Green Retreats
Green Retreats is a leading supplier of garden buildings in the United Kingdom. Based in Aylesbury, the company offers a wide range of high-quality garden buildings to customers across the country. With a focus on building and construction, Green Retreats is committed to providing exceptional products and services to its customers. Whether you're looking for a garden office, a summerhouse, or a workshop, Green Retreats has the perfect solution for your needs. Contact them today to learn more about their products and services.
Introduction to Green Retreats
Green Retreats is a UK-based company that specializes in creating and supplying garden buildings to customers across the country. Founded in 2005, the company has grown to become one of the leading suppliers of outdoor spaces in the UK. Green Retreats prides itself on its ability to provide high-quality, bespoke garden buildings that are tailored to meet the unique needs and preferences of its customers.Services & products
Green Retreats offers a wide range of garden buildings, including garden rooms, garden offices, garden studios, and garden gyms. All of their products are made from high-quality materials and are designed to be both durable and long-lasting. Customers have the option to customize their garden buildings to suit their individual needs and preferences, ensuring that they get exactly what they are looking for.Location
Green Retreats is located in Aylesbury, a town in Buckinghamshire, England. Aylesbury is a bustling town with a variety of businesses, shops, and restaurants. The area is well-connected, with several public transportation options available, including the Aylesbury train station, which is just a short distance away from the Green Retreats showroom. Other nearby transportation options include the Arriva bus station and the Aylesbury Vale Parkway train station.Benefits
One of the primary benefits of choosing Green Retreats for your garden building needs is the company's commitment to quality and customer satisfaction. They use only the best materials and employ skilled craftsmen to ensure that each building is of the highest quality. Additionally, the company offers a 10-year guarantee on all of their products, giving customers peace of mind knowing that their investment is protected.Good to know
Customers should be aware that Green Retreats is a reputable and reliable company that has been in business for over a decade. They are committed to providing excellent customer service and ensuring that each customer is satisfied with their purchase.Reviews
Customers have consistently praised Green Retreats for their exceptional service and high-quality products. Many have commented on the company's attention to detail and willingness to go above and beyond to ensure customer satisfaction. Overall, Green Retreats has a strong reputation for providing excellent garden building solutions to customers across the UK.Amenities
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delivery -
installation
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customization
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design service
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online ordering
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free consultation
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aftercare
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warranties
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showroom
FAQ
What types of garden buildings do you offer?
We offer a range of garden buildings including garden rooms, garden offices, garden gyms, and garden studios. Our garden buildings are designed to be versatile and can be used for a variety of purposes, from a home office to a yoga studio.Can you customize the size and design of garden buildings?
Yes, we offer a fully bespoke service, which means that we can customize the size, design, and features of your garden building to suit your specific requirements. Our team of experts will work with you to create a garden building that meets your exact needs and specifications.What is the lead time for delivery and installation of the garden building?
Our lead time for delivery and installation of a garden building is typically 4-6 weeks from the time of order. However, this can vary depending on the size and complexity of the building, as well as the location of the installation. Our team will provide you with a more accurate estimate of the lead time once we have all the necessary information.Do you offer any warranties or guarantees on your garden buildings?
Yes, we offer a 10-year warranty on all our garden buildings, which covers any defects in materials or workmanship. We also offer a 30-year guarantee on the roof and a 10-year guarantee on the base of the building. Our warranties and guarantees provide our customers with peace of mind and ensure that our garden buildings are built to last.Can you provide references or examples of previous garden building projects you have completed?
