Hastoe Housing Association Ltd
Hastoe Housing Association Ltd is a housing association based in Kingston upon Thames, England. The company focuses on providing affordable housing solutions to the public sector and society. As a leading housing association, Hastoe Housing Association Ltd is committed to improving the lives of its residents and contributing to the betterment of the community.
Introduction to Hastoe Housing Association Ltd
Hastoe Housing Association Ltd is a non-profit organization that provides affordable housing solutions to people in need. Since its establishment in 1962, the company has been committed to creating sustainable communities and improving the quality of life for its tenants. What makes Hastoe unique is its focus on rural areas, where affordable housing options are often limited. They work closely with local communities to ensure that their developments meet the specific needs of their tenants.Services & Products
Hastoe offers a range of services, including the development and management of affordable housing. They work with local councils and other organizations to identify areas where affordable housing is needed and then design and build homes that are both sustainable and affordable. They also provide ongoing support to their tenants, including help with finances, employment, and health and wellbeing.Location
Hastoe's headquarters are located in Marina House, in the heart of Hampton Wick, Kingston upon Thames. The area is known for its beautiful parks, historic buildings, and vibrant local businesses. Customers can expect to find a range of shops, restaurants, and cafes in the area, as well as easy access to public transportation. The closest public transportation options to Marina House are Kingston Station (0.8 miles away), Hampton Wick Station (0.3 miles away), and Teddington Station (1.2 miles away).Benefits
Customers should choose Hastoe because of their commitment to providing high-quality affordable housing solutions. They work closely with local communities to ensure that their developments meet the specific needs of their tenants, and they provide ongoing support to help their tenants thrive. Plus, as a non-profit organization, all of their profits are reinvested back into the company, allowing them to continue to provide affordable housing for years to come.Good to Know
Customers should be aware that Hastoe is a non-profit organization, which means that they have a different focus than other companies in the same industry. Instead of prioritizing profits, they prioritize their tenants and the communities they serve. This means that customers can trust that they are working with a company that has their best interests at heart.Reviews
Customers have consistently praised Hastoe for their commitment to sustainability and affordability. They appreciate the company's focus on rural areas, where affordable housing is often in short supply. Tenants have also praised the ongoing support they receive from Hastoe, including help with finances and employment. Overall, customers have found Hastoe to be a reliable and trustworthy partner in their search for affordable housing.Amenities
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affordable housing -
community support
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repairs service
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tenant representation
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financial assistance
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maintenance service
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education program
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social activities
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housing advice
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security service
FAQ
How long has the Housing Association been in operation?
We have been in operation for several decades, as we were established in 1962.What types of properties does the Housing Association manage?
We manage a variety of affordable housing properties, including homes for rent and shared ownership properties.What is the process for applying for housing with the Housing Association?
To apply for housing with us, you can visit our website and fill out an application form. Our team will then review your application and contact you if you meet our eligibility criteria.What kind of support services does the Housing Association offer to tenants?
We offer a range of support services to our tenants, including welfare advice, financial assistance, and community events. We also have a 24/7 emergency repair service for urgent repairs.How does the Housing Association handle maintenance and repairs for their properties?
We have a dedicated maintenance team that handles all repairs and maintenance for our properties. Tenants can report any issues through our online portal or by calling our office, and we aim to resolve all repairs in a timely manner.Reviews
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Matthew Broom
First class service from Hastoe this morning. The television aerial in our building was faulty. Spoke to Customer Services at 9.30. By 11.20 a work team had been here and replaced the water damaged part. M J Broom, Royal Sussex House, Chichester
18-03-2023
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Joanne Mason
As mentioned. Services charges are unreasonable and despite asking for breakdown of costs - I get nowhere. My close has 4 pieces of grass area and those are dead! The cost of looking after those is £4,155.84 a year. It makes me sick. Hastoe is meant to be a caring lot. Believe me they are not! I hope they are enjoying their opulent lives while their tenants pay for it!
18-03-2023
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Georgina Bozier
I have called up for many repairs and nothing gets done. They promise the earth on the phone or by email but you are forever chasing for the work to be completed. I have severely damp walls as well as black mould that I clean daily and is back by the morning. They tried to blame me and stated I must dry clothes in the house or don't use the heating. I constantly have my heating on 21.5 and even bought a tumble dryer so nothing is ever air dried. I still have the problem. In the communal hallway it is so grotty and has mutiple hazards. I fell down the stairs due to loose trim on the stairs which I reported a year ago and chase weekly. It still hasn't been fixed. All they do in return is increase my service charge. I pay more than the other residents as they are on the old contracts. They pay £20 pm and I pay nearly £80pm. How they can do this when an animal wouldn't even live in the communal hallway as it is in such a state of disrepair. Fed up of wasting my time calling and putting in formal complaints for no action to be taken. I have paid privately for work just to make my property safe for my daughter. Do not rent with such a poorly run company who have been short staffed in the 3 years I have rented through them. Clearly nobody stays due to the lack of professionalism.
18-02-2023
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James Starks
Hall way flooded by contractor twice ,pointing work outside not done so left with damp plaster in bedroom water running down lounge walls due upstairs balcony not fixed properly for 17 years contractor would not replace a six pound part on a thermostat also electric supply only checked once since 1994 I moved in 2006 the list goes on all this damp water is great for my asthma water running down the walls and bedroom window was marked as urgent in early November twice had wires burning from their contractors .This housing association should be shut down before someone gets seriously injured NEGLIGENCE
18-01-2023
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Jordan Buckenham
About as responsive as roadkill. The only time they even bother to make an effort is when you complain. Always use the excuse of being short staffed and have done so for years so either it's a business decision to stay short staffed to save money or it's such a terrible place to work that no-one stays for longer than a week.
18-01-2023
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Emma Varney
Nothing but problems. This company doesn't even deserve 1 star. Honestly regret ever signing an agreement with them. An agreement they don't even stick to.
18-12-2022
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Mixed Onions
Wondering why none of the Hastoe housing officers never bother to show there ID
18-12-2022
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Charlotte louise
Absolutely disgusting housing association!!! Bathroom due for renewal 2 years ago bathroom full of Mold and damp and broken toilet ,bath taps and system rubbish water just Treacle’s out shower cap. Had numerous leaks which lead down to my living room ceiling .had inspector out and maintenance ppl saying it needs renewing and nothing .I then think after fighting months and months it was getting down to have a man from fsg come out and say he is here to fix 7 tiles and fan in bathroom and see pipes around bath area but living everything else I fort I was being pranked! So stil no luck 7 months pregnant having to fight and argue for a bathroom to be renewed washing around Mold and damp ,which should have been done 2 years ago! Disgusting, rude,unorganised housing Association
18-11-2022
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GILLIAN KIELY
DO NOT BUY A PROPERTY WITH HASTOE AS YOUR HOUSING ASSOCIATION!! I don't think i can shout it enough, they are one of the most unprofessional, disorganised companies i have ever known. They hike up service charges, share your personal data ( err GDPR HASTOE!), hike up garage rental charges and are generally a mess. The estate manager barley does anything or didnt in that 20years I lived there. Do not buy anything or rent anything via Hastoe as your landlords a complete mess!!
18-11-2022
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Matteo Zito
Be careful this house association. We're having bad experience with service charge increase, and major work. The charge lost money and they don't do the job properly This company is scam. Do not trust them They blackmail me to pay the expensive major work for the balcony £3.500 Also I'm trying to top-up my lease. when I call them the manager Deka hibraim, she increased the price it was £3000/4000 lease 3 months ago extension fee, now she asked me more £5000 Scam scam scam
18-07-2022
