Great Western Railway
Great Western Railway is a train operating company based in Swindon, England. They specialize in providing train ticket agencies and travel & hotel services to their customers.
Introduction to Great Western Railway
Great Western Railway is a train ticket agency based in Swindon, England. The company was founded in 1833 and has since become one of the most trusted and well-known travel and hotel service providers in the United Kingdom. What makes Great Western Railway unique is their focus on providing high-quality services and products that ensure customer satisfaction.Services & Products
Great Western Railway offers a variety of services to customers, including train tickets, hotel bookings, and travel packages. Customers can purchase tickets for both short and long-distance train journeys, as well as book hotel stays at some of the best hotels in the UK. The company also provides travel packages that include both train and hotel bookings.Location
Great Western Railway is located in Swindon, a town in the South West of England. The area is known for its rich history and culture, and is home to a variety of businesses ranging from small independent shops to large multinational corporations. Customers can expect to experience a mix of traditional and modern culture in the area. The closest public transportation options are Swindon Station (0.3 miles), Swindon Bus Station (0.4 miles), and Swindon Designer Outlet (0.3 miles).Benefits
Customers should choose Great Western Railway because of their commitment to providing high-quality services and products. The company offers competitive prices, and their experienced team is always available to assist customers with any questions or concerns they may have. Great Western Railway also provides a range of travel packages that can be customized to meet the specific needs of each customer.Good to Know
Customers should be aware that Great Western Railway is a reputable company that has been providing travel and hotel services for many years. They should also be aware that the company has strict policies in place to ensure the safety and security of all customers.Reviews
Customers have praised Great Western Railway for their excellent customer service, competitive prices, and high-quality products. Many customers have also commented on the company's efficient and reliable train services, and have recommended Great Western Railway to others looking for travel and hotel services in the UK.Amenities
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wi-fi -
online booking
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credit card payment
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refreshments
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air conditioning
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waiting area
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parking
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wheelchair accessibility
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luggage storage
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travel advice
FAQ
What types of train tickets do you offer?
We offer a variety of train tickets including one-way, round-trip, and season tickets. We also offer different classes of service such as standard and first class.Can I make changes or cancellations to my train tickets after purchase?
Yes, you can make changes or cancellations to your train tickets after purchase, depending on the type of ticket you purchased. Please refer to our website or contact our customer service support for more information.Are there any discounts or promotions currently available for train tickets?
Yes, we offer different discounts and promotions throughout the year. Please check our website or sign up for our newsletter to stay updated on the latest offers.What is your customer service support availability for train ticket inquiries or issues?
Our customer service support is available 24/7 to assist with any train ticket inquiries or issues. You can contact us via phone, email, or live chat on our website.How can I receive my train tickets – via electronic delivery or physical delivery?
You can choose to receive your train tickets either via electronic delivery or physical delivery, depending on your preference. Electronic delivery options include email or mobile ticketing, while physical delivery options include standard mail or collection at a station. Please check our website for more information on delivery options.Reviews
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Michal Buran
GWR lost my ticket and charged me £100 pounds for that: I have booked an advance ticket, GWR lost it and made me buy a more expensive ticket saying they'll refund me. However, they only refunded the cheap advance ticket.
25-05-2023
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Amelia Kennedy
14-05-2023
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Mark Wallhead
We had a couple of very late cancelled trains the other week from Worcester to Evesham. We had to take a taxi back instead. A refund of half the train fare and the full taxi fare were offered by GWR. This was a fast, quibble free process. Good customer service.
28-04-2023
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VisitOxford Tours
After months on end of GWR running late trains ot cancelling trains, they are trying to enforce a stupid policy that they refuse entry to train without a bike reservation - even when there is space there to go to next station only. This is extremely annoying for those of us who choose not to own car but commute to work and those of us who are freelance workers cannot always know one day in advance, which train we will take. If GWR wants such a policy, they need to ensure that users can book bike on same day of travel or at the manned station- yet this is not offered ..unless you are starting journey from Oxford....which many of us are not. If there is no space for unreserved bike, fair enough but preventing boarding when there is vacant bike space is simply nuts.
28-03-2023
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David Bowen
The absurdity of travelling by GWR with a family. If you have small children GWR makes it as uncomfortable and impracticable as possible to travel along their routes. Stripping out all seating facilities for families with buggies, and zealously enforcing the boundary with first class they have managed to make the 1hr 20m journey from Newport to Paddington as a single parent with two children, more uncomfortable than a 4 hour car journey. The advice provided on their website for those travelling with young children is preposterous. "if you have a small baby, you might want to take a carrier or sling. As, on most of our trains, you won’t be able to have your pram/buggy next to you safely" What about the 4 year old forced to share the space outside the toilet with his two year old brother exhausted to the point of a meltdown. (in full view of 4 train staff enjoying their journey in the disabled bay of an empty first class.) I'm not looking for a free ride in first class. I'm not the chancer that your staff made me feel I am, I just want somewhere onboard your service which will support me with my children not aggregate and compound a situation.
28-02-2023
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Guy N
Having lived in Winchester for years and only every experience minor delays or delays with legitimate reasons with SWT I can report that having moved to Newbury and using GWR they are an absolute disgrace. Trains with less carriages and standing room only. Unexplained hold ups. Break downs. Totally mismanagement. I experience a delay almost daily ( for the last 2 months) and still pay a fortune for a season ticket.
28-01-2023
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Stuart Thornton
Rare to share positive feedback on a review but this was deserved. I was so blown away by the service from the gentleman serving at GWR ticket office. Normally service is impersonal, sometimes rude and unresponsive. A gentleman serving was kind, proactive, empathetic, thoughtful and polite. So amazed by this I had to share! Thank you
28-12-2022
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Adel Shaheen
28-11-2022
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Rhys
An organisation beyond help. Consistently bad from every perspective. The "delay repay" scheme is absolute trash... they've purposely made the claim process ultra complicated to put people off of claiming for delayed services. Trains to the south west have never had enough coaches to cope with demand. They should use some of their insane profits to buy better, bigger trains.
28-11-2022
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Sean
I've had many journeys with GWR overall they are one of the better train companies, trains usually run on time or near enough. Always clean and staff are usually very helpful. However their website is bloody awful! It's impossible to book tickets "via Paddington" and they always try to offer you their First Group counterpart "RailAir" which is as expensive as going to Paddington and using Heathrow Express.
28-11-2022
