GPS Healthcare Meadowside Surgery

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Reviews

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  Agapornis personatus

  Horrifically bad. Terrible service, impossible to get an appointment and just fobbed me off as irrelevant and unimportant. Rude, condescending receptionist who didn't listen to a word I said and had no interest in understanding my medical history. I don't go to the doctors often - I hate going to be fair. It usually gets pretty bad before I decide to call. I previously spoke to what sounded like a younger lady - she was great. The older sounding lady I spoke with was awful. Seriously awful. She genuinely should be ashamed of herself. The entire clinic should.

  23-05-2023
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  Richard

  The receptionists decided to look at my scan results and make a medical diagnosis of thier own and then not pass the results onto my GP. The scan was to check there wasnt cancer... there's a lump still and was told before the test id need an opporation to remove the huge lump and also a stone (radiology told me on day of stone too) i didn't hear back anything for months after the test so became rather worried.... i called up to be told by the receptionist that there was no concern (even though the test was to check it wasnt a tumor) and it hadn't been passed onto a doctor or to worry... i was told they would pass it on... another week went by so i called back again to be told that im normal and it hadnt been passed onto a doctor... ive been in pain and discomfort for ages now and i still need an operation. Both me and my gp were ignored by these receptionists... they're not medical practitioners but took it upon themselves to make medical decisions causing me pain and discomfort aswell as mental anguish for not knowing if it was cancer for months... absolutely disgusting and probably illegal

  26-01-2023
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  Ayeisha Johnson

  Honestly, I wish I could rate lower than 1 star. The issues I've had over the past year with the surgery has been numerous, dangerous, and shocking. Some of the complaints are personal but I will detail the most recent here. I have just left Heartlands hospital with oral antibiotics due to the complete lack of beds for a drip antibiotic. Last week I was in agony with my ear that I had problems with for 3 weeks prior and consistently fobbed off. I rang to get an appointment as the pain was spreading. I have had problems with my ear my whole life so knew I needed to see someone urgently. They refused saying I was not a priority p (something decided by the receptionist). My mother rushed to the surgery to try and get me an appointment. She was made to leave because the reception at said she couldn’t call me with my mother in the surgery. I was told on the phone by a rude receptionist that I was not priority and to go to Spec savers. I asked which one? She said any. I go to the nearest one and wait outside for it to open. Cold and in pain. I was sent to a different one across town that dealt with ears. They can’t see anyone for ears until January. I ring the surgery back only to be told to go to the pharmacy as I am not a priority. I explained the issues I’ve had with my ears, the constant perforations and the agony I am in. She replied “Well, I’ve had several perorations and I’m fine.” This woman has not looked at my medical history, she doesn’t know the extent of the infection, she hasn’t even seen me, as well as not being medically trained. I go to the pharmacy in tears with pain and they are fed up. They don’t know why I have been sent there. There is nothing they can do. They tell me to go back to the surgery and insist on an appointment saying they have a duty of care and to speak to the practice manager. I go to the surgery. As soon as I say you have a duty of care and I want to speak to the practice manager there’s an appointment available for me. She doesn’t have to speak or check with anyone. Suddenly I am a priority. I insist on speaking to the practice manager about the issues I’ve had with the reception team. One truly awful one where I was judged for a medical procedure and blamed for it. The manager says she understands and will talk to her team as well as be there later when I have my appointment. I arrive for my appointment and there are no staff on reception. Two are in the back. The line is ever growing and patients are left with no one answering. The practice manager was nowhere to be found. I vomitted from the spreading infection at the doctor’s. It had spread to my sinus and tonsils. I was then prescribed an antibiotic mainly for skin conditions due to the amoxicillin shortage. I have spent all day trying to sort out my agonising ear pain. I needed different antibiotics. I had to go to hospital because 2 doctors thought it had spread to my bones and might have infected my brain. I am on oral antibiotics for it. Hopefully I will be able to hear in that ear soon. The reception team is despicable in their treatment of people. I don’t see how they can pick and choose who is a priority (as she got an appointment as soon as I was going to complain) while passing medical judgement with no qualifications. Just because they have had an illness does not give them the right to deny healthcare as they are not knowledgable about the possible complications, risks, and dangers. It was incredibly rude, callous, and cruel to listen to me cry in pain and pass judgment when she knows nothing of my medical history. I am looking to change doctors as soon as possible because I have no faith in their ability to provide adequate healthcare and basic people skills.

  26-01-2023
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  Caroline Shipley

  We will call you for your phone appt 2 hrs later and I’m working mssg sent you have missed your appt. They were late and then I was at work horrendous service I would rather give no stars.

  26-01-2023
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  Gil Oxley

  Sadly this surgery has become a shining example of inefficient admin and rule restricted doctors where the personal touch between doctors and patients is entirely lacking. Don't register to join unless you want your medical care to be governed by uncaring, computers operated by barely competent receptionist, ad in staff and sadly doctors .

  26-12-2022
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  tammy abell

  Meadowside have always been great with arranging appointments. They were really helpful during Covid when I had it with telephone calls etc. Calling for appointments can be a nightmare but I don’t know any drs surgery where it isn’t and it’s certainly better than others I’ve heard of.

  26-09-2022
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  Rich Nelson

  Absolute shambles. Ordered prescription 14 days ago, still not with chemist. 50 mins on hold….gave up!

  26-08-2022
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  Peter Baggott

  Rang at 8 o'clock to try and get appointment spent one hour on hold eventually got through was told to come to surgery at 2.40 only find out receptionist had no idea of my appointment so not pleased never had problem with them before.

  26-08-2022
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  Peasey Solihull

  Totally incompetent. Please get new staff that can manage.

  26-08-2022
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  Adam Harris

  In a que for an hour on the phone, finally get down to que position #1 then put back to 30.

  26-07-2022