Guildford Tyre Company Ltd.

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Reviews

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  Rob McEvoy

  They really helped me out. I left it way too late for a MOT at another place, 2 front tyres needed changing. I phoned up last minute and they managed to get me in, they were courteous and fast. Great job all round, and will defo use again, thanks!

  25-05-2023
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  Anthony Cooke

  I had Roy do a Full geometry alignment on my Mk1 Mx-5. Great service, he treated the car as if it was his and the car feels brand new. Be warned, if your car is lowered a fair bit you may struggle to get a good caster reading due to the hunter equipment not fitting in the arch when the wheels are turned!

  23-05-2023
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  Simon T

  This garage were very helpful and patient when I mistakenly bought a faulty car. The staff there are brilliant. Thanks.

  21-05-2023
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  Joanna Raczkiewicz

  PLEASE AVOID – RUDE AND UNPROFESSIONAL FEMALE WHO SEEMS TO BE ONE OF THE SHAREHOLDERS – VERY DISSAPOINTING SERVICE I went to Guildford Tyre this afternoon to clarify why we have been charged for the work they have not performed properly. My husband went there last week and this tyre centre was highly recommended to us by one of our friends. My husband asked for advise as his car was pulling to one side. He was told that by the lady who works at the reception that his car will need alignment which will cost £50. He agreed and asked for work to be carried. Once the car was looked at, one of the mechanics advised my husband that he also need to do alignment of the rear tyres and it will cost him £90 in total but this will solve the problem. My husband agreed and asked for work to be done. Once the work was completed he went on the road for a ride just to find out that his car is still pulling to one side. He returned straight back and explained that problem. Another mechanic took a car for a ride and agreed that there is an issue with a car. He took it for a check and said that nothing can be done as his car needs new suspensions arms etc and they will send him a quote. This however was not advised to my husband in the first place. Looks like the first mechanic was not qualified enough to verify the problem, he was only trained to earn more money for the company. My husband returned home and felt like being fooled. He was charged for something that could not even be done properly according to second mechanic. We discussed about this at home and decided to return to Guildford Tyre Centre to clarify the issue. I understand that £90 may seems like not a lot of money for some people and this was not really a case but I do not like when people trying to take advantage of me. We do not mind to pay for the service received but on this occasion we paid for nothing. What is more, when we went to speak to the lady who originally advised my husband she was extremely rude. She was trying to persuade that there was misunderstand between mechanic and my husband and surely my husband was advised that works need to be done etc. I asked her that she should check with the mechanic who performed the job that day but instead of this she asked another mechanic to translate to her what is the problem which was unreasonable as she could understand me, however, she was unable to give us an answer. She knew that English is not our mother tongue and it feel like we were ignored and discriminate because of that. Anyway this gentleman was very extremely polite and nice and was trying to resolve the problem, opposite to the lady who was very arrogant. The female acted very rude she even said “Give me a break” in front of us, two of her colleagues and other customers sitting in the waiting room. I would like to believe that she said this without realising that as I cannot imagine that someone would say something like in the presence of customer. I asked her name and was going to make an official complaint regarding her behaviour, however, it looks like she is one of the shareholders, therefore, it does not make sense to make any complaints. I would like to warn other people and ask you to carefully consider using this company as there are other good companies around in Guildford who really cares about their customers. It is obvious that this lady does not really care about the customers and future of the company. Please use other companies who really do what they promised. The Guildford Tyre Company proudly advertise that they “Customer satisfaction is the heart of our dedicated team”. Well, I would consider to train the front staff first, especially this lady as she clearly requires some customer service training. This is shocking that company that has been run for some many years take the risk and put this lady in the front of the customers. I do not recommend this company mainly because of this lady.

  14-05-2023
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  Elizabeth Campbell

  Excellent customer service! Thorough and speedy work!

  07-05-2023
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  Alan Bathurst

  excellent service 👏

  28-04-2023
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  Farshad Safari

  28-04-2023
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  Rich Lucas

  Needed an unusual tyre size, only place with choice of 3, all in stock, fitted midrange on arrival after telephone booking hour earlier. Excellent advice, professional service, and no pressured sales

  28-04-2023
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  Joseph Chan

  Just took my car to Guildford Tyre to replace a tyre. It took them one hour just to replace one tyre. When they completed the job, I saw a fresh scuff mark on the alloy wheel. When I complained to them, they said it's not them, the scuff mark was there before. I can't prove it one way or another, but I know the mark was definitely wasn't there before. It's a few months old car, I take extra care of it, I won't even park it in a busy supermarket car park. I only just pumped the tyre yesterday and there was no scuff mark. I am 100% sure they scratched it during the process of replacing the tyre. But they refuse to admit it. So, I don't think I will go back to Guildford Tyre in the future.

  28-04-2023
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  Gary Statters

  Very good service and excellent staff would recommend

  28-03-2023