Havana House
Havana House is a company based in Windsor, England that specializes in cigar and tobacco shops. Their shops offer a wide range of products and services for those who enjoy smoking and shopping. With a focus on quality and customer satisfaction, Havana House is a top choice for those looking for a premium cigar or tobacco experience. Whether you're a seasoned smoker or just getting started, Havana House has something for everyone.
Introduction to Havana House
Havana House is a prestigious cigar and tobacco shop located in Windsor, England. The company has a rich history dating back to 1996, when it was established by a group of cigar enthusiasts. Havana House prides itself on offering the finest quality cigars and tobacco products, as well as exceptional customer service. What makes this company unique is its commitment to providing customers with a luxurious and authentic experience when it comes to cigars and tobacco.Services & products
Havana House offers a wide range of services and products to its customers. Customers can purchase premium cigars from top brands such as Cohiba, Montecristo, and Romeo y Julieta. The company also offers a selection of humidors, lighters, cutters, and other accessories needed to enjoy cigars. Additionally, Havana House provides expert advice on how to properly store and care for cigars.Location
Located in the Windsor Royal Station, Havana House is situated in a bustling area with many shops and restaurants. Customers can expect to find a variety of businesses in the area, ranging from high-end boutiques to quaint cafes. The Windsor Royal Station is conveniently located near public transportation, including the Windsor & Eton Central Station, which is just a 2-minute walk away. Other nearby public transportation options include the Windsor & Eton Riverside Station (0.5 miles away), and the Windsor Coach Park & Ride (0.6 miles away).Benefits
Customers should choose Havana House because of their commitment to providing only the highest quality cigars and tobacco products. The company's expert staff is always on hand to provide guidance and advice on all aspects of cigar and tobacco enjoyment. Additionally, Havana House's location in the Windsor Royal Station makes it a convenient stop for travelers looking to purchase premium cigars.Good to know
Customers should be aware that Havana House only sells products to individuals over the age of 18. Additionally, the shop is closed on Sundays.Reviews
Customers rave about the exceptional customer service provided by Havana House, as well as the quality of their products. Many customers have noted that the staff is knowledgeable and always willing to provide guidance on cigar selection and care. Additionally, customers appreciate the luxurious atmosphere of the shop, which only adds to the overall experience of shopping at Havana House.Amenities
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humidor -
walk-in humidor
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cigar selection
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lounge
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smoking area
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wi-fi
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air conditioning
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tv
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bar
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food menu
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coffee
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cigar accessories
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gift shop
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parking
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credit card acceptance
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gift card
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discounts
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variety of tobacco products
FAQ
What is your selection of cigars, and do you offer rare or hard-to-find brands?
We offer a wide selection of cigars from various countries, including rare and hard-to-find brands. Our inventory is constantly changing, so we encourage customers to visit our shop to see our latest selection.What types of tobacco products do you sell?
In addition to cigars, we also sell pipe tobacco, loose tobacco, and rolling papers. We have a variety of brands and flavors available, so customers can find their preferred product.Do you offer any discounts or promotions on purchases?
Yes, we regularly offer promotions and discounts on various products in our store. Customers can check our website or visit our store to see our current promotions and discounts.What are your store hours and do you have any online ordering options?
Our store hours vary depending on the day, but we are typically open from morning to late evening. Customers can check our website or call our store to see our current hours. We have online ordering options available for select products, and customers can also place orders over the phone.What is your return policy for tobacco products?
We do not accept returns on tobacco products for health and safety reasons. However, if a product is damaged or defective, customers can contact our store to discuss a possible exchange or refund.Reviews
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Surjit Dhanjal
23-05-2023
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John Adkins
21-05-2023
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Samuel Holland
14-05-2023
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O22Y Music
30-04-2023
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C G
Countless on-line orders from this company and never once was there any issue highly recommended
28-04-2023
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Sebastian van der Merwe
Having never bought a cigar I went in to buy a gift and was helped out a lot. Great range, incredibly helpful and informative, thanks.
28-04-2023
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Adam
Horrific cigar shopping experience! My cigars arrived damaged and in bad, inappropriate packaging with little protection and only a plastic envelope for shipping. I paid extra for next day delivery and the cigars arrived late - 4 days after ordering. The cigars were also sent without a sufficient size/number of humidity packs so the cigars were dry. One of the cigars, a £70 Cohiba, was crushed and squashed (unsurprisingly given the poor packaging) and the wrapper leaf very badly cracked. I phoned to make a complaint and get a partial refund or compensation. The staff were incredibly rude and unsympathetic. They behaved like they had little to no customer care experience. Basically, the customer service and shopping experience was atrocious. No offer of compensation or refunded delivery fees for the late package were made and there was not even an offer of a discount on my next order (not that I will ever be ordering from them again). After making an escalated complaint to the manager (who was also rude and unprofessional), they made an offer of a partial refund but only on the condition that I go to the trouble of returning the damaged cigars myself. However, after reading about the experiences of other customers, I did not want to engage in this as it appears people have great difficulty in getting refund payments from this retailer. I would recommend using alternative cigar retailers instead (of which there are many in the UK) where better care is taken when sending these precious cigars by post, and where the staff are more polite to deal with.
28-04-2023
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Ch
Order not acknowledged but money taken. No hint of delivery despite paying for next day, don’t answer any emails and two weeks later no sign of refund. Last time I ever use this company.
28-03-2023
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Ava Kaan
Armaan was fantastic, really knowledgeable and helped me pick out exactly what I wanted
28-02-2023
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Yeh No
Welcoming and helpful. Only needed a quick cutter but ended up being thoroughly impressed with the shop. Something special about stopping in yourself rather than ordering online. Nice atmosphere and choice.
28-02-2023
