relief. UK has many inept dr’s.

  28-04-2023
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  Faz Q

  Dear HCA Healthcare Management, I wanted to take a moment to express my sincere gratitude for the wonderful care I received during my recent visit to your hospital. Specifically, I would like to commend Samantha Agarwal for her exceptional professionalism and empathy during my time in the hospital. When I fell faint, Samantha was quick to respond and immediately made me feel at ease. Her kindness and compassionate demeanor were truly exceptional, and I felt like I was in good hands under her care. Unfortunately, my experience with Visha Patel was quite the opposite. Visha was rude, arrogant, and extremely unprofessional. She lacked the basic understanding of how to speak kindly and professionally to patients, and her behavior was unacceptable. I urge you to take immediate action and provide Visha with the necessary training she needs to become a better healthcare professional. Patients should not be subjected to such behavior and I hope you will take this matter seriously. Once again, I want to express my deepest gratitude to Samantha for her exceptional care and professionalism during my time in the hospital.

  28-04-2023
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  Alice K

  One of the worst MRI departments ever London Bridge Hospital, appointment run late, not friendly, once done throw you out in the corridor undressed for you to figure out where you need to go. They get terribly annoyed if you’re in the scanner for over 2 hours and feeling cold, don’t give you a blanket apparently needs to be freezing for better images. Just awful service from start to finish. Forever being thrown pillar to post when booking the appointment. If I could give no star I would - throwing good money after bad service

  28-04-2023
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  Patrick Patrick

  Not a nice environment, considering it’s the shard , waiting rooms are on corridors like at school. Staff don’t seem to like working there , always complaining and wishing it was time to go home , they don’t even say hello when you approach the reception , I asked for a copy of my consultation to be posted to me , and was asked had I not got a printer ! I’ve had consultations at Cleveland clinic , excellent by contrast , helpful and friendly staff who offer you a tea / coffee I’ll definitely go to Cleveland next time I have a choice

  28-04-2023
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  nad nazir

  I must say that I have always had a positive experience. I am seeing Dr amit amin there. My operation did not fix the issue. To be honest made it worse. I am hoping the next one will fix it.

  28-04-2023
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  Elena Lisman

  Been doing a consultation and several scans/test and was always impressed with the service. Especially the guys in the MRI reception, super helpful and kind (which should be the norm, but unfortunately it isn’t!). Totally recommended. Updated: seems like I have a membership at this hospital lol, and I still love the staff (haematology people so nice!). The only annoying thing is they hand out these cards to all visitors to indicate where to go, even though it’s fairly easy ?! Seems like a massive waste for me, please reconsider.

  28-03-2023