Yes, we have completed thousands of garden building projects across the UK and have many satisfied customers who are happy to provide references and testimonials. We also have a portfolio of completed projects on our website, which showcases the quality and variety of our work. If you would like to see examples of our previous projects, please get in touch and we will be happy to provide them.Reviews
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Ian Dennis
EDIT: My complaint has now been properly heard and dealt with well. Some of the less positive aspects of my experience were largely due to the customer care manager I had, who is no longer with the company. I’d hope with a different care manager would have had a better experience. Whilst the experience wasn’t perfect, the product is undoubtedly a good one. Very happy with the external build - it looks great. ————————— Where to start… 1> the good stuff… the external build is good, workmen are friendly and hard working. If things go to plan, you’ll probably be fine 2> If things don’t go to plan, expect to be delayed by months with an unusable room you have paid £40k for. 3> We informed the company that our plaster had cracked on the 12 January. Restorations still hasn’t been complete by April. 4> the only time we were unavailable was that on one day, we needed them completed by 3pm. The problem is, they deal with each step individually with gaps of weeks between each visit. 5> Between visits, we have been left with a building with no lighting (at times), dirty floors caked in plaster and mud, and equipment which needed cleaning. No attempt was made to clean the equipment or floor. This ultimately led to me spending hours scrubbing the floors and cleaning the equipment, which is still stained. 6> We gave up in the end and told them not to bother coming back for the final visit. 7> the company has no interest in hearing complaints. The complaints department refuse to speak to you, dealing only on email. I have multiple emails asking them to schedule a call to discuss the complaint, but instead you just get an email back 10 days later making no attempt to understand the actual complaint. Rather they just tell you that they are sorry they didn’t meet the 5* service, set out a selective view of the facts and then offer goodwill gestures of minimal value, which are more of an insult than an attempt to settle the complaint. 8> since I’ve complained, they’ve made no attempt to come out and see the room, they’ve not signed off the final build, I just get the impression they want to move on.
25-05-2023
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Tom Tuite dalton
Update - 20/5 - finally they admit the cracks are due to defective workmanship but are not prepared to rectify them. Unbelievable. Zero integrity. Update 21/4 - these chancers will ride roughshod over your consumer rights - today the suggested i went to the ombudsman and sent me a link. Yet they are not even members of the relevant trade body, so the ombudsman is unable to resolve any dispute. Wake up world. These guys appear to lack integrity. The whole experience was rubbish from start to finish - look how the interior now looks just 9 months after the much delayed completion (they never did manage to correct their defective workmanship so I gave up in the end). Update
21-05-2023
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Anna Gregori
EDITED 26 April 2023 Despite the vendor reply below- no action has been taken to remedy the fault. Green Retreats are unable to provide evidence of sending a warranty (which we never received) or proof of the air conditioning fitting- we have the original installing company’s written evidence that this was faulty. Absolutely appalling service- strongly suggest you consider before purchasing as products are sub standard and zero aftercare. ORIGINAL REVIEW Very poor service and aftercare, substandard product. We have sadly experienced a number of quality issues with our Green retreats garden room. To name a few- mismatched flooring colours, incorrect glazing and door handles being fitted, multiple recalls for fixes and alarmingly an air conditioning unit being fitted incorrectly (without the fluid required for safe operation) leading to malfunction. We were given incorrect (written) advice from the provider to restart the AC unit which lead to further damage. Green Retreats have refused to rectify this due to us not having the unit serviced within a year despite not advising us that this needed to be carried out and being unable to provide the documents that they have said were emailed. We are now left with a bill to remove these faulty items and refit at our expense rendering the full warranty useless. When asked to support the replacement GR refused to help. I would STRONGLY advise you to go to a quality but cheaper provider- these are not quality products.
28-04-2023
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Alison Upton
This company appears to not consider the aesthetic view of these structures and their impact on neighbouring properties. These are shots of the back of it ie from my garden s as no bedroom window. Thank you for your reply to my review and for acknowledging that you understand why I am displeased with your product. I would be delighted if you would provide my feedback to your designers and surveyors so that you can build my feedback into your designs and processes. I have contacted your customer services team by email but have not received any acknowledgment. With thanks Alison
26-03-2023
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Laura Wharmby
Amazing experience from start to finish. Half a day to put the base down and 4 days to construct and complete the build. Couldn't have been simpler. We were able to amend every aspect of the design and the guys onsite also added some last minute advice, which I'm pleased I asked them to implement.
26-03-2023
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Darren Hulbert
26-02-2023
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Stephen Laing
Best in the business by country mile
26-10-2022
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Rob Blackie
Great but they make it impossible to put solar panels on it.
26-09-2022
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Adam Williams
Bought a garden office from these guys last year and have nothing but good things to say. It's perfect in every way and they've been really quick to respond to any followup queries after the installation was all done and dusted. Wouldn't hesitate to recommend!
26-09-2022
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Jason Stretton
Nice Garden Buildings
26-07-2022
