Guru Jewellers

FAQ

Reviews

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  Rajai Kawawal

  I've been using Guru Jewellers for over 10 years I've had all my wedding jewellery made from Vijai recently good customer service top prices paid for the gold I will highly recommend Guru Jewellers

  26-04-2023
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  Sandy Nahal

  I would NOT recommend using services at at Guru Jewellers - dissatisfied and hugely disappointed. I gave two of my Mums rings to them on Tuesday 4th April 2023, asking for them to be cleaned and repaired (they were slightly bent and two small stones needed to be replaced). I explained that the rings needed to be ready before 14th April, and was informed that would be no problem. I asked if I could be called later this week for an update, and Suneeta was pleasant and told me to call on Tuesday (11th). I called on Wednesday 12th for an update, and spoke to Vijai. I asked “please can I have an update on my mums rings, my name is Sandy Nahal..?”. He quite bluntly said “for me to help you it would help if you told me your name” - I repeated my name, and he said that they will be ready on Thursday. I called on Thursday 13th and spoke to Vijai, who told me “the rings will be ready for 5pm, but call us before you get here”. I asked, “if they will be ready for 5pm, why do I need to call beforehand as I am at work and unable to keep making personal calls?” He told me that this is what he’s telling me to do. So at 5pm, when I finished work I called Vijai, and he said they rings are not ready to collect and they should be ready for midday Friday. I explained to him that I’m hugely disappointed, as I had explained last week that I needed to collect the rings before Friday 14th April. Vijai responded by saying “I think there must be something wrong with your hearing - I did not say the rings would be ready for 5pm today .” I asked where the rings were and for me to collect them directly from where they were being fixed if not at his shop, to which he replied “You do not need to know where the rings are”. Clearly shocked and massively disappointed with this customer service so far, I remained polite and stated “I need the rings ready for 10.50am tomorrow morning as I will be leaving Wolverhampton at 11am. He said he cannot guarantee this - I informed him I have not slept well over the last week due to my partner being in hospital and unwell, and I would appreciate to not be spoken to with such attitude over the phone by someone who should be providing a friendly service . His response: “I will pull a few strings and get the rings ready for 10.50am”. The next morning I was running late due to my partner being unwell, and received the attached text from Vijai. (If google review has no function for me to upload screenshot, the text said stated “it’s 11.07am”) I got to the shop at 12pm and could see that Suneeta was helping a customer, however she spoke over the customer and said “you were supposed to be here at 10.50am, go and get your rings from my husband over there”...!! I didn’t say anything, got the rings and was informed it would cost £80. When I left I asked how to leave a review for the service received - this was responded with “what review will you be leaving..” to which I explained “an honest one, so if you can please open the door as I’m in a rush”. Absolutely appalled with the service and will be sharing my awful experience with anyone who should be looking for a local jeweller. Avoid this shop, as there are plentiful other jewellers located on the same road that will offer a friendly, far more professional and efficient service.

  26-04-2023
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  Nisha Leer

  5 star service ,lovely customer service 👌

  26-02-2023
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  Akash

  Amazing customer service and extremely professional. Had adjustments made to a bracelet which has been done so well that it is impossible to tell any work has been carried out. I was told by numerous jewellers it was not possible but the team at Guru Jewellers have done a brilliant job. Highly recommended!

  26-01-2023
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  Benjamin Williams

  Went to this shop today and the service was top notch and as a black man going to an Indian shop was made to feel welcome and the service was very genuine also. I was served by Suneeta 💯💯💯👍🏾👍🏾👍🏾

  26-12-2022
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  desigal k

  Very pushy in asking for money has no patience. I have no other jewellers seen so greedy and pushy for money I recommend no one buy from here.

  26-12-2022
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  Balibains Jigbali

  I was at guru jewellery shop early this week when a customer was very rude and irate to the owners I felt quiet concerned knowing and purchasing from guru jewelers for over 30 yrs my family , friend children and grandchildren gifts, wedding jewellery, all occasions I've had in 30 yrs guru jewelers are trust worthy, family orientated and customer focused and I will not shop anywhere else as both vijay and sunita have always shown respect, honesty and brilliant customer service to all customers who walk in and make you feel very warm and welcomed . So the customer who was rude and disrespectful to them and said its the worst shop in Wolverhampton to reflect and does not understand the respect they showed then whilst I was there which was totally unfair to them. I'm sure that comment was ignored by all guru jewelers valued customers. Guru jewelers are a very respected jewelers in wolverhampton and always will be .....

  26-11-2022
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  Monika Badhan

  Very bad experience don't know how to talk with ladies. Guru jewellers is one of the worst shop of jewellery in wolverhampton. Forced me to buy the thing and called me that can't make it at time. Very clever money maker

  26-11-2022
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  Ray G

  Absolutely fabulous Customer Service, prices and quality of jewellery. Can only recommend. My favourite jeweller on dudley road.

  26-09-2022
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  Sara Kullar

  Great customer service and range of jewellery. We shopped around and this was by far the best place to come for what we needed. High quality and great value - highly recommended :)

  26-05-2022