Hartley Wood Boarding Kennels
Hartley Wood Boarding Kennels is a trusted provider of pet boarding services in Leeds, England. They offer safe and comfortable accommodations for pets, including dogs and cats, in their boarding kennels and catteries. The team at Hartley Wood Boarding Kennels is dedicated to providing the best care possible for pets while their owners are away. They understand the importance of pets in their clients' lives and strive to make their stay as enjoyable as possible. Contact Hartley Wood Boarding Kennels for all your pet boarding needs.
Introduction to Hartley Wood Boarding Kennels
Hartley Wood Boarding Kennels is a family-owned business that has been providing exceptional care for pets since 1990. The company was started by a couple who had a passion for animals and wanted to create a safe and comfortable environment for them while their owners were away. What makes this company unique is their commitment to providing personalized care for each pet, as well as their attention to detail and high standards of cleanliness.Services & products
Hartley Wood Boarding Kennels offers a range of services for both dogs and cats, including boarding, daycare, and grooming. They have spacious indoor and outdoor play areas, as well as cozy sleeping accommodations for pets. Additionally, they have a cattery for cats to stay in while their owners are away. Customers can also purchase pet food and supplies at the company's on-site shop.Location
Hartley Wood Boarding Kennels is located in the quaint village of Micklefield, just outside of Leeds, England. The area is known for its beautiful countryside and peaceful atmosphere. In addition to the boarding kennels, there are several other small businesses in the area, including a local pub and a convenience store. The closest public transportation options are the Micklefield Train Station (1.5 miles away), the Micklefield Bus Stop (0.2 miles away), and the Garforth Bus Station (3.5 miles away).Benefits
Customers should choose Hartley Wood Boarding Kennels because of their commitment to providing exceptional care for pets. The staff at the kennels are experienced and knowledgeable, and they treat each pet as if it were their own. Additionally, the facilities are clean and well-maintained, and there are plenty of opportunities for pets to play and socialize.Good to know
Customers should be aware that Hartley Wood Boarding Kennels requires all pets to be up-to-date on their vaccinations before staying at the kennels. Additionally, they recommend that customers book their pet's stay in advance to ensure availability.Reviews
Customers have consistently praised Hartley Wood Boarding Kennels for their exceptional care and attention to detail. Many have commented on the cleanliness of the facilities and the personalized care that their pets received during their stay. Overall, customers have been extremely satisfied with the services provided by Hartley Wood Boarding Kennels.FAQ
What specific services do you offer for pets in your kennel?
We offer a range of services for pets in our kennel, including daily exercise, feeding, and grooming. We also provide comfortable and spacious accommodations for your pets to relax in during their stay.How often will my pet be walked and given exercise?
We make sure that all pets in our kennel get plenty of exercise and fresh air every day. Dogs are walked at least twice a day, while cats are given space to play and explore in our cattery.Can I tour the kennel and meet the staff before leaving my pet in your care?
Absolutely! We encourage all pet owners to come and visit our facility, meet our staff, and see our accommodations before leaving their pets in our care. We want you to feel confident and comfortable with your decision to choose Hartley Wood Boarding Kennels.What is the staff to cat ratio in your cattery?
We maintain a high staff to cat ratio in our cattery to ensure that each cat gets the individual attention and care they need. Our trained staff members are always available to interact with and care for your cat during their stay.What is your policy for administering medication to pets?
We understand that some pets may require medication during their stay with us, and we have a strict policy in place to ensure that all medication is administered safely and correctly. We require detailed instructions from the pet owner, and our trained staff members are responsible for administering the medication at the appropriate times.Reviews
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Scott Porteous
Thank you Karen for all you help booking our holiday today, you were amazing. It's refreshing to come into a Tui store and have an agent so knowledgeable in the destination you have chosen, so a massive thank you. From Melanie and Scott
28-05-2023
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Rachel Birch
Super experience, as soon as we sat down with Millie we felt confident and happy that we would get the holiday we wanted, even though we bombarded her with questions and we changed our destination nothing was too much trouble for her and she gave us great information that helped us make our decision on where to go… We can honestly say that our holiday booking experience was made a lot easier and better because of Millie, she is a great credit to TUI and we will without doubt book again through TUI and hopefully Millie. Darren & Rachel Birch
26-05-2023
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Olivia Bell
Another great experience at this store! I always find the staff so approachable and helpful I have never once had a bad experience! Julie has always been on hand to help me with questions or queries I may have she is fab! After seeing some bad reviews on here I cannot understand why people feel the need to bring a brilliant shop and their staff down for their own mistake! I would never use a different store, the whole team are friendly and will help you the best they can! Thank you once again
23-05-2023
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Valbona Saliko
What they say they don't do. Typical big business. Don't meet customers needs but more focus on sales demands
21-05-2023
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Daniel david-joihn
Firstly this is a response to you stating we have already discussed the nature off my review. This is a lie. We haven't discussed anything because I haven't complained about anything to you personally. I just paid your fine £50 per person. Total £200. I personally don't have time and patience to even discuss this with you. I rather pay the £200 and let customers know. This is the facts. 4 phone calls on the Wednesday all stating if I don't pay the balance by end off the day holiday will be cancelled. I had a break at work and called back before the close off the day. Maybe you record your message. I sure a company time tui will listen to staff calls when there sales are low. Well listen to them. The point is I rang up before the close and holiday was cancelled. Anyway I don't really care I don't want the money back I just will never use you again and I will make sure my family don't. If you do check the message to see your incompetence give the money to charity
21-05-2023
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Rick Samuel
Customer service is just to achieve sales. They lost reality that we are just people who have worked hard and we have invested alot of our money to go on holiday. Tui stop pushing staff to make more sales and rewarding them with sales targets. Better rewards staff for postive feedback after the holiday. Tui will charge you £50 per person for not real justification.
14-05-2023
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Lisa Wroe
I was so worried about booking my first trip to Disneyland Paris, for myself and my special needs child. Simone was brilliant! Very professional and clued up. She answered all of my 1001 Qs. The service I received went over and beyond. I got holiday insurance sorted via Simone too, which was one less job to do later on. Simone even contacted the airline to make sure we got special assistance at the airport. This was so much appreciated! This made our airport experience much calmer than I anticipated! When it comes to me booking my next holiday, I will be using TUI and making sure I book with Simone at your branch!!
14-05-2023
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Daniel David-john (The Retail Trader)
Customer service is driven by sales not the customers. This is the world we are in now. I have booked many holidays with tui. When things run to plan they are happy they get commission. When COVID happend they had £5000 cash flow of my money. Last week when things happend in my personal life I totally forgot to pay for the holiday. I tried calling at 830. Office closed. Later that day I had 4 phone calls with voice message saying I need to call by the end of the day or my holiday is cancelled. So I rang to pay yet it was cancelled which was not what I was told on the voice mails. I was asked why I didnt come to the superstore. This is terrible customer service and I would never use reasons to someone who don't care . I just allowed them to abuse their power. Either let them keep £800 pounds or pay £200 to active my holiday. If you have time stay clear and uses a small companies. Leaving voice message and not doing what you are saying and Charing me £200 when you have no idea why I forgot to pay shows me how you are trained as robots to make more sales and take as much as possible regardless of the situation.
14-05-2023
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David Murray
Simone dealt with our holiday with ease. She was very knowledgeable and happy to help with all of our enquiries. This was our first holiday in years. She made it easy for us. We would recommend Simone to everyone
14-05-2023
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keanan smith
big thank you to simone today at TUI store Rotherham. had so much patience with our booking and spent so much time today to help us find our holiday. again, thank you
14-05-2023
