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Tour Operators

Hallmark Travel

Hallmark Travel is a leading tour operator based in East Grinstead, England. They specialize in providing top-notch travel and hotel services to their clients. With years of experience in the industry, Hallmark Travel has established a reputation for excellence and reliability. Whether you're looking for a romantic getaway, a family vacation, or a business trip, Hallmark Travel has got you covered. Contact them today to start planning your next adventure.

Introduction to Hallmark Travel

Hallmark Travel is a UK-based tour operator that has been providing travel services since 1985. The company's purpose is to offer customers the best possible travel experience and create unforgettable memories. What sets Hallmark Travel apart from other travel companies is its commitment to providing personalized service to each customer.

Services & products

Hallmark Travel offers a range of services including bespoke holidays, group travel, and corporate travel. Customers can book flights, hotels, and tours through the company. The company specializes in tailor-made holidays that are designed to meet the specific needs of each customer.

Location

Hallmark Travel is located in East Grinstead, a town in West Sussex, England. The area is known for its historic landmarks and beautiful countryside. The town has a range of businesses including shops, restaurants, and cafes. Customers can expect to experience the charm of a traditional English town when visiting East Grinstead. The closest public transportation options are East Grinstead Railway Station (0.4 miles), the Metrobus stop at London Road (0.2 miles), and the Metrobus stop at King Street (0.2 miles).

Benefits

Customers should choose Hallmark Travel because of the company's commitment to providing personalized service and creating unique travel experiences. The company has a team of travel experts who are dedicated to helping customers plan the perfect holiday. Hallmark Travel also has strong partnerships with airlines, hotels, and tour operators which allows the company to offer competitive prices and exclusive deals to its customers.

Good to know

Customers should be aware that Hallmark Travel is a member of ABTA (Association of British Travel Agents) which means that customers can book their holidays with confidence knowing that they are protected by ABTA's Code of Conduct. The company also has an ATOL (Air Travel Organiser's Licence) which protects customers in the event of the company's financial failure.

Reviews

Customers have praised Hallmark Travel for its excellent customer service and attention to detail. Many customers have mentioned that the company's travel experts have helped them plan the perfect holiday and have provided valuable advice and recommendations. Customers have also mentioned that the company's prices are competitive and that the company offers a wide range of travel options.

Amenities

  • amenity
    free wi-fi
  • amenity
    restaurant
  • amenity
    bar
  • amenity
    room service
  • amenity
    pet-friendly
  • amenity
    luggage storage
  • amenity
    laundry service

FAQ

What are the destinations you offer tours to?

We offer tours to a variety of destinations around the world. Some of our popular destinations include Europe, Asia, Africa, and South America. We also offer tours within the United Kingdom.

What type of accommodations do you provide during the tours?

We provide a range of accommodations during our tours, including hotels, resorts, lodges, and guesthouses. The type of accommodation varies depending on the tour and destination, but we always strive to provide comfortable and clean accommodations for our clients.

What is the group size for your tours?

Our group size varies depending on the tour, but we typically aim for small to medium-sized groups. This allows for a more personalized experience and allows us to provide better service to our clients. We also offer private tours for those who prefer a more exclusive experience.

What is included in the tour package?

Our tour packages typically include accommodations, transportation, tour guides, and some meals. The specific details of each tour package vary depending on the destination and the type of tour. We always provide detailed information about what is included in each tour package.

What is your cancellation policy?

Our cancellation policy varies depending on the tour package and the time of cancellation. We always provide detailed information about our cancellation policy before clients book a tour with us. In general, we offer full refunds for cancellations made more than 30 days before the start of the tour. For cancellations made within 30 days of the tour start date, we offer partial refunds or credit towards a future tour.

Reviews

  • Ian Wilson

    28-03-2023
  • Katie Comber

    Charmaine helped me plan a surprise trip to Italy for my other half, and it was honestly the most amazing and stress free experience for us! Charmaine suggested good places to go, and organised transfers to different areas of Tuscany for us. We stayed in the most beautiful places and stayed UNDER my budget! As someone who plans everything to the tiniest detail, I was so impressed by the detail within all the emails from Charmaine and also the pack we were given before we went away. Everything was easy to understand, meaning we could relax leading up to our holiday. Charmaine was always there at the end of the phone or an email if I had any questions, and was so supportive and patient with me. We had to postpone our trip twice due to the pandemic, and due to Charmaine's calm nature and knowledge, it was not a stressful experience for us - we just couldn't wait to go! Thank you so much from the bottom of our hearts for the most amazing trip. I 10000% recommend Hallmark Travel to anyone and we will definitely be back to get the ball rolling on our next adventure. Thank you for everything! xxx

