Grosvenor Carpets
Grosvenor Carpets is a reputable company based in Bassingfield, England. They specialize in providing high-quality carpets, linoleum, and oriental rugs to customers. As both carpet wholesalers and manufacturers, they are able to offer competitive prices and a wide selection of products. Their rug stores are well-stocked with a variety of styles and designs to suit any taste. Grosvenor Carpets is a reliable choice for those in the building and construction industry, as well as for individuals looking to enhance their home or office with beautiful flooring. Their shops provide a convenient and enjoyable shopping experience for all customers.
Introduction to Grosvenor Carpets
Grosvenor Carpets is a well-established company that has been in the carpet and rug industry for over two decades. The company specializes in carpet wholesale and manufacturing, as well as selling linoleum and oriental rugs. What makes this company unique is its attention to detail and quality of products.Services & Products
Grosvenor Carpets offers an array of services that include carpet installation, carpet wholesale, carpet manufacturing, and rug sales. Customers can buy top-quality carpets, rugs, and linoleum at an affordable price.Location
Grosvenor Carpets is located in the Moniton Industrial Estate, in the quaint town of Basingfield in England. The area is known for its manufacturing and construction industries, and customers can expect to find several building and construction businesses in the area. The company is easily accessible by public transportation, with the closest bus stop being Moniton Trading Estate (0.1 miles), Basingstoke Train Station (1.7 miles), and Basingstoke Bus Station (2.2 miles) away.Benefits
Customers should choose Grosvenor Carpets because of their commitment to quality products, excellent customer service, and affordable prices. The company has a team of experienced professionals who have extensive knowledge of the industry and can help customers choose the perfect carpet or rug for their home or business.Good to Know
Customers should be aware that Grosvenor Carpets only operates during regular business hours and is closed on Sundays. Additionally, the company does not offer refunds on custom-made carpets or rugs.Reviews
Customers have raved about Grosvenor Carpets' exceptional customer service, quality products, and affordable prices. Many customers have praised the company for their attention to detail and willingness to go above and beyond to ensure customer satisfaction.Amenities
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showroom -
sample book
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variety
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customization options
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financing options
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warranty
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return policy
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delivery
FAQ
Do you offer professional installation services?
Yes, we offer professional installation services for all of our products including carpets, linoleum, and rugs.Can you provide references or reviews from previous customers?
Yes, we can provide references and reviews from previous customers upon request. We take pride in our customer service and satisfaction and are happy to share feedback from our satisfied clients.Do you provide installation services for the carpets?
Yes, we provide installation services for all of our carpets. Our professional installation team ensures that your carpets are installed correctly and efficiently.What is your return policy?
Our return policy allows for returns within 30 days of purchase. The product must be in its original condition and accompanied by the receipt. Returns are subject to a restocking fee.What is your warranty policy for your carpets?
We offer a warranty on our carpets for defects in materials and workmanship for a period of one year from the date of purchase. The warranty does not cover normal wear and tear or damage caused by improper installation or maintenance.Reviews
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geegee lissa
Very professional, helpful advice
18-05-2023
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Becky Davey
Highly recommend the service and fitting of Grosvenor Carpets. We had our hall, stairs, landing and four bedrooms fitted in the space of a week. Alex initially left us with samples, quoted us in a timely manner and with an unexpected scheduling issue with one of the fitters, rearranged to get the disruption down to a minimum with young kids in the house. We’ve been very impressed with the work carried out, will be using Grosvenor again and recommend to anyone looking for new carpets. Thank you!
18-05-2023
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john adams
Awesome service from sales to the install and a very reasonable price. Highly recommended.
18-02-2023
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Adam Hornblow
Inability to take responsibility or apologise for their own failures. After carefully choosing a premium carpet for our home, my wife and I visited the shop together in the first week in December to confirm that we wanted to purchase, we were told Grosvenor could fit on the 4th Jan. Alex arranged to come out and measure up and said he would provide us with the plan. On that visit we confirmed again that we wanted to go ahead and to fit as soon as possible. I then had to chase him for pricing and after eventually receiving it via a text message (rather than a proper quote) I again confirmed that we wanted to go ahead. We did not receive the plan. A week later I chased again as I hadn’t had any communication from Grosvenor on the purchase or a fitting date, Alex confirmed by text message that they could fit on the 12th Jan. No other communication was received so on the 10th Jan I went into the shop to confirm they would be fitting. They had done nothing and would not be fitting as the carpet had not even been ordered. Alex implied that this was my fault as I had not paid – I had not received any request for payment, one would assume that Grosvenor would request payment at the time they wanted to be paid, not just sit back and wait for the customer to tell them how to conduct their business! Alex failed to apologise or take any responsibility for this failure, he just continued to suggest that somehow this was MY fault. A supplier cannot fail to request payment or communicate with the customer and then suggest that it’s the customer’s fault – this is an appalling way to conduct themselves. Had he accepted responsibility and apologised for clearly failing to request payment from me and order our carpet, I would have been far more understanding but implying that it's my fault has made me take my custom elsewhere. Very disappointing conduct.
18-01-2023
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Chris Drake
Great independent store which has been in Basingstoke for a very long time. Our go to store. 😊
18-12-2022
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Peter Shirley
18-06-2022
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Nick Aplin
I would highly recommend them.. used there services for over 25yrs...
18-06-2022
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Ian Hancey
Great carpet purchasing experience, I always try to by as local as possible when I can, avoiding chains and big business. Thanks Alex, good job. He may even be delivering my large rug for free as he lives close by.
18-06-2022
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Kevin Gill
Excellent service from the measure and quote to fitting the carpets and trimming the doors. Thanks
18-06-2022
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Irene Hooper
Helpful staff Lots of choice
18-06-2022
