GUR Sewing Machines
GUR Sewing Machines is a company based in Birmingham, England that specializes in the manufacturing and repair of sewing machines. They also offer a wide range of services including monogramming, embroidery, and doll restoration. In addition, GUR Sewing Machines provides a variety of materials and supplies such as thread, yarn, and machinery parts. They cater to a diverse clientele including handicraft exporters, knit shops, toy manufacturers, and cotton exporters. GUR Sewing Machines is dedicated to providing high-quality products and services to their customers in the art and creative, clothing and fashion, machinery and equipment, and manufacturing and fabrication industries.
Introduction to GUR Sewing Machines
GUR Sewing Machines is a company located in Birmingham, England, that has been in the sewing industry for over 30 years. The company was founded with the mission to provide quality sewing machines, parts, and notions to its customers. GUR Sewing Machines is unique because it offers a wide range of services, including sewing machine repair, embroidery services, and monogramming services.Services & products
GUR Sewing Machines offers a variety of products and services for its customers. They sell sewing machines, machinery parts, threads, and notions for all types of sewing projects. In addition, they offer sewing machine repair services, embroidery services, and monogramming services. Customers can also find toy manufacturers, yarn stores, and wool stores at GUR Sewing Machines.Location
GUR Sewing Machines is located on New Summer St in Birmingham, England. The area is known for its diverse range of businesses, including knit shops, cotton exporters, and craft stores. Customers can expect to experience a bustling urban environment with a mix of shops, restaurants, and cafes. The closest public transportation options to GUR Sewing Machines are the Birmingham Moor Street train station (0.5 miles away), the Birmingham Snow Hill train station (0.6 miles away), and the Aston train station (0.7 miles away).Benefits
Customers should choose GUR Sewing Machines because of their extensive knowledge and experience in the sewing industry. They offer a wide range of products and services to meet the needs of any sewing project. They also have a team of skilled technicians who can repair any sewing machine. Additionally, their prices are competitive and affordable, making them an excellent choice for anyone looking for quality sewing supplies.Good to know
Customers should be aware that GUR Sewing Machines also sells used computer stores and machine shops. However, all used items are inspected thoroughly to ensure they are in good working condition before being sold to customers.Reviews
Customers have praised GUR Sewing Machines for its excellent customer service, knowledgeable staff, and quality products. Many customers have also commented on the speed and efficiency of their sewing machine repair services. Overall, GUR Sewing Machines has received high ratings and positive reviews from its customers.Amenities
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delivery service -
online ordering
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customization
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gift wrapping
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discounts
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loyalty program
FAQ
What type of dolls do you specialize in restoring?
At GUR Sewing Machines, we specialize in restoring all types of dolls, including vintage, antique, and modern dolls. Our team of experts has the skills and experience to repair and restore dolls of all materials, including porcelain, cloth, and plastic.Do you offer any financing options for purchasing a sewing machine?
Yes, we offer financing options for our sewing machines. We understand that purchasing a sewing machine can be a significant investment, and we want to make it easier for our customers to bring their sewing projects to life. Contact us for more information on financing options.Can you provide references or testimonials from previous customers?
Absolutely! We have many satisfied customers who have left positive reviews and testimonials about our services. You can find some of these reviews on our website or social media pages. We would also be happy to provide you with references upon request.What is your typical turnaround time for a sewing project?
Our turnaround time for sewing projects can vary depending on the complexity of the project and our current workload. However, we always strive to complete projects as quickly as possible without compromising the quality of our work. We will provide you with an estimated completion time when you bring in your project.Do you offer bulk or group discounts for monogramming services?
Yes, we offer bulk and group discounts for our monogramming services. Whether you need monogramming for a large order of shirts for your business or a group of personalized gifts for a special occasion, we can work with you to provide a discounted rate. Contact us for more information on our bulk and group discounts.Reviews
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jackie goodwin
I had problems going through finance to buy a machine but I can not thank the gentlemen for their patience in assisting me in sorting things out for me. Definitely went above and beyond to help me 😀 believe me I was a real pain 🙈. Absolutely fabulous company would highly recommend GUR to anyone 100%. They have everything you can think of for the sewist at fab prices and delivery is super fast (next day delivery) when you order before 15.00hrs. So what are you waiting for go and have a look you'll be amazed👌👍👏
19-05-2023
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Yvonne Slater
AMAZING CUSTOMER SERVICE I bought an ex demo sewing machine on line, which was delivered free the next day. Unfortunately it wouldn't sew. As I live quite near, I suggested that I take the machine back and they would check it out and give me a demo if it was me doing something wrong. When I got there, they had a leaking roof and staff absence but I was greeted warmly and shown into their office. Within 15 minutes I was on the way home with a brand new machine which was even carried to my car. I even received a lovely follow-up email from them . I couldn't recommend the gentleman and their customer service enough.
05-05-2023
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Claire Rintoul
Appalling service. Sold me an electronic sewing machine that only sews backwards and none of the additional stitches work. Sent with no manual. Requested pictures and videos which I sent. Even asked me to post them my own sewing thread. Eventually admitted that the machine was faulty and arranged a collection. Promised to send out a packing box but didn't. I packaged the machine in a box with polystyrene and bubble wrap and the company claim that it was broken in transit and charged me for the damage. IF there was damage this was caused by their failure to send a proper packing box. Took two weeks to issue a partial refund, tried to charge me for the non-existent manual, charged me for damage and charged ne £45 for packing - which is contrary to the Sale of Goods Act. Avoid this company like the plague.
28-04-2023
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Justin Allen
Brilliant Products and machines at very good prices, A brilliant team who helped and proivided me with all the information i need on my purchases happy with the service provided would highly recomend to all friends and family Happy customer thank you guys :)
26-04-2023
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Tramaine Burrell
26-02-2023
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Crystal Callicott
Sent me fake janome feet. Fab if you want to break your machine for expensive prices! Edit to note that the website states they are spares so you can expect them to be fakes, how silly of me not to notice.
26-01-2023
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Katy D
Show items as in stock but on back order. Promise to keep you updated but never proactively contact you to tell you what is happening with order. Gave up waiting after 2.5 months of "it will be next week". I get there are global shortages but don't sell things as in stock or promise proactive communication if you can't deliver. Edit... to say they can't find an order sums up the "customer service"🙄
26-07-2022
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Gail Simpson
The person who answered the phone was so rude, I have never been spoken to in such a condescending manner. I tried to call back to speak to a manager but there isn’t a different number to call, and the phone wasn’t picked up. Emails seeking help were not answered either.
26-06-2022
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SEAT Gibson
I bought a Jaguar overlocker … but try getting this thing repaired under warranty … what a nightmare. The person who answered the phone put me didn't listen to what I said, then on hold disconnected the call. How can the person who deals with repairs be on 4 week holiday with GUR has no contingency plan? So, the repairs/warranties will build up for 4 weeks? I now understand why the Jaguar sewing brand isn't as popular as other brands in this country. I would rather shop elsewhere … and spend more money on a better brand now.
26-05-2022
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Sandi Hart
This is a great company for sewing machines etc. I bought a sewing machine and an embroidery machine. It was a happy experience. I would recommend GUR to everyone. Good all round people who spend time with you and want to give you the best package possible. Thank you GUR.
26-05-2022