    28-10-2022
  • Harryt22

    Great, friendly and knowledgeable people :)

    28-09-2022
  • Sally Marsh

    Jo booked the holiday we had chosen. It was great , it took away all the anxiety of the on line booking procedures. It was so nice to have a real person to speak too. Thank you Jo. Bring back travel agents

    28-08-2022
  • Rick Webb

    Very very helpful charmian

    28-05-2022
  • Elly Horrod

    Friendly and efficient.

    28-05-2020
  • Harry Harry

    28-05-2020
  • Susan Quirico

    We had a wonderful holiday. Thank you for recommending Silversea. As a first cruise, it exceeded our expectations. The ship, facilities and service were impressive. We so enjoyed the places we stopped and the excursions we went on. We certainly were lucky with whale sightings. We loved the Alaska panhandle, although Anchorage showed a different side to Alaska.

    28-05-2020
  • Thomas Jackson

    I believe this is the first review I’ve written but I feel I need to share my experience so other people don’t fall for the same mistakes that I did. My partner and I chose Hallmark to help us plan our 3 week winter break to Australia. We are quite independent with our planning but we thought we might need some assistance with this specific trip as it was Christmas time and we didn’t want the stress of organising it ourselves…..how wrong we were. We had the pleasure of dealing with Charmaine when she actually turned up to our appointments, wasn’t late or generally answered our calls or emails. We weren’t needy by a long shot but were very disappointed to turn up to an appointment that had been booked weeks in advance to discuss our holiday only to arrive and the staff not know where Charmaine was until 10 minutes after our appointment start time before informing us that she wasn’t able to turn up. This should have set alarm bells off in our head but we had read good things about the company so gave them the benefit of the doubt. For a time, it was going well and things started to take shape, we still had to wait days and sometimes weeks for responses on questions or confirmations and Charmaine refused to take our calls. The problems didn’t truly start until they issued our tickets 2 weeks before our trip though. We enquired why these couldn’t be released early to save the stress of rectifying any issues, but were informed it was out of their hands and everything would be fine. However, a very important part of our holiday was mis-booked or overlooked by Hallmark. On the car hire documentation my partner was the lead driver. We had mentioned in a previous meeting with Charmaine that I would be driving and my partner would not, this was acknowledged by Charmaine. To rectify the issue, they were asking that we paid £90, inferring that it was our mistake - but fortunately we found written proof and were able to persuade them otherwise after some very rude and blunt emails from Hallmark. To mitigate the costs to Hallmark I can only assume we were provided with an inferior standard of car. We also discovered in that meeting that the ferry time initially written in our plans had been booked for the incorrect time. Whilst on holiday, having driven 3+ hours from Port Fairy to Apollo Bay we arrived to find that the accommodation that Hallmark had booked for us had been cancelled back in April yet we had only received confirmation 2 weeks before we flew out. We were left having to find somewhere to stay on boxing day night, having contacted both emergency numbers for Hallmark and Gold Medal with no response. This took us some time and impacted our evening and the following day, Hallmark were unapologetic when informed and passed the blame to third parties. In addition, the way the day trips were booked seemed to make no sense. We ended up seeing the same stretch of road (1.5hrs) 6 times. We were staying in Cairns first and the trip that was recommended and booked for us was the Great Barrier Reef trip which is based out of Port Douglas. We then stayed in Port Douglas and the trip that was recommended and booked for us was the Kuranda Skyrail which is situated just outside of Cairns. This resulted in us having to get coach transfers for both trips that not only was charged at an additional cost but wasted hours of our holiday. There was no thought that went into arranging these for the benefit of the us the customer. Having chased up Hallmark for a refund for our accommodation we had to purchase whilst out in Australia multiple times, when we did finally receive it, it was simply put into our bank and a receipt sent in the post. There was no cover letter, no phone call and absolutely no sign of an apology for the inconvenience caused. Throughout everything we have found Hallmark very rude, unapologetic and they have certainly not taken any ownership of the issues we have encountered. The experience has put us off travel agents for the foreseeable future!

    28-05-2019
  • Jane Ross

    Lovely personal service

    28-05-2019