Grafton Road Surgery
Grafton Road Surgery is a healthcare facility located in Solihull, England. The facility offers a range of medical services including family practice physicians, surgical centers, and walk-in clinics. Grafton Road Surgery is committed to providing high-quality healthcare and medicine to its patients.
Introduction to Grafton Road Surgery
Grafton Road Surgery is a family practice physician and surgical center located in Solihull, England. Established in 1997, the company has been providing top-notch healthcare services to its customers for over two decades. The purpose of the company is to provide high-quality medical care to patients in the area, and to ensure that they receive the best possible treatment. What makes Grafton Road Surgery unique is their commitment to personalized care and their use of the latest medical technology to ensure that their patients receive the best possible treatment.Services & products
Grafton Road Surgery offers a range of medical services, including family practice physician services, surgical procedures, and walk-in clinic services. Patients can receive medical care for a variety of issues, including general health concerns, chronic conditions, and acute illnesses. The company also offers a range of medical products, including prescription medications and medical equipment.Location
Grafton Road Surgery is located in Shirley, Solihull, which is a vibrant and bustling area of the city. The area is home to a variety of businesses, including cafes, restaurants, and shops. Patients can expect to experience a friendly and welcoming atmosphere in the area, with plenty of opportunities to explore and discover new things. The nearest public transportation options are Olton Railway Station (1.1 miles away), Shirley Railway Station (1.2 miles away), and Solihull Railway Station (2.2 miles away).Benefits
Customers should choose Grafton Road Surgery because of their commitment to personalized care and their use of the latest medical technology. The company's team of highly trained physicians and medical staff are dedicated to providing the best possible care to their patients, and they work hard to ensure that every patient receives the attention and care that they need. Additionally, Grafton Road Surgery uses the latest medical technology to ensure that their patients receive the best possible treatment.Good to know
Customers should be aware that Grafton Road Surgery operates on an appointment-only basis, and that walk-in services are only available during certain hours. Additionally, patients should be aware that the company is closed on weekends and bank holidays.Reviews
Customers have consistently praised Grafton Road Surgery for their excellent medical care and personalized attention. Patients have reported feeling well-cared for and valued by the company's medical staff, and have praised the company's use of the latest medical technology to ensure that their patients receive the best possible treatment.FAQ
What is your availability and wait time for patients?
At Grafton Road Surgery, we strive to provide timely and efficient care to our patients. Our availability and wait time vary depending on the type of appointment and the urgency of the situation. We offer same-day appointments for urgent matters, and we also have a walk-in clinic available for non-emergency situations. Our team works hard to minimize wait times and ensure that our patients receive the care they need in a timely manner.How do you handle medical emergencies or referrals to specialists?
At Grafton Road Surgery, we take medical emergencies very seriously. Our team is trained to handle a wide range of medical emergencies, and we have protocols in place to ensure that our patients receive the care they need as quickly as possible. If a patient requires a referral to a specialist, we will work closely with the patient and the specialist to ensure that the referral process is seamless and efficient.What is the protocol for after-hours emergencies?
At Grafton Road Surgery, we have an after-hours answering service available for medical emergencies that occur outside of our regular business hours. Patients can call our office number and follow the prompts to speak with a member of our team. Depending on the situation, we may advise the patient to seek emergency medical attention or provide instructions for how to handle the situation until they can be seen by a healthcare provider.What precautions do you take to ensure patient safety and infection control?
At Grafton Road Surgery, patient safety and infection control are top priorities. We follow strict protocols for cleaning and disinfecting our facilities, and we use personal protective equipment (PPE) as appropriate to prevent the spread of infection. We also have policies in place to ensure that our team members are up-to-date on their vaccinations and follow best practices for infection control.Can you provide information about the qualifications and experience of your surgeons?
At Grafton Road Surgery, we have a team of highly qualified and experienced surgeons who are dedicated to providing the best possible care to our patients. Our surgeons have completed rigorous training programs and are board-certified in their respective specialties. We are happy to provide more information about our surgeons' qualifications and experience upon request.Reviews
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Laura Mcculloch
Awful reception staff, bar one. Never any doctors and never any pre bookable appointments. The staff in general are indescribably rude.
05-05-2023
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Kerry anne Burton
This surgery used to be great, until they changed their policies and you can’t book appointments really in advance nor get through. When you work full time and have a 30 minute lunch break, spend all of that said time waiting to get through and you can’t as phone lines are “busy” The receptionists are rude with no compassion I asked for some anti depressants, that I was previously on. You’ll need to book an appointment- ok can I book one, we only book two weeks in advance and those are all full, you’ll have to ring in the morning- never have I ever got an appointment from ringing at 8am or 1pm. There are no appointments with nurses for contraception that fit in with working hours, so I asked to get the depo injection prescribed, which they agreed to do. I went to collect the injection at the pharmacy to find out its prescription. Collection only. Which I couldn’t get to the doctor within working hours- nightmare!! I have moved surgeries this week, got through within two minutes and booked an appointment with the nurse two days later! I feel Grafton road has lots of patients on the books it gets paid for, but sees hardly any! Pitiful!
26-01-2023
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Deborah Kearns
Terrible surgery horrible receptionists (not all of them) nasty uncaring talk to you like they are doctors they should have closed grafton road surgery not goodrest croft thank god I have moved now 🙏
26-11-2022
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Collette
They have been amazing with my mom with the care given and the receptionist staff were brilliant too as my mom was terminally ill i really could not fault them
26-11-2022
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amanda sweeney
Wouldnt even give 1 star, cant see any doctors and when you do the male doctor will google your symtoms and the female doctor will lecture you about lemons.!!! Dr google and dr lemon is our nickname for them, dont waste your time. Ive changed my doctors and am now being seen and treated for my health problem .
26-10-2022
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Ash Ali
26-08-2022
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Daniel Walker
They just put the phone down on me with in 2 seconds the video be going youtube about this place later on today when Inquiries about something I need for my throey test these people don't help voidable young people who live alone all I'm saying just rang back again the same woman put it down again lol
26-06-2022
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Neil Shuter
The reception staff and secretary at this surgery are head and shoulders the best around. Very polite, professional and always keen to help. They are a credit to the surgery and hopefully this review gets picked up and they are made aware. Thankyou.
26-05-2022
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Lucy Harris
26-05-2022
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Zain Iqbal
Tried to get a appointment for my child and wasted all day waiting result 0 .
26-05-2022
