HARTMANN Direct
HARTMANN Direct is a leading company in the medical supply and surgical supply industry. They offer a wide range of medical equipment and devices to meet the needs of healthcare professionals and patients alike. With a commitment to quality and customer satisfaction, HARTMANN Direct is dedicated to providing the best products and services to their clients.
Introduction to HARTMANN Direct
HARTMANN Direct is a leading medical supply and surgical supply store based in Heywood, England. The company was founded with the purpose of providing high-quality medical equipment and devices to healthcare professionals and individuals. HARTMANN Direct has a long history of excellence in the industry and is known for its commitment to providing innovative products and exceptional customer service. What makes this company unique is its focus on developing and offering products that improve patient outcomes and quality of life.Services & products
HARTMANN Direct offers a wide range of medical equipment and devices, including wound care products, incontinence supplies, and surgical instruments. The company also provides training and education services to healthcare professionals to ensure the safe and effective use of its products. Customers can purchase products online or over the phone, and HARTMANN Direct offers fast and reliable shipping to locations throughout the United Kingdom.Location
HARTMANN Direct is located in the Heywood Distribution Park, which is a bustling commercial area with a mix of industrial and retail businesses. Customers can expect to find a variety of shops and restaurants in the area, as well as several other medical supply stores. The closest public transportation options to HARTMANN Direct are the Heywood Metrolink station (1.5 miles away), the Heywood bus station (1.5 miles away), and the Castleton train station (3 miles away).Benefits
Customers should choose HARTMANN Direct because of the company's commitment to providing high-quality medical equipment and devices that improve patient outcomes. The company offers a wide range of products at competitive prices, and its customer service team is knowledgeable, friendly, and always available to assist with any questions or concerns.Good to know
Customers should be aware that HARTMANN Direct's products are intended for use by healthcare professionals and individuals who have received proper training and education on their use. The company also offers a variety of resources and educational materials to help customers use its products safely and effectively.Reviews
Customers rave about HARTMANN Direct's exceptional customer service and high-quality products. Many customers appreciate the company's commitment to improving patient outcomes and its focus on education and training for healthcare professionals. Overall, HARTMANN Direct is a top choice for anyone in need of medical equipment and supplies in Heywood and beyond.Amenities
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delivery service -
online shopping
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insurance accepted
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telemedicine
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online consultation
FAQ
What types of surgical supplies and equipment do you offer?
We offer a wide range of surgical supplies and equipment including wound dressings, surgical gloves, gowns, drapes, and instruments. We also offer diagnostic equipment such as blood glucose monitors and blood pressure monitors, as well as respiratory equipment like nebulizers and oxygen concentrators.Do you offer any training or support for using the equipment?
Yes, we offer training and support for using our equipment. Our team of experts can provide training and guidance on the proper use and maintenance of the equipment to ensure optimal performance and longevity.What is your shipping and delivery process for orders?
Our shipping and delivery process is fast and reliable. We offer next day delivery on most orders within the UK, and international shipping is available for customers outside of the UK. Our customer service team will provide tracking information and updates on the status of your order.Do you offer warranties or return policies for your products?
Yes, we offer warranties and return policies for our products. We stand behind the quality of our products and offer warranties ranging from one year to the lifetime of the product. We also offer a hassle-free return policy for any defective or damaged products.Can you provide references or testimonials from satisfied customers?
Yes, we have many satisfied customers who have provided testimonials and references. We are proud of our reputation for quality products and excellent customer service. Please contact us to request references or testimonials.Reviews
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Marcia Whittaker
Consistently appalling service, largely as a result of the IT inadequacies of their website. After flagging up IT issues in the past in relation to activating repeat NHS orders on their site and receiving only boiler-plate reassurances from them that the IT problems would be looked into and then hearing nothing further, a recent experience clearly demonstrates that Hartmann's IT system remains seriously defective. A large repeat order of ours falls due on 5th October, so I tried activating this on their site on 30th September, i.e. 6 days in advance of the due date. After successfully entering the correct ID number and passcode in the two boxes I was taken to the next screen, which stated, with Alice in Wonderland-level absurdity, "This order is currently not due; the earliest you can activate this account is 21/09/2022". Yes, you read that right: I tried to activate an order on 30th September 2022, and their IT system tells me the earliest I can activate it is 21st September 2022 so "the order is not currently due". Repeated attempts on 30th September and 1st October at re-entering the ID numbers and passcodes on their site produces the same absurd result: their IT system tells me the earliest I can activate the account is 9 days BEFORE I am actually trying to activate it, and so that apparently means "the order is not currently due". Perhaps someone could tell me in what parallel universe that kind of logic is actually logical? I have screen-shotted the relevant page for Hartmann to see if they bother to respond to this review or the email I have sent them separately. It might be tempting to dismiss this whole matter as just a small IT glitch. It isn't. Firstly, because it is part of a pattern of multiple IT "glitches" Hartmann's website has long been guilty of, and secondly because disruptions such as these cause genuine hardship and distress to people whose health and welfare are dependent on the efficient supply by Hartmann of their products. In our case, we need 64 packs of products delivering to us on the due date of 5th October, but thanks to Hartmann's appalling IT system it looks like this isn't going to happen. The direct result of this will be hardship for the people who are dependent on their products for their health and a lot of extra and unnecessary work for the people who are tasked with looking after them. If Hartmann read this in time and get the products to me by the 5th October I will revise my review to reflect this.
26-10-2022
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Daniela Kentfield
Sometimes They don't bother putting orders through (if you're a non paying customer) and other times they won't deliver the goods.
26-05-2022
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Juli Scanlan
Super helpful, sympathetic and order arrived quickly. Great products that you can trust.
26-05-2021
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Anne-marie Roberson
Absolutely wonderful, very helpful and polite. Coming from Australia to UK and delivery was prompt and awaiting me when I arrived, ever so grateful, saved me alot of money as I didn't have to cart it across the other side of the world. Highly recommended. Anne-Marie Roberson
26-05-2020
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Donna S
26-05-2020
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Leanne Parkes
Never very helpful on phone. Can deliver quicker if you pay for product
26-05-2019
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Anne Loveday
Brilliant service for almost 20 years. Will always recommend this company.
26-05-2019
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david gwilliam
Had the pleasure to work here and have nothing but great things to say about it hardworking team of professional personal in all areas
26-05-2018
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graham roe
26-05-2016
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Lewis Johnson
26-05-2016
