Halfords Autocentre Sydenham

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Reviews

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  Lola A

  Don't get your MOT done here. It ends up being an incompetent and extortionate service despite all the 'offers' they have on the website. They're utter time wasters and tried charging me £500 for 'repairs' that cost £35 elsewhere. What's more I watched the repairs being done and when I went back for the retest was told there was a new issue and tried to blame the mechanic where it hadn't even been touched by them?! Ludicrous place, it seems they must make up issues for commission with this sort of price gouging which is completely unethical given the current cost of living crisis with people struggling to make ends meet. AVOID AT ALL COSTS.

  20-05-2023
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  Nicola Ferris

  Professional courteous service. Have always had a good experience with services and checks here.

  19-05-2023
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  Zoe Chandra

  I recently had a disappointing experience with Halfords in Sydenham when I brought my car in for a suspension check. The manager, Abs, proved to be extremely unhelpful and showed a lack of care and concern throughout the entire process. I would strongly advise against visiting this location, as they failed to take my concerns seriously. From the moment I arrived, it was evident that Abs was not invested in providing quality customer service. The initial diagnosis of my suspension issue was incorrect not once, but twice, leading to unnecessary expenses on my part. Despite paying £700 to have the issue resolved, the problem persisted and my car was not properly fixed. When I returned to the store for a second time to address the ongoing suspension issue, I was met with a dismissive and negative attitude from Abs. Rather than acknowledging their previous mistakes, Abs seemed uninterested in rectifying the situation and failed to take my concerns seriously. Their lack of professionalism and unwillingness to provide adequate support was deeply disappointing. To further compound the issue, when I called the store a few weeks ago to schedule another suspension check, Abs displayed the same negative and dismissive attitude. This behaviour is simply unacceptable and does not align with the level of service one would expect from a reputable automotive establishment. I ended up not going, and booked it in with Halfords in Beckenham instead, who were a lot more kind and helpful. In light of my experience, I strongly advise against choosing Halfords in Sydenham. The unhelpful and apathetic attitude displayed by Abs, the manager, reflects a lack of commitment to customer satisfaction and the inability to address and resolve issues effectively. It is clear that they do not take their customers seriously, and as such

  19-05-2023
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  numan sarfraz

  Service: Tires

  19-05-2023
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  Aurelija Mankute

  Services: Brakes, Brake service & repair

  12-05-2023
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  Meet Mehta

  Did a free car check for me - friendly customer service going above and beyond

  05-05-2023
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  Gloria Elena Stefanescu

  I had the best experience, thank you so much Abbs! I had a new set of wheels and tyres fitted today, just a few hrs after I dropped off the car which was such a nice surprise (booking was for a later date)! I'm emotionally attached to my car and Abbs did a great job, he kept me updated with the progress, answered all my questions, even checked the lights and wipers! Driving my car home with the new tyres and wheels was beautiful! I honestly can't recommend Abbs enough, I hope I only have to see him for MOTs, but he is now definitely my 'go-to' for my car! Thank you! Services: Tires, Wheel alignment

  28-04-2023
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  bangals32

  Great service, Mohammed is a real asset

  26-04-2023
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  A O

  Dropped car off at 815 for 830 service/ MOT appointment, first car to arrive. I asked for an estimate as its always been done in 3 hours or less, and was told “by 1700” by unhelpful receptionist. As Im a long walk from home, I went to a local gym, called 3 hours later, they put me on hold then hung up. I visited 30 mins later, I could see car inside with only two other vehicles and asked for an update, and received the same 1700 and the receptionist was unhelpful and when I said I am 40 mins from home so I just want to know whether I should go home or not. Called customer services, very nice but still no car, nearly five hours. I wont use Halfords again if they cant respect an 830 first appointment that was booked as I had other things to do today. Update, car service took just over 5 hours, and at the end I was told I was the lucky one whose MOT was done (passed) as others were cancelled due to staff shortages. Its been same excuse for three years.

  26-03-2023
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  Annabelle Clendenan

  Just got back from having my car MOT-ed, Abbs and his crew were outstanding! Everything was done with a smile and the MOT was done within the one hour time slot. Thank you for your awesomeness Abbs you made my day 10/10 again They guys, led by Jordan, were an excellent team. Replaced break pads & MOT-ed the car within budget and on time. Very easy to talk things through. 10/10

  26-03-2023