Group FX - Premier Samsung Service Centre
Group FX Premier Samsung Service Centre is a leading provider of appliance repair services, specializing in refrigerator, washer and dryer, and television repair services. They also offer phone and screen repair services, as well as stereo repair services. Their team of experienced electronics engineers provides top-notch repair services to customers in Basildon, England. In addition to repair services, they also supply appliance parts and offer machine workshops for machinery and equipment. Group FX Premier Samsung Service Centre is a trusted name in the IT and e-commerce, electronics, and telecommunications industries.
Introduction to Group FX Premier Samsung Service Centre
Group FX Premier Samsung Service Centre is a renowned company that has been in the industry for several years. The company specializes in providing top-notch appliance repair services, including refrigerator and washer & dryer repair services, screen repair services, and stereo repair services. What sets this company apart from other appliance repair services is its team of expert electronics engineers who deliver exceptional services to customers.Services & Products
Group FX Premier Samsung Service Centre offers an array of services, including repair services for televisions, phones, and appliances. The company also sells various electronics, such as appliances and phone accessories.Location
Located at 11 Braiswick Pl, Basildon SS15 6EB, United Kingdom, Group FX Premier Samsung Service Centre is situated in a bustling area that is home to several businesses, including machine workshops and electronics stores. The area is also well-served by public transportation, with the three closest options being Basildon Station (1.7 miles), Laindon Station (1.9 miles), and Pitsea Station (2.5 miles).Benefits
Customers who choose Group FX Premier Samsung Service Centre can rest assured that they will receive quality repair services from a team of electronics experts. The company is committed to providing top-notch customer service and strives to ensure that customers are satisfied with the services they receive.Good to Know
Customers should note that Group FX Premier Samsung Service Centre specializes in repairing Samsung appliances and electronics.Reviews
Customers have consistently praised Group FX Premier Samsung Service Centre for its exceptional customer service and high-quality repair services. Many customers have noted that the company's electronics engineers are knowledgeable and skilled, providing quick and efficient repair services.Amenities
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repair service -
on-site repair
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parts replacement
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warranty service
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technical support
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free estimate
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certified technician
FAQ
Do you offer any warranties or guarantees on your repairs?
Yes, we offer a warranty on all repairs we carry out. The length of the warranty will depend on the type of repair and the parts used. We are committed to ensuring that all repairs we carry out are of the highest quality and are backed by our warranty.Do you offer emergency repair services and what is your response time?
Yes, we offer emergency repair services for certain types of repairs. Our response time will depend on the nature of the repair and the availability of our technicians. We strive to provide prompt and efficient service to all of our customers.How long will it take to repair my television?
The length of time it takes to repair your television will depend on the nature of the problem and the availability of parts. Our technicians will provide you with an estimated timeframe for the repair when you bring in your television for service.What is your turnaround time for projects?
Our turnaround time for projects will depend on the scope of work and the availability of parts. Our technicians will provide you with an estimated timeframe for the completion of your project when you bring it in for service.Do you offer discounts for bulk or repeat orders?
Yes, we offer discounts for bulk or repeat orders. Our pricing will depend on the nature and volume of the work. Please contact us directly for more information on our pricing and discount policies.Reviews
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A Google User
I recently had the unfortunate experience of dealing with Group FX, Samsung's preferred repair specialist, and I must say it was an absolute nightmare. This company's complete lack of customer service and unprofessionalism left me incredibly frustrated and disappointed. To begin with, the staff members who answered my calls were anything but professional. They seemed ill-informed and incompetent, providing me with incorrect information and failing to address my concerns effectively. It was clear that they were not adequately trained to handle customer inquiries or resolve issues. The most infuriating part of my interaction with Group FX was their blatant dishonesty and disregard for my time. On not just one, but multiple occasions, they canceled my appointments without any prior notice. This left me waiting for a technician who never showed up, wasting my valuable time. To make matters worse, they had the audacity to call me around 5pm, long after the scheduled appointment time, to reschedule. This level of disregard for punctuality is completely unacceptable. I cannot stress enough how disappointed I am with Group FX's performance in repairing my Samsung products. Their lack of professionalism, frequent cancellations, and constant rescheduling demonstrated a complete lack of respect for their customers. It is absolutely bewildering that Samsung, a reputable brand, would choose such a subpar company as their repair partner. As a result of my experience with Group FX, I am seriously reconsidering my loyalty to Samsung. If this is the level of service I can expect from their chosen repair specialist, then I no longer have confidence in the quality and reliability of Samsung products. It is disheartening to see a trusted brand like Samsung associate itself with such an inept and unprofessional company. In conclusion, I strongly advise against using Group FX for any repair needs. Their incompetence, unprofessionalism, and lack of respect for customers make them an incredibly frustrating and disappointing choice. Save yourself the time, frustration, and potential damage to your Samsung products by seeking alternative repair options. Service: Refrigerator/freezer repair
27-05-2023
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Kirby Dan
Positive: Professionalism, Punctuality, Responsiveness Service: Household appliance installation
22-05-2023
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Arsalan Tariq
Absolutely awful company to deal with. Full of rude and incompetent staff and technicians. They lie and cancel appointments without notice. Telephone manner is appalling and samsung really need to start doing mystery shopping on this service centre as they are rude and aggressive on the phone and in person. They used to be very good but now have very rude and incompetent staff in their offices and if you are based in London do not buy a Samsung product as chances are you'll have to deal either this awful company.. the other reviews on here speak for themselves and people arr so fed up of these cowboys!! Service: TV repair
14-05-2023
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Melissa
Professional, competent, and fixed our sound bar on the first visit. The engineers called us on the day with an ETA, and again with an updated time due to traffic. I spoke with somebody on the phone using the main number the day prior to our appointment. He was both helpful and professional. I was apprehensive about the repair having read the negative reviews online. However, I cannot fault GroupFX and had a very positive experience overall. Thank you. Service: TV repair
28-04-2023
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Prasanthan Anthony
Samsung booked appointment for me with this company for my washing machine repair. Group FX initially gave me one date and change the date without consulting me. When I phone them rep call MR.Ify who was not ready to give is surname was not professional also he decided to cancel the appointment without my consent. If Samsung going to keep using this Group FX as their repair partner I will stop buying Samsung products. Thanks Service: Washer/dryer repair
28-04-2023
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suraj singh
Critical: Professionalism Service: Washing machine repair
28-04-2023
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William Peddie
28-03-2023
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Morium Begum
Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Service: TV repair
28-03-2023
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F Tran
Positive: Professionalism Service: Dryer repair
28-03-2023
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Baz Lee
Critical: Professionalism, Quality
28-03-2023
